Why do people choose to troll on websites?

Why do people choose to troll on websites?

OABPO Blog Team Published on October 7, 2014

Why-do-people-choose-to-troll-on-websites--Open-Access-BPO--Outsourcing-content-moderation-services
By now you re already aware that there are individuals out there who invest time in purposely disrupting your forums and comment sections. Internet trolling is a common problem faced by website owners and content moderators alike. The most effective way to combat trolls is by outsourcing content moderation services to an expert team that has solid experience in protecting online platforms. But, as someone who may not be trained in upholding digital security, you may or may not understand why such anti-social behavior exists in several corners of the Internet.

Internet trolls purposely divert people s attention to either off-topic or non-productive discussions. There are several things that could motivate trolls to intentionally attack other Internet users. Here are some of them.

Why Internet trolls prey on others

Why-do-people-choose-to-troll-on-websites--Open-Access-BPO

Most e-commerce websites are prone to being attacked by competing brands that give fake reviews to gain leverage over these sites. Since most consumers check on what others have to say about a product before purchasing it, fake or biased reviews can discourage them from buying from the website being attacked. E-commerce trolls will often direct people s attention to their own sites or describe their products as better alternatives.

Political or ideological trolls, on the other hand, are individuals who participate in forums to indirectly argue on a certain stand or view. They may appear to be sympathetic at first, and then begin to raise questions that can sow doubt among followers of the opposing side. They may fabricate stories, exaggerate details, or present isolated cases just to highlight their own cause.

Some trolls attack Internet users just for the sake of defaming individuals. This activity may serve as their way of venting or releasing of emotions, breaking social conventions, or asserting power over other people. Since they can hide under the veil of anonymity, trolls see forums as perfect avenues to gain attention, even if it s mainly negative.

The case of unintentional trolls

Why-do-people-choose-to-troll-on-websites--Open-Access-BPO-

Trolling, however, is not always intentional. Although most trolls have underlying motives, some Internet users can also become unintentional trolls. This is likely especially when someone is experiencing stress or having a bad mood. You may post something out of impulse and regret it afterwards. Unintentional trolling occurs when we do not put much reflection on the things that we publicize online.

The problem with unintentional trolls is that they may engage in such negative behavior repeatedly without being aware that they are already trolling. Some people may think of posting irrelevant puns or slurs as witty or unconventional. Some may pattern their behavior from actual trolls. Some may think that the Internet is a free ground, so they can just post anything they want and we all have to deal with it. These unintentional trolls are the same people who would be surprised if they are banned from forums because of trolling.

Even if unintentional trolls do the act just because they lack social sensitivity, this doesn t mean that they are less worrisome. This is because their posts can still result to the same effect on your platform s online interaction. They can sidetrack healthy and useful discussions into heated exchanges of words. In other words, whether intentionally or unintentionally done, trolls can destroy your threads.

Trolling is an abusive behavior that can tarnish your online reputation. If you want your forums, comment and review sections, and inbox to be free from damaging content, you need some damage control measures. Hiring a content moderator or appointing loyal subscribers as forum moderators are good ways to start. Internet trolls will never go away. So you need a good plan to reduce trolling and minimize its impact.

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO15 hours ago
Open Access BPO recently held its HIV/AIDS awareness program.
The event, a partnership with the Makati Social Hygiene Clinic, began with a webinar and concluded with an HIV/AIDS screening for the multilingual call center's employees.

Read all about it here: https://buff.ly/3Idnf4g

#WeSpeakYourLanguage
#OneWithHealth
Open Access BPO
Open Access BPO2 days ago
As a trusted #outsourcing firm, Open Access BPO developed a flexible program implementation process that focuses on specific areas of the operation. This ensures that every specification is suited to help your program launch and run seamlessly.

Here's how our flexible outsourcing implementation processes match every partner's operational goals, schedules, and budgets: https://buff.ly/3R7fdxU

----------
Let's get your outsourcing projects started. Chat with our program experts today: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#BPO #infographics
Open Access BPO
Open Access BPO5 days ago
#OneWithDiversity is not just a themed hashtag we use when it's convenient or trendy, it's a commitment to be a safe space for our employees and partners. It's a promise to honor and celebrate their culture and authentic selves.

Pride Month may technically be over, but we'll continue to support and stand up for #diversity, equality, and #inclusivity because these are integral parts of Open Access BPO's core values. That's who we are.

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO6 days ago
Understanding how your approach can impact #CustomerService quality is only half battle; the language should be embraced by everyone in the company and understood by everyone who contacts you. Read: https://buff.ly/3nv3r2M

----------
Meet your global customers' demands with a language expert: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerExperience
Open Access BPO
Open Access BPO7 days ago
Just before Pride Month ends, Open Access BPO is relaunching its an HIV/AIDS Webinar & Testing program.

It includes an HIV/AIDS awareness webinar and on-site testing in our Makati office.

Be more proactive about your sexual health and join us on TOMORROW, 9:00 AM to 3:00 PM.

#WeSpeakYourLanguage
#HIVawareness #AIDSawareness
#IdeaHubOA #OneForHealth
Open Access BPO
Open Access BPO7 days ago
It may seem like a month-long street party to some, #PrideMonth is also a protest against the discrimination and violence the LGBTQIA+ community has suffered through and continues to endure.

We asked some of Open Access BPO's #LGBTQIA+ employees what they resist against and stand for: https://buff.ly/3QUpqxG

#WeSpeakYourLanguage
#CelebratePride #Pride
#PrideMonth #PrideMonth2022
#LGBTpride
Open Access BPO