The Philippine Business process outsourcing continues to thrive despite fluctuating peso

OABPO Blog Team Published on June 18, 2013

The Philippine business process outsourcing (BPO) industry will continue to thrive despite evident peso appreciation, according to Contact Center Association of the Philippines (CCAP) president Benedict Hernandez.

Hernandez acknowledges that while the strong currency could compromise the competitiveness of Philippine-based BPO firms, the country is still poised to lead the industry with its high value proposition that goes beyond cost reduction. Officials are selling the Filipino brand as a whole which highlights the Filipino culture, language, level of service, proficiency, and talent. Hernandez adds that there is still a significant interest from foreign investors to outsource their business process needs to the Philippines because of these factors.

Despite this, a group of BPO firms threatened to pull out their businesses should the peso continue to strengthen against the dollar. Their concern is validated by Goldman Sachs International Inc. that projected the currency s further strength at 37.5 pesos per dollar by the first quarter of 2014.

Yet Information Technology and Business Process Association of the Philippines (IBPAP) deputy executive director Gillian Joyce Virata remains confident that the country will meet the $25 billion projected revenue and 1.3 million BPO workforce by 2016, in accordance with the revised 2012-2016 BPO roadmap. This positive perspective is shared by Everest Group which hails the Philippines as a mature location for IT-BPO services.

Meanwhile, BPO companies such as Open Access BPO continue to strengthen their voice and non-voice services, particularly in customer support, call center services, and telemarketing.

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Open Access BPO is kicking off our Pride Week, a dedicated series of events celebrating #PrideMonth. This initiative underscores our commitment to fostering a workplace culture built on #inclusion and #diversity.

Throughout the week, we've planned a series of meaningful activities designed to celebrate the #LGBTQIA+ community. We believe that fostering an environment where every individual feels valued and empowered is crucial for our collective success.

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Open Access BPO 10 days ago
Open Access BPO is kicking off our Pride Week, a dedicated series of events celebrating #PrideMonth. This initiative underscores our commitment to fostering a workplace culture built on #inclusion and #diversity.

Throughout the week, we've planned a series of meaningful activities designed to celebrate the #LGBTQIA+ community. We believe that fostering an environment where every individual feels valued and empowered is crucial for our collective success.

Our dedication to creating a safe and equitable space extends beyond this week, reflecting our ongoing commitment to a more inclusive future for all.

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Open Access BPO conducted Plant It Forward, a two-part tree-planting initiative, held in Laguna and Davao in May and June 2025.

Volunteers from both activities planted 300 Philippine indigenous trees, which were selected to help maintain the biodiversity in the area.

“This program is more than just planting trees; it’s about cultivating a culture of social responsibility within our organization and demonstrating our commitment to the communities where we operate,” said Joy Sebastian, Global VP at Open Access BPO.

This is only the start. Open Access BPO vows to continue investing in such environmental projects, affirming its core value of creating positive impact.

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