Philippine call centers offer 1.2M new jobs to fresh grads

Philippine call centers offer 1.2M new jobs to fresh grads

Faith Ocampo Published on March 14, 2016

shot-from-behind-graduating-students

If you’re looking for a job, why not try the outsourcing sector? Philippine call centers are offering up to 1.2M jobs, says DOLE.

The Philippines Department of Labor and Employment (DOLE) is encouraging fresh graduates, former overseas Filipino workers (OFWs), and other skilled professionals to join the information technology-business process management (IT-BPM) sector. Currently, the country s outsourcing industry is looking to hire 1.19 million new workers this year.

matured-male-college-graduate-at-office-with-laptopsAccording to DOLE secretary Rosalinda Dimapilis-Baldoz, the IT-BPM sector offers bright career opportunities and higher entry-level salaries compared with other industries.

“Some say there are no jobs in the country. Wrong. In the IT-BPM sector alone, industry players target 1.19 million direct employment this year. The sector is very well poised to meet this target at the rate IT-BPM is growing, which is faster than the national economy s growth rate,” Baldoz said during the Information Technology Business Process Association of the Philippines (IBPAP) annual general membership meeting last week.

Job Opportunities

Baldoz said that diverse voice and non-voice job opportunities are being offered across different areas of specialization. This includes customer support, IT outsourcing, healthcare services, knowledge outsourcing, and the creative sector.

Call centers in the Philippines are creating an estimated 225,000 new jobs, while the healthcare sector aims to hire 100,000 employees. Healthcare outsourcing is the fastest-growing subsector of the Philippines BPO industry in terms of workforce.
Specifically, there are several available job openings for the following:

smiling-Filipino-female-call-center-cagent-in-customer-service-call

In addition, there are also openings for the creative outsourcing sector, software development, and knowledge-based services. Among them are analytics, marketing, graphics and visual arts, animation, and game design.- IT helpdesk

– customer services including live chat support
– multilingual customer service
– technical support
– financial services
– healthcare support
– telesales
– taxi dispatch
– HR helpdesk

For these openings, among the competencies required are proficiency in spoken and written English, multilingual skills (including Spanish, British English, Mandarin, German, French, Japanese, Korean, and others), learning ability, problem solving, and computer literacy. The healthcare outsourcing sector, however, prefers board exam passers in nursing, pharmacy, and other related fields.

“The Philippines pool of human talents is one of the chief attractions for foreign investors to set up shop in the country for this provides them a very strong advantage,” said Baldoz. With the continuous hiring of skilled professionals, call centers in the Philippines remain key contributors to the country s economic growth.

Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.
JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO5 hours ago
As much as your brand wants to give your customers a great experience, there are times when you really have to say no to their requests. For #CallCenter agents who are trained to always delight the customer, having to say "no" can be difficult.

Here are 5 tips for letting down your customers gently without ruining their entire #BrandExperience: https://buff.ly/3VuHqR6

----------
Choose an #outsourcing company that values customer service and brand retention: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #CustomerService
#CallCenterTips
Open Access BPO
Open Access BPO2 days ago
The holiday season is one of the busiest times for most businesses and deal-seeking consumers.

Between the onslaught of online shoppers, the potential issues you might run into, and possible internal concerns, is your brand ready to handle the holiday rush?

Here's how outsourcing can ensure a satisfying #CustomerExperience during the holidays: https://buff.ly/3XTgDzB

-
-
• How a 24/7 Call Center Handles a High Call Volume During the Holidays
https://buff.ly/3B9bkCq

• Outsourcing to Beat the eCommerce Holiday Shopping Rush
https://buff.ly/3FqlDEC

• UI Tune-Up: A Customer Service Must-Do for the Holidays
https://buff.ly/3XYPiMj

• 5 Ways to Boost Customer Satisfaction This Holiday Season
https://buff.ly/3FooIoE

• 4 Major Flops that Could Happen Over the Holidays
https://buff.ly/3FmdfWL

• How Can Philippine Call Centers Motivate Agents After the Holidays?
https://buff.ly/3XOlmmd

• Top Five Business Tasks To Outsource During The Holiday Season | via Forbes
https://buff.ly/3B9bkSW

----------
Partner with a #multilingual #CX expert trusted by global brands for their 24/7 support: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#ecommerce #OnllineRetail
#OnlineShopping #HolidayShopping
#CustomerSupport #CustomerService
Open Access BPO
Open Access BPO7 days ago
If you think it has become harder to make your customers happy these past couple of decades, you're right.

Here are the 5 reasons why making customers happy—and keeping them that way—has become an even more demanding task: https://buff.ly/3APNZFN

----------
Start improving your customer retention and brand loyalty: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #CustomerService
#CX #CustomerExperience
Open Access BPO
Open Access BPO2 weeks ago
#BlackFriday and #CyberMonday are the biggest holiday shopping events in the US, with millions of consumers eagerly waiting to snatch up season-exclusive discounts and special deals.

To provide the best #OnlineShopping experience possible, #ecommerce brands and their outsourced support teams spend months devising #CustomerSupport strategies.

Here are a few notable stats about these shopping holidays.

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO2 weeks ago
Employee self-care is everyone's personal responsibility. Ensuring it involves maintaining health and wellbeing, enabling employees to prevent and manage work-related stress.

Here are helpful ways to ensure employee self-care: https://buff.ly/3EDhOdP

----------
We empower our employees to create #CustomerExperiences for your customers. Outsource with us: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#EmployeeManagement
Open Access BPO
Open Access BPO2 weeks ago
Employee self-care is everyone's personal responsibility. Ensuring it involves maintaining health and wellbeing and enables employees to prevent and manage work-related stress.

Here are helpful ways to ensure employee self-care: https://buff.ly/3EDhOdP

----------
We empower our employees to create #CustomerExperiences for your customers. Outsource with us: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#EmployeeManagement
Open Access BPO