Philippine call centers offer 1.2M new jobs to fresh grads

Philippine call centers offer 1.2M new jobs to fresh grads

Faith Ocampo Published on March 14, 2016

shot-from-behind-graduating-students

If you’re looking for a job, why not try the outsourcing sector? Philippine call centers are offering up to 1.2M jobs, says DOLE.

The Philippines Department of Labor and Employment (DOLE) is encouraging fresh graduates, former overseas Filipino workers (OFWs), and other skilled professionals to join the information technology-business process management (IT-BPM) sector. Currently, the country s outsourcing industry is looking to hire 1.19 million new workers this year.

matured-male-college-graduate-at-office-with-laptopsAccording to DOLE secretary Rosalinda Dimapilis-Baldoz, the IT-BPM sector offers bright career opportunities and higher entry-level salaries compared with other industries.

“Some say there are no jobs in the country. Wrong. In the IT-BPM sector alone, industry players target 1.19 million direct employment this year. The sector is very well poised to meet this target at the rate IT-BPM is growing, which is faster than the national economy s growth rate,” Baldoz said during the Information Technology Business Process Association of the Philippines (IBPAP) annual general membership meeting last week.

Job Opportunities

Baldoz said that diverse voice and non-voice job opportunities are being offered across different areas of specialization. This includes customer support, IT outsourcing, healthcare services, knowledge outsourcing, and the creative sector.

Call centers in the Philippines are creating an estimated 225,000 new jobs, while the healthcare sector aims to hire 100,000 employees. Healthcare outsourcing is the fastest-growing subsector of the Philippines BPO industry in terms of workforce.
Specifically, there are several available job openings for the following:

smiling-Filipino-female-call-center-cagent-in-customer-service-call

In addition, there are also openings for the creative outsourcing sector, software development, and knowledge-based services. Among them are analytics, marketing, graphics and visual arts, animation, and game design.- IT helpdesk

– customer services including live chat support
– multilingual customer service
– technical support
– financial services
– healthcare support
– telesales
– taxi dispatch
– HR helpdesk

For these openings, among the competencies required are proficiency in spoken and written English, multilingual skills (including Spanish, British English, Mandarin, German, French, Japanese, Korean, and others), learning ability, problem solving, and computer literacy. The healthcare outsourcing sector, however, prefers board exam passers in nursing, pharmacy, and other related fields.

“The Philippines pool of human talents is one of the chief attractions for foreign investors to set up shop in the country for this provides them a very strong advantage,” said Baldoz. With the continuous hiring of skilled professionals, call centers in the Philippines remain key contributors to the country s economic growth.

Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.
JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO15 hours ago
#CustomerService metrics indicate the level of service your brand is capable of providing.
They can also reveal just how effective your strategies are, including your
• staffing
• training
• quality assurance, and
• service/people management.

Metrics are more diagnostic than curative: https://buff.ly/3RiolyQ

----------
Make dismal #CustomerService a thing of the past when you outsource your #CustomerSupport needs: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CallCenterOutsourcing #CallCenters
#CustomerExperience
Open Access BPO
Open Access BPO2 days ago
Customers appreciate brands with #eCommerce websites that have #LiveChatSupport because of its convenience, speed, and humanized interaction.
You need to optimize these 4 features to make your #ChatSupport exceptional: https://buff.ly/3fhVflL

----------
Upgrade #CustomerExperience with our 24/7 multichannel #CustomerSupport solutions: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService #eCommerce
Open Access BPO
Open Access BPO6 days ago
#Repost | Team Allied Services and You:
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 is once again supporting #RyansRun during the TCS New York City Marathon this November.

Ryan's Run is a nonprofit organization and NYC Marathon Charity Partner. This #sponsorship supports #charity healthcare system Allied Services and their goal to improve the lives of people with disabilities, life-changing injuries, and chronic illnesses.

Photo shows Open Access BPO CEO Ben Davidowitz presenting the multilingual #CallCenter's donation to Allied Services' Jim Brogna and Steve Davidowitz.

----------
Open Access BPO is a multilingual call center with locations in both the Philippines and the United States. The company’s Chief Operating Officer, Ben Davidowitz, grew up in Kingston, PA. His brother, Steve, has been part of the charity campaign since its inception in 2010, and will be running the TCS New York City Marathon once again this year as part of Team Allied Services and You. He will be joined by an Open Access BPO employee.

Thank you @openaccessbpo

#openaccessbpo #teamalliedservicesandyou #pinoyrunner
#tcsnycmarathon #partnership #support #WeSpeakYourLanguage
#NYCMarathon2022
Open Access BPO
Open Access BPO1 week ago
Open Access BPO, in partnership with the Philippine Red Cross, is holding a #BloodDonation drive on September 28.

Employees who haven't signed up as #BloodDonors may do so by filling out this form: https://buff.ly/3dvNyI6

𝗦𝗮𝘃𝗲 𝗮 𝗟𝗶𝗳𝗲 𝗕𝗹𝗼𝗼𝗱 𝗗𝗿𝗶𝘃𝗲 𝟮𝟬𝟮𝟮
September 28 | 10:00 AM - 3:00 PM PST
Open Access BPO Makati, Glorietta 2 site lobby

#WeSpeakYourLanguage
#DonateBlood
Open Access BPO
Open Access BPO1 week ago
#Gamification works to create healthy competition and camaraderie among your #CallCenter agents while ensuring productivity and high quality support for your customers.

But it only works if done right. Here are several tips you can use to gamify your contact center: https://buff.ly/3dvR6Kt

----------
Ensure high quality support for your customers: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 week ago
Having a branded #CustomerService strategy sets your business apart from others, helping grow your customers base and enhancing #CustomerExperience.
Here's how you can develop a branded customer service strategy: https://buff.ly/3Smzv6A

----------
Outsource #CustomerDelight without losing your #BrandIdentity: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #branding
Open Access BPO