Hiring telemarketers in the Philippines: Work-from-home telemarketers vs outsourced call centers

Hiring telemarketers in the Philippines: Work-from-home telemarketers vs outsourced call centers

OABPO Blog Team Published on July 25, 2013
telemarketing-in-the-Philippines

Telemarketing in the Philippines

Does it really matter where telemarketers work from if they can deliver results? The answer is a resounding Yes! as telemarketers in the Philippines can attest. There are numerous benefits to outsourcing your telemarketing functions against hiring home-based telemarketers. Below are some of them:

• Expertise

While home-based telemarketers may have substantial experience, there are no guarantees that their performance would be at par with your standards. Outsourcing telemarketing to a Philippine-based call center ensures that the telemarketers you ll get are specifically trained to provide the best service for your brand.

• Support

Work-from-home telemarketers cannot hope to compare with the infrastructure, facilities, and support offered by call center-based telemarketers. When you hire home-based telemarketers, you could be getting people with slow Internet connections, mediocre system requirements, and no contingency plans should there be a power failure. Telemarketers in Philippine-based call centers have backup generators, redundant network equipment, and high-powered voice and data bandwidth capacities. An example of which is Open Access BPO which offers state-of-the-art facilities and support.

• Security

Naturally, security plays a vital role in your decision to outsource or hire home-based operators. When you employ the services of a call center, you are at least given a barrier should security issues arise. However, when you hire a home-based telemarketer there is no guarantee that your client s sensitive information and privacy would be protected.

• Expenses

While directly hiring individual agents may be cheaper, deciding to outsource telemarketing services to a call center offers more flexibility. While you cannot guarantee a specific number of calls and sales from a home-based agent, you can demand these services from a call center. In fact, most telemarketing companies in the Philippines indicate how many calls and sales a customer can expect from them. When the call center falls short of this number, you can legally call them out.

In a nutshell, deciding to outsource your telemarketing needs give you more opportunities for growth as you can demand success from your outsourced partner. Similarly, you can have results-oriented guidelines that your partner has to abide to.

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Open Access BPO
Open Access BPO3 days ago
#Repost | Team Allied Services and You:
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 is once again supporting #RyansRun during the TCS New York City Marathon this November.

Ryan's Run is a nonprofit organization and NYC Marathon Charity Partner. This #sponsorship supports #charity healthcare system Allied Services and their goal to improve the lives of people with disabilities, life-changing injuries, and chronic illnesses.

Photo shows Open Access BPO CEO Ben Davidowitz presenting the multilingual #CallCenter's donation to Allied Services' Jim Brogna and Steve Davidowitz.

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Open Access BPO is a multilingual call center with locations in both the Philippines and the United States. The company’s Chief Operating Officer, Ben Davidowitz, grew up in Kingston, PA. His brother, Steve, has been part of the charity campaign since its inception in 2010, and will be running the TCS New York City Marathon once again this year as part of Team Allied Services and You. He will be joined by an Open Access BPO employee.

Thank you @openaccessbpo

#openaccessbpo #teamalliedservicesandyou #pinoyrunner
#tcsnycmarathon #partnership #support #WeSpeakYourLanguage
#NYCMarathon2022
Open Access BPO
Open Access BPO5 days ago
Open Access BPO, in partnership with the Philippine Red Cross, is holding a #BloodDonation drive on September 28.

Employees who haven't signed up as #BloodDonors may do so by filling out this form: https://buff.ly/3dvNyI6

𝗦𝗮𝘃𝗲 𝗮 𝗟𝗶𝗳𝗲 𝗕𝗹𝗼𝗼𝗱 𝗗𝗿𝗶𝘃𝗲 𝟮𝟬𝟮𝟮
September 28 | 10:00 AM - 3:00 PM PST
Open Access BPO Makati, Glorietta 2 site lobby

#WeSpeakYourLanguage
#DonateBlood
Open Access BPO
Open Access BPO5 days ago
#Gamification works to create healthy competition and camaraderie among your #CallCenter agents while ensuring productivity and high quality support for your customers.

But it only works if done right. Here are several tips you can use to gamify your contact center: https://buff.ly/3dvR6Kt

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Ensure high quality support for your customers: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO5 days ago
Having a branded #CustomerService strategy sets your business apart from others, helping grow your customers base and enhancing #CustomerExperience.
Here's how you can develop a branded customer service strategy: https://buff.ly/3Smzv6A

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Outsource #CustomerDelight without losing your #BrandIdentity: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #branding
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Quality evaluations may vary per #CallCenter, program, client, business model, or approach. But here are time-tested methods to accurately gauge service quality: https://buff.ly/3RI9Ghr
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Give your consumers high quality multilingual #CustomerService 24/7: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #CallCenterOutsourcing
Open Access BPO
Open Access BPO2 weeks ago
Companies lose billions due to poor #CustomerService. But more than the monetary loss, giving customers reasons to leave can incur a far greater impact on your business.

Read: https://buff.ly/3DktOSk

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Step up your #CustomerRetention game by #outsourcing to a #CustomerSupport expert: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerCare #CallCenterOutsourcing
Open Access BPO