Hiring telemarketers in the Philippines: Work-from-home telemarketers vs outsourced call centers

OABPO Blog Team Published on July 25, 2013
telemarketing-in-the-Philippines

Telemarketing in the Philippines

Does it really matter where telemarketers work from if they can deliver results? The answer is a resounding Yes! as telemarketers in the Philippines can attest. There are numerous benefits to outsourcing your telemarketing functions against hiring home-based telemarketers. Below are some of them:

• Expertise

While home-based telemarketers may have substantial experience, there are no guarantees that their performance would be at par with your standards. Outsourcing telemarketing to a Philippine-based call center ensures that the telemarketers you ll get are specifically trained to provide the best service for your brand.

• Support

Work-from-home telemarketers cannot hope to compare with the infrastructure, facilities, and support offered by call center-based telemarketers. When you hire home-based telemarketers, you could be getting people with slow Internet connections, mediocre system requirements, and no contingency plans should there be a power failure. Telemarketers in Philippine-based call centers have backup generators, redundant network equipment, and high-powered voice and data bandwidth capacities. An example of which is Open Access BPO which offers state-of-the-art facilities and support.

• Security

Naturally, security plays a vital role in your decision to outsource or hire home-based operators. When you employ the services of a call center, you are at least given a barrier should security issues arise. However, when you hire a home-based telemarketer there is no guarantee that your client s sensitive information and privacy would be protected.

• Expenses

While directly hiring individual agents may be cheaper, deciding to outsource telemarketing services to a call center offers more flexibility. While you cannot guarantee a specific number of calls and sales from a home-based agent, you can demand these services from a call center. In fact, most telemarketing companies in the Philippines indicate how many calls and sales a customer can expect from them. When the call center falls short of this number, you can legally call them out.

In a nutshell, deciding to outsource your telemarketing needs give you more opportunities for growth as you can demand success from your outsourced partner. Similarly, you can have results-oriented guidelines that your partner has to abide to.

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Efficiency in #CallCenters involves enhancing agents' #productivity and #satisfaction.

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#CallCenters are made up of people from different cultures or backgrounds.
Each one is likely to have differing workplace habits and values, all of which can result in conflicts.

Here are the top 10 causes of conflicts in the call center: https://buff.ly/3GsT0GL

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As more consumers turn toward online channels, businesses are struggling to provide quality #CustomerSupport for their international customers.
Partnering with a reliable #MultilingualCallCenter has, thus, become a valuable strategy.

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For #CustomerService and #BackOffice support in over 30 languages, contact Open Access BPO today: OpenAccessBPO.com/get-started

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𝐅𝐫𝐚𝐮𝐝𝐬𝐭𝐞𝐫𝐬 𝐠𝐞𝐭 𝐦𝐨𝐫𝐞 𝐚𝐧𝐝 𝐦𝐨𝐫𝐞 𝐜𝐮𝐧𝐧𝐢𝐧𝐠, 𝐚𝐧𝐝 𝐢𝐭'𝐬 𝐮𝐩 𝐭𝐨 𝐲𝐨𝐮 𝐭𝐨 𝐤𝐞𝐞𝐩 𝐭𝐡𝐞𝐦 𝐚𝐭 𝐛𝐚𝐲.

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In celebration of 𝐍𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐆𝐢𝐯𝐢𝐧𝐠 𝐌𝐨𝐧𝐭𝐡 this December, Open Access BPO Davao collaborated with the Philippine Red Cross - Davao City Chapter for a blood donation drive held last December 1, 2023.

Our collective efforts turned moments of compassion into life-saving contributions.

Thank you to all our OABPO Davao heroes who rolled up their sleeves–you've proven that a small act of giving can have a monumental impact.

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Open Access BPO actively promotes community involvement in the workplace by supporting the annual blood donation activity among other causes.

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