What binds Filipino CSRs and Spanish call centers together?

OABPO Blog Team Published on November 11, 2013
female-spanish-call-centers-agent

At first glance, the boom of the Spanish call center industry in the Philippines seems to be a surprise. These are two countries from different regions of the globe, and their people do not speak the same language.

History, however, has it that they have an affinity: the Philippines was colonized by Spain for more than three centuries. As such, everything in the Philippines seems to have Spain’s influence: from the names of the streets and dishes to common expressions and jargons the Filipinos use every day. Many words in the Filipino language itself are directly loaned from Spanish. In this case, what links both countries is the long-shared history between them.

Being a Filipino customer service representative who is adept in Spanish doesn’t only mean that one is capable of speaking the language. Growing up in a country where the culture is close to that of Spain, learning the ways of the Spanish would prove to be effortless. As such, cultural barriers will not hinder any transaction.

But what makes the Filipino support representative more than qualified to aid Spanish customers is their caring, helpful, and patient natureโ€”traits that are inherently Filipino.

The Spanish call center industry in the Philippines

Although the English-speaking customer support representative remains a top voice-based outsourced job in the country, Spanish call centers continue to flourish and grow in number. In the Philippines, being able to converse, express, and be of assistance in Spanish is synonymous to having a lucrative career; they are well-compensated, as Spanish accounts offer doubleโ€”triple evenโ€”to those who know the language well.

The industry is continuously growing, and it shows no stopping. What YaleGlobal online reported three years ago, that Filipinos are crowding different Spanish language-schools not just to learn the language, but to prepare themselves for a future career as a call center representative in a Spanish account.

Clearly, with the strong affinity between the two countries, the future of the Spanish call centers in the country shows blooming potential.
Open Access BPO, a leading provider of offshore solutions, also offers multi-lingual call center support.ย 

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Multilingual call center Open Access BPO announced the official launch of ๐—ฆ๐—›๐—œ๐—™๐—ง: ๐—”๐—ป ๐—ข๐—”๐—•๐—ฃ๐—ข ๐—Ÿ๐—ถ๐—ณ๐—ฒ๐˜€๐˜๐˜†๐—น๐—ฒ ๐— ๐—ผ๐—ฑ๐—ถ๐—ณ๐—ถ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—ฃ๐—ฟ๐—ผ๐—ด๐—ฟ๐—ฎ๐—บ, an initiative designed to foster sustainable health and well-being among its employees.

The program, whose acronym SHIFT stands for Sustainable Health and Integrated Fitness Transformation, aims to address the challenges of sedentary work lifestyles prevalent in the BPO industry by providing comprehensive support for health improvement.

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Open Access BPO is kicking off our Pride Week, a dedicated series of events celebrating #PrideMonth. This initiative underscores our commitment to fostering a workplace culture built on #inclusion and #diversity.

Throughout the week, we've planned a series of meaningful activities designed to celebrate the #LGBTQIA+ community. We believe that fostering an environment where every individual feels valued and empowered is crucial for our collective success.

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Open Access BPO 16 days ago
Open Access BPO is kicking off our Pride Week, a dedicated series of events celebrating #PrideMonth. This initiative underscores our commitment to fostering a workplace culture built on #inclusion and #diversity.

Throughout the week, we've planned a series of meaningful activities designed to celebrate the #LGBTQIA+ community. We believe that fostering an environment where every individual feels valued and empowered is crucial for our collective success.

Our dedication to creating a safe and equitable space extends beyond this week, reflecting our ongoing commitment to a more inclusive future for all.

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Open Access BPO 17 days ago
Open Access BPO conducted Plant It Forward, a two-part tree-planting initiative, held in Laguna and Davao in May and June 2025.

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