Why outsourcing to the Philippines may not be as cheap as expected

Why outsourcing to the Philippines may not be as cheap as expected

OABPO Blog Team Published on September 30, 2013
outsourcing-statistic-report-calculator-and-headset

As the Philippines is one of the leading outsourcing destinations in the world, many are surprised to learn that outsourcing to the Philippines is not as cheap as initially expected.

While home-based offshore virtual assistants accept payments as little as $2.50 per hour, those employed by call center companies often have higher compensation. In fact, the average Filipino customer service representative at a respectable firm will have an hourly rate that is just a few dollars lower than what you might pay in the US.

Reasons for outsourcing costs

Outsourcing abides with the same rule that governs the business world: You get what you pay for. True, cheap outsourcing partners in the country do exist. The drawback, however, is that these tend to be located in undeveloped provinces where talent supply and infrastructure remains a challenge.

Additionally, provincial centers survive on low-end computer and communication equipment. Moreover, whereas a college degree is the norm in urban call centers such as those in Metro Manila, candidates in the provinces may get through recruitment processes without these types of qualifications. The provincial center may also lack internal QA or IT teams essential for ensuring quality and efficiency in the workplace.
Aside from these, the work-at-home model is typical in provincial call centers. This means that agents can work under five to six different agencies all from the comfort of their own couch.

On the other hand, there is another option for foreign companies outsourcing to the Philippines: the offshore providers in business district locations that offer higher-quality services, although at prices higher than their provincial counterparts. These providers typically utilize the latest technologies and have stringent screening processes to select the cream of the crop among hundreds of jobseekers. This means that a company can acquire an outsourced team of professionals that not only have qualifications, but also expertise in their respective fields, whether in customer service, technical support, or IT-related services.

Even though these providers cost more compared to others in the country, they are still generally a better option because they offer a guarantee of better service. Their offerings still fall within a reasonable price range, since outsourcing comes with low operational expenses and added values such as full logistical support, redundancy, and state-of-the-art facilities, among many others.

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO1 day ago
Compared to most industries, #CallCenters are known for providing a fun and positive workplace for their employees.

But more than just making daily ops light and dynamic, the agents, the contact center, and the clients benefit from this: https://buff.ly/3UZf4i0

----------
Let's create a program hyper-customized for your brand's goals, needs, budget, and customer demands: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService #EmployeeEngagement
Open Access BPO
Open Access BPO1 day ago
Making your #CallCenter agents happy boosts #productivity and elevates #CustomerExperience.
Here's how you can make their lives easier: https://buff.ly/3UQvadX

----------
It's #CSweek! Don't forget to express your appreciation to the awesome people assisting your customers. Celebrate the job they do!

Let's build you a well-engaged #outsourcing team: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #EmployeeEngagement
Open Access BPO
Open Access BPO1 day ago
It's π—–π˜‚π˜€π˜π—Όπ—Ίπ—²π—Ώ π—¦π—²π—Ώπ˜ƒπ—Άπ—°π—² π—ͺ𝗲𝗲𝗸, a weeklong celebration of the value of #CustomerSupport and the people who assist customers.

We recognize our people across Open Access BPO's international locations and celebrate them for the awesome work they do.

#WeSpeakYourLanguage
#CustomerServiceWeek
#CSWeek #CelebrateService
Open Access BPO
Open Access BPO4 days ago
#Gamification claims to lighten stressful jobs, but is this truly helpful in #TechnicalSupport?

Join us as we explore just how effectives this strategy is in the #CallCenter: https://buff.ly/3LU2M6p

----------
We build strategies that empower people and solidify brand loyalty for our partners: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #CustomerService
#EmployeeManagement #EmployeeEngagement
#CustomerExperience
Open Access BPO
Open Access BPO6 days ago
#CustomerService metrics indicate the level of service your brand is capable of providing.
They can also reveal just how effective your strategies are, including your
β€’ staffing
β€’ training
β€’ quality assurance, and
β€’ service/people management.

Metrics are more diagnostic than curative: https://buff.ly/3RiolyQ

----------
Make dismal #CustomerService a thing of the past when you outsource your #CustomerSupport needs: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CallCenterOutsourcing #CallCenters
#CustomerExperience
Open Access BPO
Open Access BPO1 week ago
Customers appreciate brands with #eCommerce websites that have #LiveChatSupport because of its convenience, speed, and humanized interaction.
You need to optimize these 4 features to make your #ChatSupport exceptional: https://buff.ly/3fhVflL

----------
Upgrade #CustomerExperience with our 24/7 multichannel #CustomerSupport solutions: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService #eCommerce
Open Access BPO