Why would a business decide to outsource to offshore call centers?

OABPO Blog Team Published on October 9, 2013
hand-shaking-call-center-team-on-background

It’s no longer uncommon for local and international companies to outsource to offshore call centers. What are the motivating factors for outsourcing? We have listed some of the main ones below:

Cost reduction

Cost cutting is still a primary driver for companies across different industries to outsource to business process outsourcing (BPO) firms. Startups, small businesses, and large enterprises outsource to maximize their limited resources. Similarly, large companies engage in this practice as a long-term strategy to decrease employee and office expenses. As the saying goes, a penny saved is a penny earned.

Recent trends, however, show a paradigm shift on outsourcing. According to a survey posted in Computer Weekly, companies today look beyond cost savings and seek out other advantages of outsourcing, including access to specialized skills and growth potential.

Intellectual workforce

A company needs a sufficient talent supply to propel its business forward. However, businesses catering to emerging markets may experience shortages in this aspect.

Companies outsource to offshore call centers and BPO firms in general to resolve this problem. Texas Instruments, for instance, encountered this problem and decided to set up a research and development center in India, where a talented workforce helped it secure over 200 patents. Other technology companies, such as GE, Intel, Cisco, Microsoft, and Motorola, followed suit.

Focus on core competencies

Non-core activities are typically outsourced to offshore providers that can do them better and at a cheaper labor cost. This also enables businesses to focus on what they do best.

From a family-operated business, Procter & Gamble has now expanded to become a multinational brand. Its core competencies lie in producing and marketing goods. Hence, it outsourced its HR, facilities management, and IT to different BPO companies. Over the years, the company has successfully introduced breakthrough consumer packaged goods.

These are just an overview of some of the reasons businesses and organizations decide to outsource to call center companies overseas. According to Forbes, outsourcing also helps a company reduce risks, since operations are located overseas and may not be affected by potential local crises. They can also grab market opportunities by accelerating processes and boosting innovation.

Clearly, while saving money is always the first advantage to come to mind, companies have other goals that drive them to collaborate with third party service providers for various business operations.

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Open Access BPO Makati is holding its annual physical exam (APE) this week for employees at the Robinsons Summit Center office.

The APE is a collaborative effort between Open Access BPO's Clinical Services and RGO Laboratory and Industrial Diagnostic Center.

This streamlines the process for employees by bringing healthcare professionals directly to the office. It minimizes disruption to work schedules and allows employees to conveniently complete their physicals without venturing outside.

This initiative demonstrates Open Access BPO's commitment to employee well-being and ensures compliance with Makati's Environmental Health and Sanitation Code.

The comprehensive physical exam includes various procedures like blood analysis, vital signs check, visual acuity test, and chest X-ray.

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During the event, our ops and non-ops teammates put their athletic and strategic skills to the test through five different games:

• Chess
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Congratulations to all winners, and see you all in the next Sports Fest!

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The free two-day healthcare event, held on the seventh floor of the multilingual call center's Makati headquarters, provided risk assessments, counseling for employees, and free contraceptives for all attendees.

Workers from Makati City's Health Department were able to accommodate over 130 employees, providing them with general check-ups, blood glucose testing, and HIV screening.

The Health Department workers say the program will help Open Access BPO employees determine how at-risk they are of diseases like diabetes, hypertension, and HIV/AIDS. Family planning lectures and counseling services were also available.

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