A swelling number of companies are starting to offer longer weekends—three days, to be exact—to their employees. Can 24/7 call centers also pull this off? The idea of a 40-hour,...
					
		
	 
                                                
                        
	
	
	
	
	
	
	
	
	
	
	
		
		
		
			Call centers need agents who are disciplined and productive, but are strict call center policies the solution? When it comes to call center management, the efficacy of call center policies...