Table Of Contents The Impact of Customer Attrition on Business Success Types of Customer Attrition and Their Impact on Businesses Causes of Customer Attrition: What Makes Customers Leave? The Financial Implications of Customer Attrition for Businesses Counting the Losses: Measuring the Cost of Customer Attrition How Much Can You Lose with Every Customer Who Leaves? […]
Customer service language that speaks directly to the hearts of a brand’s diverse clientele is the key to unlocking unparalleled customer satisfaction and unwavering brand loyalty. This is why language and speech training is a significant part of every call center in the Philippines. Trainers make it a point to set the right tone and […]
Your business language does more than just formality or professionalism. Here’s how you can capitalize on its advantages. As people grow up, they are taught the importance of choosing the right words when talking to others. This same principle applies to your brand where business language determines how customers perceive it. Indeed, good customer service […]
Among the myriad channels at your disposal, social media emerges as a dynamic arena where customer interactions transcend mere transactions. It’s not just about having a presenceโit’s about creating meaningful connections, addressing concerns promptly, and showcasing your commitment to customer satisfaction. Although the phone remains to be a focal contact channel for reaching businesses, web-based […]
Customer retention seems to have acquired a different meaning in the call center field where it’s generally defined as any activity that a company undertakes to keep customers from leaving. In firms that deliver inbound call center solutions in top outsourcing hubs like the Philippines, retention activities can be as specific as talking customers out […]
A Philippine outsourcing provider, or any call center for that matter, can execute several methods to measure the satisfaction level of their customers. Among which is through an interactive voice response or IVR-based post-call survey where a customer answers a set of questions regarding his recent interaction with a customer service representative. While this is […]
Call centers monitor their operations based on various metrics and key performance indicators (KPI) to measure how their employees and equipment are performing. These metrics can tell many things, including details that can make evaluations overwhelming with confusing numbers. Most of the time, they only tell about minor statistics but don t reflect the overall […]
The power of SMS or short messaging system as a customer service tool has been receiving greater attention now that more and more companies realize how fast, cost-efficient, and personal service becomes when delivered through text messages. SMS has major advantages against other non-voice tools, but it needs to be executed with precise strategy in […]
The presently evolving outsourcing industry has gone through numerous changes and even catalyzed the transformation of other industries, business models, and work practices. Outsourcing comes in many forms that were created and developed by industry players and motivated to come up with an approach that suits with their every business need. Among those forms is […]
Whether you’re outsourcing to a call center in the Philippines or to an all-around voice and non-voice service provider, there’s a chance of you encountering mistakes if you aren t properly guided about the venture. Forbes gathered the common mistakes that you might encounter during an outsourcing contract so that you can avoid committing them.