Customer Experience Customer Support Global Outsourcing Open Access BPO Philippine Outsourcing Solutions
The road to a thriving global business is paved with challenges that can whittle down entrepreneurs’ motivation and test customer trust. And in an industry dominated by legacy brands, even having an innovative product will only get you so far. Open Access BPO’s case study, Building a Non-voice Solution to Propel a Telecom Disruptor, highlights […]
MAKATI CITY, Philippines, July 12, 2019 – Open Access BPO, a Philippine-based global multilingual call center, has launched a new office in Makati City, Philippines. Located at the Glorietta 2 Corporate Center, the 1,000-seat facility was established to meet the growing demands of its clients and expanding workforce. “Open Access BPO is the go-to provider […]
WASHINGTON DC, May 29, 2019 – Multilingual call center Open Access BPO was named a leading IT and business services company in a recent list unveiled by B2B ratings and reviews firm, Clutch. The Clutch Top IT & Business Service Companies 2019 list highlights more than 470 companies ranked in various categories. Open Access BPO […]
Global strategic advisory firm Tholons has ranked the Philippines in the 15th place of the top globalization destinations in its latest report, the 2023 Global Business Innovation Sustainability (TBIS) Index. The southeast Asian nation made it to the second notch of the “Top 50 Digital Nations” list, while eight of its cities have been identified […]
MAKATI CITY, Philippines, October 29, 2018 — Multilingual call center Open Access BPO is once again donating to a US-based non-profit organization and sending representatives to run in the prestigious TCS New York City Marathon on November 4. This is the third time the company is participating in the race as a major sponsor of […]
With artificial intelligence (AI) tech in development, Google is aiming to streamline the call center productivity. But before you start creating your call center’s plans around its integration, here are some things you need to know. During last week’s Cloud Next conference in San Francisco, Google announced that they’re developing an artificial intelligence (AI) solution […]
In their recent Cloud Next conference held in San Francisco, Google announced that they’ve partnered with various companies in the AI, telecommunications, and cloud computing sectors to create an AI software for call centers.
The global outsourcing industry has definitely put the Philippines on the international business map, providing customer support and back office services to various industries. The southeast Asian nation has been attracting companies from nearly all industries to put their faith in the once virtually unknown business practice that is outsourcing. This is largely due to […]
Keeping up with the latest business processes and tools is vital for companies of any size or industry. Offshoring companies, especially, need to keep a finger on the business process outsourcing (BPO) pulse in order to remain relevant and competitive in a truly dynamic industry.
As the global economy recovers from the pandemic, consumers and companies are recognizing the value of having their critical processes outsourced to the Philippines. Deciding to entrust various sections of your business to a third-party company is one thing. Jumping aboard the outsourcing train is another. So, if you want your outsourcing endeavors to be […]