4 Things to check right now to prep your business for the holiday rush

4 Things to check right now to prep your business for the holiday rush

OABPO Blog Team Published on August 7, 2014

4-Things-to-check-right-now-to-prep-your-business-for-the-holiday-rush---Open-Access-BPO
If you run a business, you’re probably aware that the holidays start early in the trade, especially for people under customer service outsourcing. It’s only halfway through August, but it’s already high time for retailers and service providers to amp up their strategies, facilities, and workforce for the coming Halloween, Thanksgiving, Christmas, New Year, and the sales events that come with them.

Although August seems too early, preparing for the holidays (which start on October and end on January the following year) should actually begin the moment you enter this year’s third quarter. By the time the sale and vacation season sets in, buying activities start to double, and along with them are the ballooning call volumes requesting assistance and deliverables from consumers. The good news is that all the fuss will eventually reflect as skyrocketing sales. In fact, your holiday profits could even make up 20% to 40% of your overall annual revenues.

However, you can only achieve this if you’re fully capable of accommodating the sudden customer swarm, so see if you already have the following in check for the coming holidays.

1. Functional and up-to-date technologies

4-Things-to-check-right-now-to-prep-your-business-for-the-holiday-rush--Open-Access-BPO

Now is the time to inspect your existing systems, tools, and equipment to see if they need upgrading, replacement, or additional technologies to assure that they will be able to carry the extra workload they will be processing. See if you have enough phones to answer incoming calls or if your Internet speed is enough to accommodate the sudden order spike. And remember, it’s not just your physical infrastructures that need checking- oversee if your websites, databases, backups, and customer management applications are all operational.

2. Convenient points of contact

4-Things-to-check-right-now-to-prep-your-business-for-the-holiday-rush---Open-Access-BPO--

In relation to the first point, you should identify emerging communication channels that are gaining popularity among your market. For instance, if your demographic is are largely made up of smartphone-toting consumers, then you should consider adding SMS as your customer service and digital marketing platform aside from phone, live chat, and social media.

3. Ready staff

4-Things-to-check-right-now-to-prep-your-business-for-the-holiday-rush---Open-Access-BPO--_

In line with the infrastructure changes and additions, your staff should be equipped with the necessary knowledge and skills to use your new and updated tools, as well as the right attitude to face the customer spur. Your customer service team still has months to undergo refresher courses, so you should be conducting them now. Also, if you feel that you will need additional manpower for the holiday upturn, hire seasonal employees or interns to aid your operations.

4. Proactive customer service

4-Things-to-check-right-now-to-prep-your-business-for-the-holiday-rush---Open-Access-BPO--_-

Surely, there will be problems coming your way—customer issues that have become synonymous with the holiday rush. More than preparing yourself to face them again, what you should do is prevent those problems from recurring. What were the biggest issues that you encountered in last year’s holiday sale? Evaluate them so that you could act on possible concerns before they develop or reach your customers.

Never be caught off-guard during the holiday season by preparing for the rush as early as now. Actually, if you really aim to please then you should have these holiday essentials ready all year round.

Leave a Reply

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO18 hours ago
Personalized solutions empower brands to provide high-quality support to their customers and their growing needs.
With the help of a capable #CallCenter, you can be sure these areas are being covered: https://buff.ly/3sCjnTS

----------
Build your hyper-customizable #CustomerSupport, #BackOffice, or knowledge-based support program with Open Access BPO: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport
Open Access BPO
Open Access BPO24 hours ago
With multilingual support comes multiple business growth opportunities. The best way to get aboard the globalization train is to partner with a multilingual #CallCenter: https://buff.ly/3Mmfkms

----------
Open Access BPO's services support over 30 languages. Contact us today: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#MultilingualCallCenter
Open Access BPO
Open Access BPO3 days ago
It’s Data Privacy Awareness Month at Open Access BPO!
For our first Weekend Link Roundup, we’re featuring posts about #DataSecurity and #InformationSecurity best practices: https://buff.ly/3weIWMU

Is Data Safe From Security-Related Outsourcing Issues?
https://buff.ly/38tH5uD

Best Practices to Boost Data Security in Call Centers
https://buff.ly/3sAEsya

Educating Your Customers About Information Security
https://buff.ly/3sAEsya

The Worst Threat to Business Data Security: Employees
https://buff.ly/38lgjF3

Deflecting Insider Threats to Data Security
https://buff.ly/3yC5mt5

How Open Access BPO Future-Proofs Your Offshore Operations
https://buff.ly/3wmGuEx

----------
Learn more about smart, secure, and scalable #outsourcing over at OpenAccessBPO.com

#WeSpeakYourLanguage
#DataPrivacy
Open Access BPO
Open Access BPO4 days ago
Having a branded #CustomerService strategy sets your business apart from others, helping grow your customers base and enhancing #CustomerExperience.

Here's how you can develop a branded customer service strategy: https://buff.ly/3L7FrMz

----------
Outsource #CustomerDelight without losing your #BrandIdentity: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #branding
Open Access BPO
Open Access BPO4 days ago
As more brands grow their digital products and services over digital platforms, it’s critical to educate customers about cyberattacks and information security.
Here’s what you need to keep in mind when doing so: https://buff.ly/3M5rKz7

----------
Partner with an #outsourcing vendor with robust #DataSecurity strategies: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#InfoSec #CyberSecurity #PrivacyAwareness
Open Access BPO
Open Access BPO5 days ago
Customer reviews can either create buzz around your brand or kill everyone else's interest in your products.
So, what do you do if you receive a negative review? Turn them into business and #CustomerSupport opportunities: https://buff.ly/3kZd0WG

----------
Let our #CustomerExperience solutions help build you a solid brand reputation: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#ReputationManagement
Open Access BPO