Faith Ocampo, Author at Open Access BPO

4 Steps to gradually break away from traditional call center metrics

Making critical business decisions based on traditional customer service metrics alone can be detrimental to your brand. The customer support industry has been transforming in many ways over the past...

By Faith Ocampo

December 1, 2016

Call Center Industry Employee Engagement

5 Types of Call Centers According to Organizational Culture

What’s your call center’s culture and how can you tweak it to drive up productivity and employee engagement? In 2014, culture was the most searched term on Merriam-Webster, and the...

By Faith Ocampo

November 30, 2016

Top Story

How call centers help promote brand transparency

As consumers become more selective about the brands they trust, it’s clear that organizations must promote transparency in order to build customer loyalty. Appealing ads and catchy slogans are no...

By Faith Ocampo

November 29, 2016

Call Center Agents Employee Engagement

7 Tell-Tale Signs Your Call Center Agents Are Burning Out

When the limits to the capabilities of agents have been reached, call center burnout occurs. Here are signs that leaders should look for. Running a successful call center requires a...

By Faith Ocampo

November 28, 2016

Customer Experience

Key Elements of a Satisfying Customer Support Experience

The basics of satisfying customer support can be compressed to four key elements. Here’s how to handle them correctly. With empowered customers being the new norm in today’s business landscape,...

By Faith Ocampo

November 25, 2016

Global Outsourcing Solutions

5 Ways to Boost Customer Satisfaction this Holiday Season

Thanksgiving Day, Black Friday, and Cyber Monday mark the official start of the holiday sale period. During this season, how can brands boost customer satisfaction and increase their sales? Every...

By Faith Ocampo

November 23, 2016

Customer Experience Customer Support

Ways to Build an Effortless Customer Experience

Providing an effortless customer experience has become a crucial differentiator for businesses seeking to gain a competitive edge and foster customer loyalty. Customers now have higher expectations than ever before,...

By Faith Ocampo

November 22, 2016

Call Center Agents Call Center Industry Culture Employee Engagement

Building Career Paths For Customer Support Reps

Can the customer support career path be fulfilling? It can be, if organizations know how to nurture them. Here’s how. The journey from a novice support representative to a seasoned...

By Faith Ocampo

November 21, 2016

Philippine Outsourcing

The Philippines’ 7.1% economic growth is fastest in Asia

Among Asian emerging economies that have released their growth data for Q3 2016, the Philippines is the fastest-expanding nation. As indicated by its gross domestic product (GDP), the Philippine economy...

By Faith Ocampo

November 18, 2016

Top Story

Facebook just made customer support easier with a unified inbox

Facebook is about to launch a unified inbox that would let brand managers handle multiple interactions across Facebook Pages, Messenger, and Instagram. Great conversations allow businesses to forge meaningful customer...

By Faith Ocampo

November 17, 2016

Author: Faith Ocampo

4 Steps to gradually break away from traditional call center metrics

5 Types of Call Centers According to Organizational Culture

How call centers help promote brand transparency

7 Tell-Tale Signs Your Call Center Agents Are Burning Out

Key Elements of a Satisfying Customer Support Experience

5 Ways to Boost Customer Satisfaction this Holiday Season

Ways to Build an Effortless Customer Experience

Building Career Paths For Customer Support Reps

The Philippines’ 7.1% economic growth is fastest in Asia

Facebook just made customer support easier with a unified inbox