Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.
In an age where customers demand so much from brands, transport companies need to do more than just get customers to their destinations. These days, consumers want the best experience...
A multilingual call center team is good to have but managing one can be more complicated that you might think. The growth of your business is something that you have...
Cebu City, one of the top outsourcing hubs in the Philippines, will be pilot-testing two electric trains as a transportation mode for call center agents. Philippine call center agents in...
Three employees from Philippine call center Open Access BPO were among the 51,388 finishers of the TCS New York City Marathon held November 6. Alberto Agulto, Leo Penas, and Clint...
Brands can’t afford to take a trial-and-error approach when delivering their services online. Ineffective strategies would only lead to customer churn, profit loss, and a poor reputation. Before taking your...
Excellent customer support is the key to increasing retention and market loyalty, but what if your outsourced agents can’t communicate using your brand’s voice? All brands, regardless of size and...
It’s impossible to measure the value of information in the world of business. There’s no doubt that organizations that maximize the use of data are outshining everybody else. This is...
With their ability to solve simple issues instantly, chatbots allow brands to make the always-on consumer happy. Twitter has just followed Facebook’s footsteps in deploying a bot-operated customer support messaging...
Every now and then, new customer support trends are being formed as a result of the fast-evolving contact center industry. These fresh concepts, however, aren’t just catchy mantras. The great...
Twitter is shaping itself into a powerful customer service platform with the launch of chatbot-operated Direct Message features. Twitter has long been one of consumers’ favorite platforms for airing out...
On September 26, in observance of Save Sierra Madre Day, #OpenAccess and Fostering Education & Environment for Development (FEED) held Plant It Forward 2026 at the UP Laguna-Quezon Land Grant in Siniloan, Laguna.
With more than 30 volunteers planting native saplings, the initiative supported local reforestation efforts and highlighted the importance of protecting the Sierra Madre and its forests.
Observed annually on September 26 under Presidential Proclamation No. 413, Save Sierra Madre Day calls attention to the importance of conserving this vital mountain range.
How do you measure an outsourcing partnerโs true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.
#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.
This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.