How multilingual call centers help enhance transportation services

Faith Ocampo Published on November 16, 2016

smiling female car driver

In an age where customers demand so much from brands, transport companies need to do more than just get customers to their destinations.

These days, consumers want the best experience out of every brand journey they engage in and every product or service they purchase. Across industries, businesses are under heavy pressure to meet people’s expectations and create hassle-free services. The transportation and travel sector is, of course, not an exception to this.

For organizations in the transportation services segment, seeking growth is much harder without the help of multilingual call centers that can add value to their services. In fact, this sector is one of the top five industries that could benefit from multicultural customer support strategies, along with online retail and tourism.
Here are the five most important benefits transport firms can gain from partnering with a multilingual provider.
 

1.     Communicate effectively with all customers.

smiling woman using phone in car backseat

Transport companies operating in different parts of the world constantly interact with passengers who may come from various cultures and locations. In these cases, lingual differences can be a problem.

To provide efficient travel services, you need to communicate with all your customers clearly. This would entail understanding their exact needs and responding with the most relevant and useful information.

Multilingual agents can help you connect with all your customers regardless of the language they use or their cultural background. This way, you can attend to all customer queries, allowing you to generate more leads and increase sales.

 

2.     Provide digital solutions.

happy couple using smartphone in back of car

Most multilingual call centers leverage multiple channels, including social media and mobile. This works best for always-on, mobile consumers who seek instant solutions to their transport woes.

For instance, with the help of a customer support firm, you can provide real-time updates to your clientele. Depending on the nature of transportation services you provide, this may include traffic news, trip schedule updates, flight tracking, and many others.

Mobile solutions are also beneficial for taxi service agencies who provide pick-up options for their customers. By connecting to the web and tapping on their phone, a passenger can automatically hail a cab and get to their destination without difficulty.

Working with a 24/7 contact center will allow you to monitor these platforms closely, letting you answer all questions from passengers and solve all types of issues.

 

3.     Resolve issues faster.

excited female call center agent pointing to clock

When language barriers get in the way, resolving issues, even the simple ones, becomes trickier. It may also take more time than necessary, which is something that all consumers, and even customer support reps, want to avoid.

A multilingual call center, on the other hand, can ensure that all customer problems are being resolved as quickly as possible. By partnering with one, you no longer need to worry about lingual and cultural gaps hampering issue resolution. They can guarantee that your outsourced agents are capable of enhancing understanding and providing relevant recommendations to enhance the customer experience.

 

4.     Expand to new locations.

office workers delighted looking at small globe

Capturing new frontiers is a must for all transport companies that want to establish a global presence. This is always a challenging mission, but partnering with a multilingual outsourcing company can make it more manageable. They can help you connect with diverse consumer sectors, allowing you to foster relationships based on trust and understanding.

Additionally, plenty of these providers offer intelligent market insights you can use for your business expansion strategy. This is because these firms often employ a multicultural team of customer support and marketing experts.

 

5.     Build a stellar reputation.

businessman smiling from outside car door

By helping you deliver consistently high-quality services to your clientele, a multilingual call center will allow you to build a stellar reputation in the long run. The best thing, perhaps, about teaming up with one is that they can assist you in creating the kind of customer experience that will let you stand out from the competition.

 
 

Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.
Join us on facebook
Open Access BPO Yesterday
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗟𝗮𝘂𝗻𝗰𝗵𝗲𝘀 𝗦𝗛𝗜𝗙𝗧 𝗟𝗶𝗳𝗲𝘀𝘁𝘆𝗹𝗲 𝗠𝗼𝗱𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗣𝗿𝗼𝗴𝗿𝗮𝗺 𝗳𝗼𝗿 𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗲𝘀

Multilingual call center Open Access BPO announced the official launch of 𝗦𝗛𝗜𝗙𝗧: 𝗔𝗻 𝗢𝗔𝗕𝗣𝗢 𝗟𝗶𝗳𝗲𝘀𝘁𝘆𝗹𝗲 𝗠𝗼𝗱𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗣𝗿𝗼𝗴𝗿𝗮𝗺, an initiative designed to foster sustainable health and well-being among its employees.

The program, whose acronym SHIFT stands for Sustainable Health and Integrated Fitness Transformation, aims to address the challenges of sedentary work lifestyles prevalent in the BPO industry by providing comprehensive support for health improvement.

The OABPO SHIFT Program will offer a holistic approach to employee wellness, encompassing structured physical fitness activities, wellness coaching, and a smart, sustainable nutrition guide.

This program highlights Open Access BPO's dedication to employee well-being, recognizing that healthy team members are key to both professional success and a great quality of life.

Employees are encouraged to check their official Open Access BPO email for detailed information on program enrollment and participation.

#WeSpeakYourLanguage
#OneForHealth #oabpoSHIFT
#IdeaHubOABPO #EmployeeWellness
#WellbeingAtWork
Open Access BPO 5 days ago
Delivering outstanding #CustomerSupport on over #SocialMedia promptly is essential for enhancing #CustomerSatisfaction and improving the overall brand experience.

But how can your brand consistently deliver on this crucial front?

Improve your customer interactions and build stronger connections on social media by reading all about it on our blog: https://buff.ly/sdjJ2A3

——————————
Give your brand a CX boost on the social web!
Outsource to a #CustomerService expert today: https://buff.ly/aBetHaO

#WeSpeakYourLanguage
#CustomerService #CSat
#CustomerExperience #CX
Open Access BPO 15 days ago
The world is getting smaller, and your customers come from all corners of it!
Partnering with a culturally diverse #CallCenter team isn't just the right thing to do, it's a smart business move.

Learn about the key benefits in our blog:
https://buff.ly/360SqHP

----------
Want a high-value #CustomerExperience for your diverse audience?

Let our multicultural teams help your brand break into international markets without worries.

Contact us today: https://buff.ly/59i7YD6

#WeSpeakYourLanguage
#CX #diversity #inclusion
Open Access BPO 15 days ago
Open Access BPO is kicking off our Pride Week, a dedicated series of events celebrating #PrideMonth. This initiative underscores our commitment to fostering a workplace culture built on #inclusion and #diversity.

Throughout the week, we've planned a series of meaningful activities designed to celebrate the #LGBTQIA+ community. We believe that fostering an environment where every individual feels valued and empowered is crucial for our collective success.

Our dedication to creating a safe and equitable space extends beyond this week, reflecting our ongoing commitment to a more inclusive future for all.

#WeSpeakYourLanguage
#PrideMonth #Pride2025 #UnitedByLove
#OneWithDiversity #PrideMonth2025
Open Access BPO 15 days ago
Open Access BPO is kicking off our Pride Week, a dedicated series of events celebrating #PrideMonth. This initiative underscores our commitment to fostering a workplace culture built on #inclusion and #diversity.

Throughout the week, we've planned a series of meaningful activities designed to celebrate the #LGBTQIA+ community. We believe that fostering an environment where every individual feels valued and empowered is crucial for our collective success.

Our dedication to creating a safe and equitable space extends beyond this week, reflecting our ongoing commitment to a more inclusive future for all.

#WeSpeakYourLanguage
#PrideMonth #Pride2025 #UnitedByLove
#OneWithDiversity #PrideMonth2025
Open Access BPO 16 days ago
Open Access BPO conducted Plant It Forward, a two-part tree-planting initiative, held in Laguna and Davao in May and June 2025.

Volunteers from both activities planted 300 Philippine indigenous trees, which were selected to help maintain the biodiversity in the area.

“This program is more than just planting trees; it’s about cultivating a culture of social responsibility within our organization and demonstrating our commitment to the communities where we operate,” said Joy Sebastian, Global VP at Open Access BPO.

This is only the start. Open Access BPO vows to continue investing in such environmental projects, affirming its core value of creating positive impact.

Read more about the green initiative here: https://buff.ly/HjTlHZC

#WeSpeakYourLanguage
#OABPOPlantItForward
#OABPOcares #IdeaHubOABPO