Faith Ocampo, Author at Open Access BPO

5 Benefits of workforce management tools for call centers

Workforce management solutions help call centers manage their human resources more effectively, allowing them to cut costs and perform better. These days, most contact centers employ a large number of...

By Faith Ocampo

November 2, 2016

Call Center Industry Global Outsourcing

7 Call Center Nightmares Brands Need to Prepare For

Having an outsourcing partner lightens the load for brands, but it doesn’t make them completely safe from these call center nightmares. Call centers play a vital role in delivering exceptional...

By Faith Ocampo

October 29, 2016

Culture

Open Access BPO sends 3 employees to NYC marathon for a cause

In just a week’s time, Open Access BPO employees Jun Agulto, Clint Ortiz, and Leo Penas will be flying to New York for the world’s biggest marathon. To support Pennsylvania...

By Faith Ocampo

October 28, 2016

Top Story

Doing business in the Philippines now easier—World Bank 2017 report

The Philippines is back in the top 100 economies listed in World Bank’s 2017 Doing Business Report. Rebounding from its eight-step drop last year, the Philippines climbed four spots in...

By Faith Ocampo

October 27, 2016

Solutions

Tips and tricks for setting up shop in emerging markets

If your expansion in emerging markets isn’t working out, the problem isn’t the location. It’s your strategy. Investors all over the world have been pouring money into new foreign markets....

By Faith Ocampo

October 25, 2016

Customer Experience Customer Support

Turning Call Center Transactions into Conversations: Enhancing Customer Experience and Building Meaningful Connections

Table Of Contents Challenges Associated with Call Center Transactions The Need for Transforming Transactional Calls into Conversations Key Differences Between Call Center Transactions and Conversational Interactions Enhancing Customer Experience through...

By Faith Ocampo

October 24, 2016

Customer Experience Customer Support

5 Ways you’re sabotaging your brand’s customer relations

People are opinionated when it comes to relationship red flags. The same goes for shortcomings in customer relations. As a business owner, you understand the importance of building strong customer...

By Faith Ocampo

October 22, 2016

Call Center Agents Employee Engagement

5 Things That Can Help Call Center Agents Be More Productive

For call centers, efficiency means finding the delicate balance between boosting agents’ productivity and making them happy. Boosting the organization’s performance without affecting agents’ physical and mental wellbeing will always...

By Faith Ocampo

October 21, 2016

Call Center Agents Customer Experience Email Support

How can you overcome the drawbacks of email support?

Every email you write is an opportunity to build lasting relationships with your customers. But just like any other communication channel, it also has some limitations. Email support is a...

By Faith Ocampo

October 20, 2016

Call Center Industry Global Outsourcing Solutions

Top 5 customer service languages every brand needs

The international business landscape is changing at a pace never before seen. McKinsey predicts that by 2025, almost half of the world’s biggest companies will be based in emerging markets,...

By Faith Ocampo

October 18, 2016

Author: Faith Ocampo

5 Benefits of workforce management tools for call centers

7 Call Center Nightmares Brands Need to Prepare For

Open Access BPO sends 3 employees to NYC marathon for a cause

Doing business in the Philippines now easier—World Bank 2017 report

Tips and tricks for setting up shop in emerging markets

Turning Call Center Transactions into Conversations: Enhancing Customer Experience and Building Meaningful Connections

5 Ways you’re sabotaging your brand’s customer relations

5 Things That Can Help Call Center Agents Be More Productive

How can you overcome the drawbacks of email support?

Top 5 customer service languages every brand needs