Faith Ocampo, Author at Open Access BPO

When customer support reps don't care about your goals

The sad truth is that many of your customer service reps don’t really care about your goals, but giving up on them is the last thing you’d want to do....

By Faith Ocampo

October 17, 2016

Top Story

3 Habits that pave the way to customer centricity

Customer centricity is more than just a business strategy. It’s a philosophy every brand must embrace to gain a unique competitive advantage. Every company wants to be Starbucks, or Zappos,...

By Faith Ocampo

October 14, 2016

Top Story

6 Employer branding best practices for call centers

If you’re having a hard time filling vacant positions within your organization, it may be time to refine and improve your employer brand. The term “employer brand” is a relatively...

By Faith Ocampo

October 13, 2016

Call Center Agents Customer Experience Customer Support Philippine Outsourcing

When Is It Okay to Replace Your Customer Service Provider? II

You don’t have to be guilty about transferring to a new outsourced customer service provider if it means keeping your customers happy and improving your performance. In the first half...

By Faith Ocampo

October 12, 2016

Solutions

4 Things multilingual call centers can do for tourism businesses

Tourism businesses interact with diverse customers, which is why a partnership with multilingual call centers is important for them. Multilingual call centers have become the reliable partner for tourism businesses...

By Faith Ocampo

October 11, 2016

Call Center Agents Culture Employee Engagement Performance Management

6 Reasons Why Call Centers Should Build Culturally Diverse Teams

Culturally diverse teams present a great advantage to call centers everywhere. Learn more about these benefits here. Cultural diversity plays a significant role in shaping the success of businesses. Call...

By Faith Ocampo

October 10, 2016

Solutions

10 Books about customer service you should read right now

Books are a great investment, especially for entrepreneurs who constantly need to stay abreast of the newest trends in business. Great books—especially those written by experts—can provide you a close...

By Faith Ocampo

October 7, 2016

Call Center Agents Call Center Industry Customer Experience Customer Support

Customer Service Tip: 5 Tactics for Saying ‘No’ with Compassion

As much as possible, every brand wants to give all their customers a great experience. However, there are times when you really have to say no to their requests. For...

By Faith Ocampo

October 6, 2016

Call Center Agents Call Center Industry Customer Experience Customer Support Global Outsourcing

When Is It Okay to Replace Your Customer Service Provider?

Although you must prize the connections you’ve built over the years, there comes a time when you have to free yourself from unproductive partnerships. Cutting ties with a customer service...

By Faith Ocampo

October 5, 2016

Top Story

8 Tips for conducting a foreign market research

Armed with the right information, you can maximize the opportunities a foreign market has to offer. In the fast-changing world of business, information is your most powerful weapon. It gives...

By Faith Ocampo

October 1, 2016

Author: Faith Ocampo

When customer support reps don't care about your goals

3 Habits that pave the way to customer centricity

6 Employer branding best practices for call centers

When Is It Okay to Replace Your Customer Service Provider? II

4 Things multilingual call centers can do for tourism businesses

6 Reasons Why Call Centers Should Build Culturally Diverse Teams

10 Books about customer service you should read right now

Customer Service Tip: 5 Tactics for Saying ‘No’ with Compassion

When Is It Okay to Replace Your Customer Service Provider?

8 Tips for conducting a foreign market research