OABPO Blog Team, Author at Open Access BPO

5 Ways to boost the effectiveness of your live chat support

In a fast-paced consumerist world where everyone expects quick and effective assistance when seeking customer support, businesses invest in call center support services and customer service channels that can promise...

By OABPO Blog Team

August 29, 2014

Solutions

5 Management-level mistakes that cause customer service failures

Why do some customer service outsourcing deals fail? What easily comes to mind are the shortcomings on the customer-facing units’ end and the leaders where they work directly under. The...

By OABPO Blog Team

August 28, 2014

Solutions

5 Mistakes that can ruin your sales presentation

Your sales skills will always be put to test when engaging with potential customers using sales pitch or presentation. In business-to-business telemarketing where face-to-face interaction is absent, convincing your prospects...

By OABPO Blog Team

August 28, 2014

Top Story

Why voice support still dominates the customer service trade

The Internet age and mobile revolution have made way for web-based tools to invade the customer service trade. Today, we can use email, live chat, and even social media to...

By OABPO Blog Team

August 27, 2014

Solutions

4 Ways to step up your sales and marketing strategy on Facebook

With more and more brands heading over to Facebook to create a platform for better engagement with customers, the site has evolved into becoming a perfect avenue for businesses to...

By OABPO Blog Team

August 27, 2014

Solutions Top Story

4 Tasks to accomplish before taking customer service to social media

In a generation where most customers are Internet-savvy and smartphone-clad, businesses take advantage of the power of social media to bring customer service closer to their brand supporters. With social...

By OABPO Blog Team

August 26, 2014

Solutions Top Story

No more clickbaits on Facebook! What do you need to know about it?

Facebook is definitely serious about polishing the platform for high quality social media marketing content and user-relevant information. Just last week, the social network announced its decision to end like-gating as...

By OABPO Blog Team

August 26, 2014

Top Story

3 Ingredients of trustworthy customer service

There are many factors that businesses claim to be the main ingredient behind their companies’ success. Producing quality products and delivering excellent customer support, for instance, are some of the...

By OABPO Blog Team

August 22, 2014

Customer Experience Customer Support

4 Things to Do After Collecting Customer Survey Results

Once you’ve finally gathered customer service feedback by integrating phone surveys in your call center support services or by asking customers to fill out forms, the next step is to...

By OABPO Blog Team

August 22, 2014

Customer self-service

4 Myths about self-service customer support debunked

The omni-channeling trend and the vast availability of web-based and mobile tools may make it seem that online customer service is widely embraced by businesses anywhere. Surprisingly, however, there are...

By OABPO Blog Team

August 20, 2014

Author: OABPO Blog Team

5 Ways to boost the effectiveness of your live chat support

5 Management-level mistakes that cause customer service failures

5 Mistakes that can ruin your sales presentation

Why voice support still dominates the customer service trade

4 Ways to step up your sales and marketing strategy on Facebook

4 Tasks to accomplish before taking customer service to social media

No more clickbaits on Facebook! What do you need to know about it?

3 Ingredients of trustworthy customer service

4 Things to Do After Collecting Customer Survey Results

4 Myths about self-service customer support debunked