Welcome to the digital marketing age, where technology and online platforms have transformed the way we reach and engage with customers. It’s crucial to leverage effective marketing techniques and the...
In order to promote products or services to existing and potential customers, a business has to invest time and effort in building winning marketing strategies. From social media marketing to...
Once technical support agents go to the production floor, their performance relies heavily on the quality of training given to them beforehand. Open Access BPO explains what training mistakes should...
Businesses today leverage on the ubiquity that the Internet, particularly social media, has given to everyone who uses it. With web-based tools in place, companies give the public convenient, ceaselessly...
Great customer experience is a result of a healthy work culture. It’s delivered mainly by your customer-facing employees who are able to serve consumers well through their purpose-driven performance. The...
One of the critical elements of customer service is product knowledge. So how can you ensure your team has it in the bag? A well-informed call center team is an...
If you run a business, you’re probably aware that the holidays start early in the trade, especially for people under customer service outsourcing. It’s only halfway through August, but it’s...
Continuous training and coaching are some of the essential quality assurance strategies you can use to make sure your customer support agents are doing their optimum best. Even when outsourcing...
Damage control means it’s already too late. Anticipating customer issues should be your brand’s primary customer experience strategy. Staying ahead of your competitors also means staying ahead of the problems...
Slow customer service is a business killer. How many times have this been emphasized to customer service representatives—whether in-house or outsourced to a call center in the Philippines—to make sure...
How do you measure an outsourcing partner’s true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.
#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.
This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.