OABPO Blog Team, Author at Open Access BPO

What it means to have consistent customer service

Customers enjoy doing business with brands that can meet their expectations. Their loyalty is usually based on how you can sustain a particular level of experience every time they interact...

By OABPO Blog Team

January 23, 2015

Top Story

3 False assumptions about social marketing and customer service

Social media has become an indispensable part of most brands’ digital marketing strategy. The immense help it brings to businesses in transitioning their marketing and customer service initiatives...

By OABPO Blog Team

January 22, 2015

Top Story

7 Tips for making multisourcing work for first-timers

Multisourcing is one of many business process outsourcing (BPO) trends that have been shaping the Philippine call center industry in the past few years. Although not an entirely new practice,...

By OABPO Blog Team

January 20, 2015

Philippine Outsourcing Solutions

Why customer service providers must embrace SMAC

Multi-channeled customer service is what most clients expect a call center in the Philippines to have before they could finalize their decision to outsource their business processes there. Given how...

By OABPO Blog Team

January 14, 2015

Call Center Industry Customer Experience

What Customer Experience Means to Different Generations

Philippine call centers deliver customer service according to industry benchmarks and best practices that apply to all types of consumers. This includes expert buyers, common users, power purchasers, and both...

By OABPO Blog Team

January 13, 2015

Top Story

5 Social media trends to base your digital marketing strategy on

Social media has long been integrated in the digital marketing strategy of many brands as early as the mid-nineties, but experts are only seeing social networking activities to dominate the...

By OABPO Blog Team

January 12, 2015

Solutions

Why nurturing leads gets better results than networking

Networking is a time-tested way of finding possible partners and clients who could help grow your business empire. Whether done on your own or through a provider of business process...

By OABPO Blog Team

January 8, 2015

Philippine Outsourcing

Cross-channel fraud: A bigger threat to call centers

Financial fraud is one of the threats that a Philippine call center should be prepared for if it s handling accounts under the banking and finance industry. And it s...

By OABPO Blog Team

January 7, 2015

Top Story

Speed and innovation: What customers expect in 2015

Customer service experts have been dubbing 2015 with many labels. For some, it’s a time for stepping up the game in terms of service speed, while others foresee it as...

By OABPO Blog Team

January 5, 2015

Top Story

3 of the most in demand BPO jobs in 2014

This year has been a fruitful one for both the global business process outsourcing (BPO) industry and for people who aspired to be a part of BPO in the Philippines....

By OABPO Blog Team

December 22, 2014

Author: OABPO Blog Team

What it means to have consistent customer service

3 False assumptions about social marketing and customer service

7 Tips for making multisourcing work for first-timers

Why customer service providers must embrace SMAC

What Customer Experience Means to Different Generations

5 Social media trends to base your digital marketing strategy on

Why nurturing leads gets better results than networking

Cross-channel fraud: A bigger threat to call centers

Speed and innovation: What customers expect in 2015

3 of the most in demand BPO jobs in 2014