Goal alignment is one of the many things that clients want to be sure of before outsourcing to a call center in the Philippines. They see to it that the visions of the outsourcing firm correspond with their business goals to guarantee the partnership’s success. This alignment, however, doesn’t stop at the managerial level.
Image moderation is not a process solely intended to keep your website free from unwanted posts submitted by your online following; you can also use this as part of your online marketing strategy. Various studies have proven the importance and effectiveness of images in driving market engagement, but simply inserting photos to make a pitch […]
“How competitive is your job?” Career resources site Salary Explorer asked this to its members to gauge the competitiveness level of work duties under various industries. With call center outsourcing jobs deemed by some as repetitive and requiring low skill set, it may come as a surprise that voice-based customer service positions are among the most […]
Businesses today recognize the power of social media in expanding their market reach. They use social networking sites and mobile apps to engage with their tech-savvy customers through the channel that the buying public prefers. Social media is indeed beneficial to your marketing endeavors, and it is even more powerful in another aspect of market […]
The business process outsourcing (BPO) industry is set to benefit from the incoming investments of Japanese companies. Along with Philippine call center firms offering multilingual voice services, businesses under the agriculture, mining, and manufacturing sectors will also flourish through Japanese investments, as seen by Philippine foreign relations officials.
One of the reasons that put off businesses from outsourcing to the Philippines or any other offshore location is that they doubt the offshoring service provider’s capacity to meet their expected output or quality level of services. They fear that the outsourcing firm’s goals may not be aligned with theirs, which might eventually cause the […]
The Philippines may thrive in the global multilingual call center and back office outsourcing industry today, but this reign may end if the country doesn’t up its game against emerging outsourcing destinations in Africa. Various business leaders and analysts remarked this in the first annual Noda Contact Center Forum after seeing investment potential in African […]
The voice-based technical support operations of an outsourcing firm have great advantages over home-based freelance work in terms of reliability, security, management, and costs. This is what we inferred in a comparison we made in a previous post between freelance call center agents and full time representatives under an outsourcing company. Despite being less manageable […]
Office spaces allotted for back office services and operation facilities of the call center sect in the Philippines will possibly double through the $5-billion investment Megaworld plans to put in the business process outsourcing (BPO) industry. In the next 10 years, the country’s leading real estate company will develop 10 township projects dedicated to BPO […]
Most online communities use content moderation as a way to ensure that comments and other pieces of user-generated content (UGC) comply with the set of posting guidelines and adhere to the website s overall theme or image. Content moderators are responsible for monitoring submissions with conscious judgment while an unmanned tool takes care of automatically […]