Youth group files measure for the benefit of business process outsourcing

OABPO Blog Team Published on July 11, 2013
business process outsourcing

The business process outsourcing (BPO) industry is filled with many young workers. Consequently, a youth group strives to make the industry a better place for them.

A big part of the BPO workforce is comprised of the youth sector. In fact, most call center agents who are willing to take graveyard shifts are in their early 20s. They are often fresh college graduates with little work experience. Yet this inexperience makes them the perfect employees for BPO firms as they are often treated as blank slates to be trained and molded to fit the company s standards. And so, young call center agents are the lifeline of the industry. Given the important role they play in the BPO industry, it only goes to follow that the state should protect their well-being as well.

Kabataan Partylist Representative Terry Ridon shares the same views as he filed the House Bill 1180, more commonly known as the BPO Workers Welfare and Protection Act of 2013. The house bill, first filed by Kabataan Partylist Representative Raymond Palatino during the 14th Congress, aims to improve working conditions and the environment in the BPO sector. This includes introducing several benefits for workers such as regularization after six months of training or being in probationary status, incurring medical benefits upon hiring, and standardizing restroom breaks, among others.

The budding Philippine outsourcing industry is expected to bring in $15 billion and employ at least a million workers by 2016. Last year, the industry was worth $13 billion with over 700,000 workers. Despite this growth however, the International Labor Organization (ILO) points out that 48% of BPO workers are insomniacs, while another 54% suffer from fatigue. These grave figures bolstered Ridon s stand that the Philippine BPO industry needs to revamp several of its existing practices.

This industry [BPO] grants apparent and immediate employment opportunities to many of our young people, says Ridon. It is only just that we ensure the rights and welfare of those who have chosen to rely on this sunshine industry .

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Open Access BPO 12 hours ago
๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข ๐—Ÿ๐—ฎ๐˜‚๐—ป๐—ฐ๐—ต๐—ฒ๐˜€ ๐—ฆ๐—›๐—œ๐—™๐—ง ๐—Ÿ๐—ถ๐—ณ๐—ฒ๐˜€๐˜๐˜†๐—น๐—ฒ ๐— ๐—ผ๐—ฑ๐—ถ๐—ณ๐—ถ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—ฃ๐—ฟ๐—ผ๐—ด๐—ฟ๐—ฎ๐—บ ๐—ณ๐—ผ๐—ฟ ๐—˜๐—บ๐—ฝ๐—น๐—ผ๐˜†๐—ฒ๐—ฒ๐˜€

Multilingual call center Open Access BPO announced the official launch of ๐—ฆ๐—›๐—œ๐—™๐—ง: ๐—”๐—ป ๐—ข๐—”๐—•๐—ฃ๐—ข ๐—Ÿ๐—ถ๐—ณ๐—ฒ๐˜€๐˜๐˜†๐—น๐—ฒ ๐— ๐—ผ๐—ฑ๐—ถ๐—ณ๐—ถ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—ฃ๐—ฟ๐—ผ๐—ด๐—ฟ๐—ฎ๐—บ, an initiative designed to foster sustainable health and well-being among its employees.

The program, whose acronym SHIFT stands for Sustainable Health and Integrated Fitness Transformation, aims to address the challenges of sedentary work lifestyles prevalent in the BPO industry by providing comprehensive support for health improvement.

The OABPO SHIFT Program will offer a holistic approach to employee wellness, encompassing structured physical fitness activities, wellness coaching, and a smart, sustainable nutrition guide.

This program highlights Open Access BPO's dedication to employee well-being, recognizing that healthy team members are key to both professional success and a great quality of life.

Employees are encouraged to check their official Open Access BPO email for detailed information on program enrollment and participation.

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Open Access BPO 4 days ago
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Throughout the week, we've planned a series of meaningful activities designed to celebrate the #LGBTQIA+ community. We believe that fostering an environment where every individual feels valued and empowered is crucial for our collective success.

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Open Access BPO 14 days ago
Open Access BPO is kicking off our Pride Week, a dedicated series of events celebrating #PrideMonth. This initiative underscores our commitment to fostering a workplace culture built on #inclusion and #diversity.

Throughout the week, we've planned a series of meaningful activities designed to celebrate the #LGBTQIA+ community. We believe that fostering an environment where every individual feels valued and empowered is crucial for our collective success.

Our dedication to creating a safe and equitable space extends beyond this week, reflecting our ongoing commitment to a more inclusive future for all.

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Open Access BPO conducted Plant It Forward, a two-part tree-planting initiative, held in Laguna and Davao in May and June 2025.

Volunteers from both activities planted 300 Philippine indigenous trees, which were selected to help maintain the biodiversity in the area.

โ€œThis program is more than just planting trees; itโ€™s about cultivating a culture of social responsibility within our organization and demonstrating our commitment to the communities where we operate,โ€ said Joy Sebastian, Global VP at Open Access BPO.

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