Category: Call Center Agents

Call Center Agents Employee Engagement Multilingual Call Center Services Philippine Outsourcing

Multilingual Call Centers Among the Highest-Paying Jobs for Fresh Grads

Filipino fresh graduates wishing to take home a fat paycheck on their first job need not look any further than the Philippines. At least that’s what Salary Explorer says. The...

By OABPO Blog Team

April 10, 2014

Call Center Agents Employee Engagement Performance Management Philippine Outsourcing

Can Gamification Help in Delivering Technical Support?

Level up your capabilities by incorporating some fun into your team’s work! Here’s how you can leverage gamification in technical support. Providing efficient and effective technical support to your customers...

By OABPO Blog Team

April 8, 2014

Call Center Agents Call Center Industry Philippine Outsourcing

Call center in the Philippines: Fresh grads’ ideal workplace?

Do people consider working in a call center in the Philippines right after they graduate from college? Call centers offer some of the most competitive salary ranges in the country,...

By OABPO Blog Team

March 24, 2014

Call Center Agents Philippine Outsourcing Solutions

Philippine Call Center Training to be Boosted by Five-Year Development Plan

The Technical Education and Skills Development Authority (TESDA) recently announced the roadmap for the National Technical Education and Skills Development Plan (NTESDP) 2023-2028 which will focus on digitalization and collaboration...

By OABPO Blog Team

March 17, 2014

Call Center Agents Call Center Industry Customer Support

Outsourcing to a call center: The Philippines or China?

The Philippines and China are two countries that come to mind when outsourcing to a call center. Here’s what each country has to offer. As a business owner looking to...

By OABPO Blog Team

January 27, 2014

Call Center Agents Call Center Industry Culture Employee Engagement Philippine Outsourcing

Why Call Centers in the Philippines Keep a Fun Work Environment

The global outsourcing industry has definitely put the Philippines on the international business map, providing customer support and back office services to various industries. The southeast Asian nation has been...

By Luis Anthony Oliveros

January 21, 2014

Call Center Agents

What commonly distracts staff in every call center in the Philippines?

There are common work distractions in every call center in the Philippines that could cost a business its customers and profits if left unfixed. Market research firm uSamp claimed this...

By OABPO Blog Team

January 20, 2014

Call Center Agents Philippine Outsourcing

Care or control: Which should your Philippine call center agents give?

Dealing with rude representatives is among the top five call center pet peeves that cause customers to leave a call and, in worse cases, your brand. Philippine call center agents...

By OABPO Blog Team

January 17, 2014

Call Center Agents Philippine Outsourcing

What do Philippine call center agents need to increase productivity?

Having a monotonous type of work can cause one to lose productivity, which is a common hindrance to cubicle dwellers including Philippine call center agents.

By OABPO Blog Team

January 10, 2014

Call Center Agents Employee Engagement

How Can Philippine Call Centers Motivate Agents After the Holidays?

The holiday season has always been an exciting and profitable time for Philippine call centers, especially because they handle varied clients across the globe. Along with its activities, however, is...

By OABPO Blog Team

January 7, 2014

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Open Access BPO 5 days ago

𝗠𝘂𝗹𝘁𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 𝗮𝗻𝗱 𝘀𝗲𝗰𝘂𝗿𝗲 𝗼𝘂𝘁𝘀𝗼𝘂𝗿𝗰𝗶𝗻𝗴 𝗱𝗲𝗳𝗶𝗻𝗲𝘀 𝘁𝗵𝗲 𝗲𝗱𝗴𝗲 𝗳𝗼𝗿 𝗴𝗹𝗼𝗯𝗮𝗹 𝗯𝗿𝗮𝗻𝗱𝘀.

International businesses thrive when customer trust, #DataSecurity, and language inclusivity are built into every interaction.

💡 Learn how secure #multilingual #outsourcing empowers global brands to expand confidently across borders: https://buff.ly/ZHo7Xbd

#OpenAccess
#BusinessGrowth #StrategicOutsourcing
#FutureOfWork #CX #GlobalBusiness

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Open Access BPO 19 days ago

How do you measure an outsourcing partner’s true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.

#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.

This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.

Read more about our team's volunteer experience here:
https://buff.ly/9vCE5C6

#OpenAccessCares #CSR
#CommunityImpact #givingback
#CommunityOutreach

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Open Access BPO 20 days ago

𝗦𝗰𝗮𝗹𝗶𝗻𝗴 𝘀𝗺𝗮𝗿𝘁𝗲𝗿 𝗶𝗻 𝟮𝟬𝟮𝟲 𝗺𝗲𝗮𝗻𝘀 𝘁𝗮𝗰𝗸𝗹𝗶𝗻𝗴 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲𝘀 𝗹𝗶𝗸𝗲 𝗿𝗼𝗴𝘂𝗲 𝗔𝗜, 𝗹𝗮𝗻𝗴𝘂𝗮𝗴𝗲 𝗯𝗮𝗿𝗿𝗶𝗲𝗿𝘀, 𝗮𝗻𝗱 𝗴𝗹𝗼𝗯𝗮𝗹 𝗰𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 𝗵𝗲𝗮𝗱‑𝗼𝗻.

#Outsourcing partners are now the bridge between innovation and resilience, helping businesses thrive in uncertain times.

💡 Discover how strategic outsourcing transforms these roadblocks into growth opportunities: https://buff.ly/LfisKAl

#OpenAccess
#BusinessGrowth #StrategicOutsourcing
#FutureOfWork #CX #GlobalBusiness

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Open Access BPO 21 days ago

#Startups grow fast, but scaling #CustomerExperience often lags behind.

#AI‑powered CX #outsourcing helps founders and teams keep pace by combining #automation for routine tasks with human expertise for complex interactions.

The result? Faster resolutions, leaner operations, and a support model that flexes with demand.

If you're building a business that's ready to scale smarter, this is worth a read!

👉 Discover how AI‑powered CX outsourcing helps startups grow without the usual growing pains: https://buff.ly/dGWZu9q

#OpenAccess

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Open Access BPO 51 days ago

𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗿𝗶𝗻𝗴𝘀 𝗛𝗼𝗽𝗲 𝘁𝗼 𝗖𝗵𝗶𝗹𝗱𝗿𝗲𝗻 𝗧𝗵𝗿𝗼𝘂𝗴𝗵 𝗢𝘂𝘁𝗿𝗲𝗮𝗰𝗵 𝘄𝗶𝘁𝗵 𝗙𝗼𝘂𝗻𝗱𝗮𝘁𝗶𝗼𝗻 𝗼𝗳 𝗕𝗮𝗹𝗮𝘆 𝗣𝗮𝘀𝗶𝗹𝘂𝗻𝗴𝗮𝗻 | https://buff.ly/jg8HvYF

Open Access recently partnered with the Foundation of Balay Pasilungan Inc. in #Davao for a community outreach initiative that brought together our employees to support children through donations and meaningful engagement.

On June 4, Team #OpenAccess Davao team donated milk and clothing and spent time with the children through games and interactive activities, creating moments of connection, encouragement, and joy.

We're grateful for the opportunity to work alongside organizations like the Foundation of Balay Pasilungan, whose dedication to supporting vulnerable children continues to make a lasting difference in the community.

𝘚𝘦𝘦 𝘩𝘰𝘸 𝘢 𝘴𝘪𝘮𝘱𝘭𝘦 𝘥𝘢𝘺 𝘰𝘧 𝘨𝘪𝘷𝘪𝘯𝘨 𝘣𝘦𝘤𝘢𝘮𝘦 𝘢 𝘮𝘦𝘢𝘯𝘪𝘯𝘨𝘧𝘶𝘭 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦 𝘧𝘰𝘳 𝘦𝘷𝘦𝘳𝘺𝘰𝘯𝘦 𝘪𝘯𝘷𝘰𝘭𝘷𝘦𝘥: https://www.openaccessbpo.com/blog/open-access-balay-pasilungan-outreach/

#OpenAccessCares #CSR
#CommunityImpact #givingback
#CommunityOutreach

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Open Access BPO 89 days ago

Inclusive corporate cultures aren't built by accident, they are cultivated through continuous dialogue.

We recently brought our global teams together (both onsite at our Makati headquarters and virtually across our Davao, Taipei, and Las Vegas offices) for a dedicated Pride Talk focused on championing allyship and open communication in the workplace.

Led by Psychologist Riyan Portuguez, 𝘽𝙚𝙮𝙤𝙣𝙙 𝙩𝙝𝙚 𝙍𝙖𝙞𝙣𝙗𝙤𝙬: 𝘾𝙧𝙚𝙖𝙩𝙞𝙣𝙜 𝙎𝙖𝙛𝙚 𝙎𝙥𝙖𝙘𝙚𝙨 𝙏𝙝𝙧𝙤𝙪𝙜𝙝 𝘼𝙡𝙡𝙮𝙨𝙝𝙞𝙥 focused on actionable frameworks to strengthen our culture of openness.

By engaging our cross-border teams in these crucial conversations, we improve workplace collaboration and ensure that every member of Team Open Access feels empowered to contribute authentically.

Cultivating an environment of safety and equality remains one of our highest priorities as a global organization.

#OpenAccess
#WovenInPride #OneWithDiversity
#OASpeaksWithPride #PrideAtWork

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