Category: Call Center Industry

Call Center Industry Global Outsourcing Infographic Omnichannel

[Infographic] An entrepreneur’s guide to successful investing in Taiwan

Taiwan’s doors are wide open for investors from all parts of the world. Its business-friendly policies, close ties with powerful industries such as China, and strategic location continue to capture...

By Faith Ocampo

October 14, 2015

Call Center Industry Culture

Should you jump onto the corporate social responsibility bandwagon?

Customers also have hopes for the world around them, which is why brands take on a corporate social responsibility. Corporate social responsibility (CSR) has become a prominent topic in the...

By Faith Ocampo

September 10, 2015

Call Center Industry Customer Experience Customer Support

7 Ways to Add Value to Your Customer Support Services

Your brand needs to continuously adapt its customer support services, and adding value to it is an important step to achieve your goal. Customer support has become a pivotal element...

By Faith Ocampo

August 27, 2015

Call Center Industry Philippine Outsourcing

Outsourcing contracts: A guide to starting your business deal

Outsourcing contracts protect both business owners and call centers from all unfavorable situations that may arise during a partnership. At the same time, it serves as the official document that...

By Faith Ocampo

August 18, 2015

Call Center Industry Multilingual Call Center Services

Why Multilingual Call Centers Should Go Beyond Language

In today’s competitive market, multilingual call centers open the avenue for better customer service. By outsourcing to them, businesses can focus on their core competencies while cultivating good customer relations....

By Faith Ocampo

July 28, 2015

Call Center Agents Call Center Industry Customer Experience Customer Support

Why Customer Service is Essentially Business Marketing

What comes to your mind when you hear the term “marketing?” Most entrepreneurs often think of business marketing in terms of video ads, digital content, and social media. Perhaps this...

By Faith Ocampo

July 24, 2015

Call Center Agents Call Center Industry

Optimizing your call center’s call quality monitoring process

Call quality monitoring is how outsourcing firms keep their output at an exceptional level. Here’s a look at how it is optimized. Quality monitoring is the backbone of a successful...

By Alistair Roque

June 8, 2015

Call Center Industry Customer Experience Multilingual Call Center Services

Do American customers need a second business language?

American customers are now exposed to various cultures, so do they need a second business language when interacting with brands? As international business and cultural diversity continue to intertwine, addressing...

By Julie Pearl

April 15, 2015

Call Center Agents Call Center Industry Culture Employee Engagement

First Step to Amazing Customer Service: Hire the Right People

Table Of Contents Hiring is the Best Place to Start How Good and Bad Hires Affect Your Reputation Defining the Right Fit Crafting a Targeted Job Description Strategic Recruitment Channels...

By OABPO Blog Team

January 28, 2015

Call Center Industry Customer Experience Customer Support

Overcoming the Common Causes of Customer Attrition: Key Insights and Effective Solutions

Table Of Contents The Impact of Customer Attrition on Business Success Types of Customer Attrition and Their Impact on Businesses Causes of Customer Attrition: What Makes Customers Leave? The Financial...

By Julie Pearl

January 21, 2015

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