Category: Customer Experience

How BPO Companies Should Support Employee Self-Care

Employee self-care is everyone’s personal responsibility. Ensuring it involves taking on activities that help maintain health and well-being, enabling them to prevent and manage illnesses caused by an unhealthy lifestyle. Between an employee’s tasks at work and at home, however, maintaining a balance and fully taking care of yourself can be challenging. This is why […]

Boost Customer Experience by Improving Data Security

A truly satisfying customer experience can build and cultivate trust among your consumers. One of the ways you can refine it is by ensuring the safety of your customers and their personal information as they engage and transact with your brand. Aside from implementing content moderation to monitor your website and social media pages from […]

4 Things call centers need to know about Contact Center AI

With artificial intelligence (AI) tech in development, Google is aiming to streamline the call center productivity. But before you start creating your call center’s plans around its integration, here are some things you need to know. During last week’s Cloud Next conference in San Francisco, Google announced that they’re developing an artificial intelligence (AI) solution […]

Using the Right Tone of Voice to Enhance Customer Service

Once, during a meeting, my colleagues got into a heated discussion, not because they were on opposing sides, but because they misconstrued the tone each other used. Emotions inevitably rose, and an argument explodedโ€”one that could’ve been avoided had both parties used friendlier tones. Customer service is often an incubator for these situations. As any […]

Why Shaping the Call Center Agent Experience Should Be Among Your Priorities

Improving the quality of work life your call center agents experience can help enhance the customer experience. How often do you ask your employees how they’re doing? Aside from the typical stress that call center agents face, how difficult is it for them to execute their tasks? Have you ever asked them how they feel […]

Make Your Call Center Agents’ Lives Easier

Your agents’ experience matters just as much as customers’ happiness. Every contact center’s goal is to deliver an effortless consumer experience. In an ideal world, that means brief (or none at all) on-hold times, quick calls, full issue resolution, and effective customer service reps. But if agents are struggling because of disorganized internal processes, then […]

5 Trends that will shape your brand’s customer support this 2018

This 2018, what should your customer support strategy look like? To keep customers happy and stay competitive, businesses should be able to embrace market innovations and new trends. That’s why every new year is always a good time to update the brand’s strategies and ensure that everything addresses your customers’ evolving needs. If you’re revamping […]

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#CustomerService metrics indicate the level of service your brand is capable of providing.
They can also reveal just how effective your strategies are, including your staffing, training, quality assurance, and service/people management.

They're more diagnostic than curative: https://buff.ly/42DcwtH

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Make dismal #CustomerService a thing of the past when you outsource your #CustomerSupport needs: OpenAccessBPO.com/get-started

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#CustomerExperience
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You can think of #ContentModeration as the police guarding your online presence, be it on your website or #SocialMedia pages.
๐—•๐˜‚๐˜ ๐˜„๐—ต๐—ฎ๐˜ ๐—ถ๐˜€ ๐—ถ๐˜ ๐—ฟ๐—ฒ๐—ฎ๐—น๐—น๐˜† ๐—น๐—ถ๐—ธ๐—ฒ ๐˜๐—ผ ๐—บ๐—ผ๐—ฑ๐—ฒ๐—ฟ๐—ฎ๐˜๐—ฒ ๐˜„๐—ฒ๐—ฏ ๐—ฐ๐—ผ๐—ป๐˜๐—ฒ๐—ป๐˜?

Find out by reading our blog: https://buff.ly/3ngOFjg

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Entrust your content moderation needs only to a trusted expert: https://buff.ly/40aOVin

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Having a branded #CustomerService strategy sets your business apart from others, helping grow your customers base and enhancing #CustomerExperience.
Here's how you can develop a branded customer service strategy: https://buff.ly/3JXTZkw

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Outsource #CustomerDelight without losing your #BrandIdentity: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #branding
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Open Access BPO4 days ago
๐—ฅ๐—ฒ๐—ฐ๐—ฟ๐˜‚๐—ถ๐˜๐—บ๐—ฒ๐—ป๐˜ ๐—ต๐—ฒ๐—ฎ๐˜ƒ๐—ถ๐—น๐˜† ๐—ฎ๐—ณ๐—ณ๐—ฒ๐—ฐ๐˜๐˜€ #๐—–๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ๐—˜๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ.
Hire the right #CustomerSupport specialists and you can ensure excellent #CSAT.
Neglect #recruitment, and you risk losing your customers' trust.

โ€ข ๐‡๐จ๐ฐ ๐Ž๐ฉ๐ž๐ง ๐€๐œ๐œ๐ž๐ฌ๐ฌ ๐๐๐Ž ๐‡๐ข๐ซ๐ž๐ฌ ๐’๐ญ๐ž๐ฅ๐ฅ๐š๐ซ ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐’๐ž๐ซ๐ฏ๐ข๐œ๐ž ๐‘๐ž๐ฉ๐ซ๐ž๐ฌ๐ž๐ง๐ญ๐š๐ญ๐ข๐ฏ๐ž๐ฌ
https://buff.ly/3ZbMj2y

โ€ข ๐Ÿ“ ๐‚๐ซ๐ž๐š๐ญ๐ข๐ฏ๐ž ๐‘๐ž๐œ๐ซ๐ฎ๐ข๐ญ๐ฆ๐ž๐ง๐ญ ๐’๐ญ๐ซ๐š๐ญ๐ž๐ ๐ข๐ž๐ฌ ๐ญ๐จ ๐…๐ข๐ง๐ ๐†๐ซ๐ž๐š๐ญ ๐‚๐š๐ฅ๐ฅ ๐‚๐ž๐ง๐ญ๐ž๐ซ ๐€๐ ๐ž๐ง๐ญ๐ฌ
https://buff.ly/3na1uvR

โ€ข ๐†๐ž๐ง ๐™: ๐“๐ก๐ž ๐๐ž๐ฐ ๐–๐จ๐ซ๐ค๐Ÿ๐จ๐ซ๐œ๐ž ๐€๐ฐ๐š๐ค๐ž๐ง๐ฌ ๐Ÿ๐จ๐ซ ๐๐๐Ž๐ฌ ๐š๐ง๐ ๐‚๐š๐ฅ๐ฅ ๐‚๐ž๐ง๐ญ๐ž๐ซ๐ฌ
https://buff.ly/3Z9Rq3j

โ€ข ๐‡๐จ๐ฐ ๐Ž๐ฉ๐ž๐ง ๐€๐œ๐œ๐ž๐ฌ๐ฌ ๐๐๐Ž ๐ˆ๐ฆ๐ฉ๐ฅ๐ž๐ฆ๐ž๐ง๐ญ๐ฌ ๐ˆ๐ญ๐ฌ ๐๐ซ๐จ๐ ๐ซ๐š๐ฆ๐ฌ
https://buff.ly/3Z6tWfm

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Let us build your #CustomerService team and give your customers an unforgetable CX today: OpenAccessBPO.com/get-started

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Open Access BPO4 days ago
๐—”๐—ฑ๐—ฑ๐—ถ๐—ป๐—ด ๐˜ƒ๐—ฎ๐—น๐˜‚๐—ฒ ๐˜๐—ผ ๐˜๐—ต๐—ฒ ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐—ฒ๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ ๐—บ๐—ฒ๐—ฎ๐—ป๐˜€ ๐—ด๐—ผ๐—ถ๐—ป๐—ด ๐˜๐—ต๐—ฒ ๐—ฒ๐˜…๐˜๐—ฟ๐—ฎ ๐—บ๐—ถ๐—น๐—ฒ ๐—ณ๐—ผ๐—ฟ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฐ๐—ผ๐—ป๐˜€๐˜‚๐—บ๐—ฒ๐—ฟ๐˜€.
And the first step in providing value-added #CustomerSupport is knowing what's important to them.

Here are 5 ways you can make #CustomerExperience services extra special for both old and new customers: https://buff.ly/3LDfBnG

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Outsource now to give your customer the best brand experience possible: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CX #CustomerService
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Open Access BPO4 days ago
To consumers, technical support agents play the role of digital first responders, saving the day when users encounter tricky technical problems on the device or software they're using.

Provide excellent #CustomerExperience and improve customer relationships by hiring #TechSupport Agents with these competencies: https://buff.ly/40nMUPJ

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Our stringent hiring & training practices ensure high quality #CustomerService for our customers: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #CallCenter #TechSupport
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