The business climate in any industry has always been unpredictable. Because of this, your ability to stay strong, bounce back, and adapt is critical. Outsourcing to Philippine Call Centers: Why...
The year 2025 presents a pivotal moment for customer experience (CX). Its future hinges on a delicate balance: leveraging technology to enhance efficiency while preserving the irreplaceable value of human...
Outsourcing customer experience (CX) has been a game-changer for businesses of all sizes, but it’s true, power lies in its ability to elevate customer trust and loyalty. With its potential...
As cyber threats continue to escalate and evolve, understanding the gravity of data security is crucial. Brands and call centers face unprecedented challenges, from intricate systems to the sophistication of...
Ecommerce fraud remains a looming concern for companies. As the digital marketplace expands, so does the sophistication of fraudulent activities. What can your brand business do? Ecommerce fraud poses a...
How Outsourcing Can Help Your Business Expand to International Markets Outsourcing can empower a business to explore new opportunities and areas for expansion. Open Access BPO explores how outsourcing multilingual...
Table Of Contents Summary Contact Center Compliance - Untangling Acronyms What is GPDR? GDPR for Contact Centers & Business Process Outsourcers The Future of Privacy for Contact Centers & Business...
The steady growth of on-demand Gig Economy over the past decade has ensured participation from millions of people worldwide–whether as freelancers or customers. Customer experience plays a big role in...
Open Access BPO provides competitive solutions for offshore redundancy. With redundancy, you benefit from seamless 24/7 contact center services for your business and your customers, unaffected by events that threaten...
Businesses commonly gravitate towards outsourced contact centers with relevant experience in specific industries and solutions. Rightly so. Of course, the list of what makes a business process outsourcing (BPO) firm...
Open Access BPO recently celebrated the 10th anniversary of its Davao site, marking 10 years of operational excellence and continued partnership with global brands.
From its early beginnings, our Davao site has grown into a strategic hub for English-language back office support, our team of experts delivering reliable and high-quality solutions for critical business functions.
This milestone reflects our commitment to building sustainable partnerships and supporting clients as they scale and adapt to evolving business needs.
#TeamOABPO Davao marked #CustomerServiceWeek with a full week of engaging and fun activities. The celebrations brought everyone together through friendly competitions, shared meals, and moments that recognized the people who deliver excellent support to our clients every day.
It was a meaningful way to show appreciation for the teams who help us build lasting partnerships and deliver dependable customer experiences.
We recently wrapped up another awesome #CSWeek filled with fun activities, laughter, and appreciation for our amazing #CustomerService teams!
From games and challenges to team bonding and well-deserved treats, the week was all about celebrating the people who make Open Access BPO shine every single day.
At the heart of everything we do is our people. Our success comes from their dedication, passion, and commitment to providing world-class service. That's why we're proud to be an employee-first company, where hard work is recognized, and everyone's contribution truly matters.
We had a blast celebrating our #CustomerServiceWeek champions, and we're already looking forward to making CS Week 2026 even bigger and better!
This year's theme, Mission: Possible, celebrates how #TeamOABPO turns every #CustomerExperience challenge into success through skill, dedication, and teamwork.
A special highlight was a client video thanking employees for their commitment and excellence. Throughout the week, team members across all sites will enjoy themed games and activities leading up to a grand finale recognizing top performers.
#CSWeek remains one of Open Access BPO's most anticipated traditions, celebrating teamwork, recognition, and fun at work.