Category: Global Outsourcing

Call Center Industry Customer Support Global Outsourcing Performance Management

4 Major Call Center Flops That Could Happen Over the Holidays

It’s the busiest time of the year for call centers. Brands better watch out for these holiday call center fails! The holiday season is a critical time for businesses, especially...

By Faith Ocampo

December 1, 2015

Global Outsourcing

Should B2B marketers appeal to logic or emotion?

B2C companies have already figured out a way to get their target customers on board with the whole buying journey. Most of them, in their TV advertisements, online content, influencer...

By Faith Ocampo

November 23, 2015

Customer Experience Customer Support Global Outsourcing Multilingual Call Center Services Solutions

8 Ways multilingual call centers empower global brands

Multilingual call centers support global brands throughout any challenge. Here are eight ways on how this empowerment is done. The digital age has opened up new avenues for businesses to...

By Faith Ocampo

October 19, 2015

Call Center Industry Global Outsourcing Infographic Omnichannel

[Infographic] An entrepreneur’s guide to successful investing in Taiwan

Taiwan’s doors are wide open for investors from all parts of the world. Its business-friendly policies, close ties with powerful industries such as China, and strategic location continue to capture...

By Faith Ocampo

October 14, 2015

Global Outsourcing Omnichannel Top Story

Acing e-commerce by bridging the digital gap

In today’s digital age, you’d expect businesses to be well-aware of their consumers’ e-commerce needs and are able to provide the level of service that matches a modern person’s standard...

By Julie Pearl

June 16, 2015

Case Studies Global Outsourcing Philippine Outsourcing

White paper: What does it take to captivate Chinese customers?

At the pace at which the Chinese economy is growing, businesses aiming to introduce themselves to China—and the rest of Asia—are compelled to keep up through ways that could go...

By Julie Pearl

March 26, 2015

Global Outsourcing Solutions

Brand Attributes Valued by Millennial and Gen Z Shoppers

Millennial and Gen Z shoppers dominate the market. Can you keep up and capture the brand loyalty from these generations? Both millennial and Gen Z shoppers have transformed consumer preferences....

By Julie Pearl

February 11, 2015

Call Center Industry Global Outsourcing

How Outsourcing Can Help With Your Product Launch

Outsourcing helps relieve the pressure from the nerve-wracking event that is the product launch. Learn more about the specifics here! Launching a new product is an exciting endeavor for any...

By OABPO Blog Team

December 5, 2014

Global Outsourcing Philippine Outsourcing

Survey: Voice is still king especially in Asia

The vast selection of online tools available to customers may make it seem that Philippine call centers and other forms of providing voice-based customer service are now a thing of...

By OABPO Blog Team

November 28, 2014

Call Center Industry Global Outsourcing Multilingual Call Center Services

What Second Language Should My Business Speak?

Choosing the languages that your customer support would be available in is like choosing which second language would be the most useful to learn. Some may make you seem intelligent...

By OABPO Blog Team

November 21, 2014

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Open Access BPO Yesterday

Inclusive corporate cultures aren't built by accident, they are cultivated through continuous dialogue.

We recently brought our global teams together (both onsite at our Makati headquarters and virtually across our Davao, Taipei, and Las Vegas offices) for a dedicated Pride Talk focused on championing allyship and open communication in the workplace.

Led by Psychologist Riyan Portuguez, 𝘽𝙚𝙮𝙤𝙣𝙙 𝙩𝙝𝙚 𝙍𝙖𝙞𝙣𝙗𝙤𝙬: 𝘾𝙧𝙚𝙖𝙩𝙞𝙣𝙜 𝙎𝙖𝙛𝙚 𝙎𝙥𝙖𝙘𝙚𝙨 𝙏𝙝𝙧𝙤𝙪𝙜𝙝 𝘼𝙡𝙡𝙮𝙨𝙝𝙞𝙥 focused on actionable frameworks to strengthen our culture of openness.

By engaging our cross-border teams in these crucial conversations, we improve workplace collaboration and ensure that every member of Team Open Access feels empowered to contribute authentically.

Cultivating an environment of safety and equality remains one of our highest priorities as a global organization.

#OpenAccess
#WovenInPride #OneWithDiversity
#OASpeaksWithPride #PrideAtWork

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Open Access BPO 3 days ago

Sharing a simple, but meaningful, #PrideMonth message from Open Access Vice President, Joy Sebastian as we continue the celebration with our wider community.

Pride is about belonging, respect, and creating a workplace where everyone feels seen, valued, and supported living their authentic truths. This week is a reminder that inclusion is something we build together, every day, through understanding, openness, and genuine connection.

At #OpenAccess, we stand with our #LGBTQ+ community and reaffirm our commitment to a culture where everyone can show up as their full selves at work and beyond.

Happy Pride!

#OpenAccess
#WovenInPride #OneWithDiversity
#OASpeaksWithPride #PrideAtWork

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Open Access BPO 15 days ago

Open Access BPO recently traded desk time for running shoes, turning Ayala Avenue in Makati City into a wellness zone for its team, families, and friends during the company's Fun Run 2026 on May 24.

Participants took on everything from a high-energy 10K run to a relaxed 1K stroll with their pets.

In an industry where burnout is an identified risk, events like this show what actual support for employee well-being looks like in practice.

Read the complete recap here to see how we champion employee wellness:
https://buff.ly/SOtZdIT

Instead of just talking about culture on paper, getting everyone out on the pavement builds the kind of genuine connection that keeps a team strong and motivated.

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Learn more about Open Access BPO by visiting our website: buff.ly/22CceV1

Connect with us online:
LinkedIn: https://buff.ly/dLCntA1
Instagram: https://buff.ly/xFlnImk

#OpenAccessBPO #LifeAtOpenAccessBPO
#WorkplaceCulture #CorporateWellness
#EmployeeEngagement

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Open Access BPO 91 days ago

Why do so many brands struggle to stay consistent with #CustomerExperience?

When things go wrong, a hollow response can drive customers away, but a sincere, well-timed apology can actually strengthen long-term loyalty.
Mistakes happen, but they don't have to define your brand.

Stop navigating the #CX minefield alone and start building an effortless experience for your audience.

Learn how to turn service setbacks into opportunities for trust and build a truly effortless customer journey.
Full insights on our blog: https://buff.ly/zgcbpTQ

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High-quality CX isn't just about preventing mistakes, it's about having a team that knows exactly how to handle them.

Open Access BPO helps global brands navigate complex customer journeys with a blend of empathy and efficiency. Our teams are trained to deliver seamless support that protects your reputation and drives long-term growth.

🚀 Partner with the CX experts: https://buff.ly/8Mr3PRA

#WeAreOABPO
#CallCenter #OutsourcingCallCenter #CXStrategy
#CustomerServiceCallCenter #CustomerSupport

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Open Access BPO 95 days ago

𝗘𝗳𝗳𝗼𝗿𝘁𝗹𝗲𝘀𝘀 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗶𝘀 𝗲𝘅𝗽𝗲𝗰𝘁𝗲𝗱.
So, turn every interaction into a wow moment for your customers!

Check out strategies for delivering seamless support that:
• Simplify every interaction
• Empower your support team
• Delight customers consistently

Learn more: https://buff.ly/R2gU16E

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Open Access BPO combines the expertise of our #CX professionals with AI-powered solutions to create consistent, effortless experiences that keep customers coming back.

Connect with us and explore how outsourced CX can support your brand: https://buff.ly/FSxf48P

#WeAreOABPO
#CXStrategy #EffortlessCX #CustomerExperience
#BusinessGrowth #CustomerSuccess

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Open Access BPO 109 days ago

#Fintech #CX must scale without losing the human touch.

As Q1 2026 draws to a close, fintech brands are facing a key challenge: 𝗗𝗲𝗹𝗶𝘃𝗲𝗿 𝗵𝗶𝗴𝗵𝗹𝘆 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗲𝗱 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝘄𝗵𝗶𝗹𝗲 𝘀𝗰𝗮𝗹𝗶𝗻𝗴 𝗳𝗮𝘀𝘁 𝗮𝗰𝗿𝗼𝘀𝘀 𝗺𝗮𝗿𝗸𝗲𝘁𝘀.

The brands that succeed are combining AI tools with multilingual CX teams and flexible support operations.
The result is faster responses, stronger trust, and #CustomerExperiences that still feel personal even at scale.

See how fintech brands can build scalable personalized CX in 2026: https://buff.ly/g7ioIHh

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Our multilingual teams and flexible #outsourcing solutions help fintech companies deliver personalized #CustomerSupport while managing rapid growth.

Connect with us to explore how outsourced CX can support your fintech expansion: https://buff.ly/aMNxt9U

#WeAreOABPO
#CustomerSupport #CSat
#OutsourcingCustomerService #CX
#CallCenterOutsourcing

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