Should B2B marketers appeal to logic or emotion?

Should B2B marketers appeal to logic or emotion?

Faith Ocampo Published on November 23, 2015Last updated on November 11, 2021

B2C companies have already figured out a way to get their target customers on board with the whole buying journey.

Most of them, in their TV advertisements, online content, influencer campaigns, and other forms of marketing outreach, combine facts with emotion to sell their products and services. They typically start with creating hype around the product and showing customers why they’re the go-to brand.

Will this work in B2B marketing?

It would seem that B2B marketers are warier of the messages they send to their target audience. After all, their clients are also entrepreneurs and leaders, who are exceedingly familiar with different marketing strategies and tactics. Confronted by clients’ discerning gaze, the B2B marketer is careful not to use techniques that may be deemed manipulative or, even worse, untruthful.

Because clients are seen as more rational than emotional, the B2B marketer’s tendency is to default to fact-driven marketing. But what if this strategy is doing more harm than good?

We’re still marketing to humans, aren’t we?

B2B executive hands holding pen

Perhaps we’d all agree that no human is purely rational or emotional. There’s no such thing as an emotion-logic dichotomy.

The beauty of the human brain (which, in the view of marketers, makes everything more complicated) is that it allows us to make decisions using a combination of what our intuitive and rational mind is telling us. Sure, we do have a left (the logical side) and a right (the intuitive side) brain, but they constantly communicate with one another.

According to Gerald Zaltman of Harvard Business School, 95% of purchase decisions take place unconsciously, but the conscious mind works to justify these decisions. Intuition allows consumers to simplify complex decisions, and purchases are no exception.

Now, if our minds work this way and emotional appeal seems to matter more than logic in achieving business goals, can B2B marketers totally abandon logic-based marketing strategies?

Logic for simple sales, emotion for bigger ones

Not surprisingly, the answer is no. And this is especially important in B2B marketing. Logic is an important component of decision-making for business professionals, and infusing this with appeals to the subconscious mind is an effective strategy.

  1. Tell engaging stories

    B2B business decision storytelling depiction typewriter
    Stories are both captivating and informative, and that’s what makes them an effective marketing tool for B2B companies. There’s something refreshing about using real-life stories and experiences to illustrate or prove a point without the horror of information overload, which usually comes with highly objective business proposals.

  2. Support narratives with concrete proof

    B2B executives in a meeting
    You’re right in thinking that the logical entrepreneur wants to know whether you can back up what you say with actions. This is where fact-based marketing comes in. You can use figures and graphical illustrations such as charts and tables or testimonials from other clients.

  3. Demonstrate consistency

    B2B executives clone
    Once you get the client’s approval, everything else is up to you. Marketing is a continuous process, and you shouldn’t stop just because you feel complacent. The key in building long-term partnerships with other businesses is consistent productivity and performance, so both of you can create your own story—one that will help you establish a legacy.

Now that you can make smart choices for your B2B marketing, elevate your strategy with outsourced business solutions from Open Access BPO. We have customer experience, content moderation and management, and back office solutions you can easily scale up or down depending on your business needs. Get in touch today to get started!

Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.

0 responses to “Should B2B marketers appeal to logic or emotion?”

  1. Rudy says:

    Thanks for sharing your thoughts on B2B marketing.
    Regards

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO15 hours ago
#CustomerService metrics indicate the level of service your brand is capable of providing.
They can also reveal just how effective your strategies are, including your
• staffing
• training
• quality assurance, and
• service/people management.

Metrics are more diagnostic than curative: https://buff.ly/3RiolyQ

----------
Make dismal #CustomerService a thing of the past when you outsource your #CustomerSupport needs: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CallCenterOutsourcing #CallCenters
#CustomerExperience
Open Access BPO
Open Access BPO2 days ago
Customers appreciate brands with #eCommerce websites that have #LiveChatSupport because of its convenience, speed, and humanized interaction.
You need to optimize these 4 features to make your #ChatSupport exceptional: https://buff.ly/3fhVflL

----------
Upgrade #CustomerExperience with our 24/7 multichannel #CustomerSupport solutions: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService #eCommerce
Open Access BPO
Open Access BPO6 days ago
#Repost | Team Allied Services and You:
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 is once again supporting #RyansRun during the TCS New York City Marathon this November.

Ryan's Run is a nonprofit organization and NYC Marathon Charity Partner. This #sponsorship supports #charity healthcare system Allied Services and their goal to improve the lives of people with disabilities, life-changing injuries, and chronic illnesses.

Photo shows Open Access BPO CEO Ben Davidowitz presenting the multilingual #CallCenter's donation to Allied Services' Jim Brogna and Steve Davidowitz.

----------
Open Access BPO is a multilingual call center with locations in both the Philippines and the United States. The company’s Chief Operating Officer, Ben Davidowitz, grew up in Kingston, PA. His brother, Steve, has been part of the charity campaign since its inception in 2010, and will be running the TCS New York City Marathon once again this year as part of Team Allied Services and You. He will be joined by an Open Access BPO employee.

Thank you @openaccessbpo

#openaccessbpo #teamalliedservicesandyou #pinoyrunner
#tcsnycmarathon #partnership #support #WeSpeakYourLanguage
#NYCMarathon2022
Open Access BPO
Open Access BPO1 week ago
Open Access BPO, in partnership with the Philippine Red Cross, is holding a #BloodDonation drive on September 28.

Employees who haven't signed up as #BloodDonors may do so by filling out this form: https://buff.ly/3dvNyI6

𝗦𝗮𝘃𝗲 𝗮 𝗟𝗶𝗳𝗲 𝗕𝗹𝗼𝗼𝗱 𝗗𝗿𝗶𝘃𝗲 𝟮𝟬𝟮𝟮
September 28 | 10:00 AM - 3:00 PM PST
Open Access BPO Makati, Glorietta 2 site lobby

#WeSpeakYourLanguage
#DonateBlood
Open Access BPO
Open Access BPO1 week ago
#Gamification works to create healthy competition and camaraderie among your #CallCenter agents while ensuring productivity and high quality support for your customers.

But it only works if done right. Here are several tips you can use to gamify your contact center: https://buff.ly/3dvR6Kt

----------
Ensure high quality support for your customers: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 week ago
Having a branded #CustomerService strategy sets your business apart from others, helping grow your customers base and enhancing #CustomerExperience.
Here's how you can develop a branded customer service strategy: https://buff.ly/3Smzv6A

----------
Outsource #CustomerDelight without losing your #BrandIdentity: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #branding
Open Access BPO