How Outsourcing Can Help With Your Product Launch

OABPO Blog Team Published on December 5, 2014 Last updated on October 31, 2023

Outsourcing helps relieve the pressure from the nerve-wracking event that is the product launch. Learn more about the specifics here!

Launching a new product is an exciting endeavor for any business. It represents an opportunity to introduce your innovation to the market, attract customers, and drive growth. However, the process of launching a product can be complex and demanding, requiring a myriad of tasks and expertise. This is where outsourcing comes into play.

Interested in learning how outsourcing product launch services can help your brand stand out better than expected? Let’s dive into how your outsourcing partner can be with you before, during, and after your product launch.

Before Product Launch

First, let’s look at how outsourcing can be a valuable strategy to support and enhance your product launch.

  1. Market Research and Planning

    Before embarking on a product launch, it is essential to have a solid understanding of your target market, customer needs, and competitive landscape. This is where outsourcing market research can be instrumental.

    Let’s have a look at the different benefits that outsourcing market research can contribute to your product launch strategy:

    • Objective Analysis: External researchers offer an unbiased perspective, providing objective insights into your market, competitors, and target audience. This objectivity is crucial for making informed decisions.
    • Global Reach: If your market extends beyond your local area, outsourcing market research can provide access to international data and trends, allowing for a broader understanding of your market.
    • Risk Mitigation: Through thorough research, you can identify potential market risks and challenges early on, enabling your product launch team to develop strategies to mitigate these risks.
    • Competitive Advantage: Informed decision-making based on outsourced market research can provide your product launch with a competitive edge, helping your product stand out in the market.
  2. Website and E-commerce Development

    Outsourcing website and e-commerce development ensures that your online presence is professional, user-friendly, and optimized for conversions.

    Agencies with web development expertise can design and build a visually appealing website with these features and functionalities:

    • Professional Online Presence: When you outsource website and e-commerce development for your product launch, it ensures that your online presence is nothing short of professional.
    • User-Friendly Design: Experienced agencies in product launch services specialize in designing user-friendly websites. Your site’s navigation will be intuitive, encouraging visitors to explore and engage with your products.
    • Conversion Optimization: With expertise in e-commerce, developers can optimize your website for conversions, a vital aspect of your product launch strategy. This means more visitors are likely to become paying customers.
    • Secure E-commerce Functionality: Security is important for e-commerce. When you outsource product launch-related development, you can be confident that robust security measures will be implemented, protecting both your business and customer data.
  3. Quality Assurance and Testing

    Outsourcing product launch services like quality assurance (QA) and testing ensures your product meets the highest quality standards and functions flawlessly. Product launch services in quality assurance can be a game-changer. Here are the essential tests to consider:

    • Functional Testing: This type of testing ensures that all the product’s functions work as intended. It’s a fundamental aspect of your product launch strategy to guarantee a well-performing product.
    • Performance Testing: Outsourcing quality assurance services often include performance testing to evaluate how your product performs under different conditions, crucial for optimizing user experience.
    • Compatibility Testing: Your product needs to work seamlessly on various devices and platforms. Outsourced QA agencies can conduct compatibility tests to ensure your product is accessible to a broad audience.
    • User Acceptance Testing: This test assesses the product from the user’s perspective, helping identify any usability issues. This also ensures that your product aligns with the expectations of your target audience, an integral component of your product launch team’s responsibilities.
    • Regression Testing: QA agencies also perform regression testing to verify that new updates or changes haven’t introduced new issues or affected existing functionality, a key part of your product launch services.
  4. Marketing and Branding

    When it comes to your product launch, the role of marketing and branding is paramount. Outsourcing product launch activities in these areas can significantly impact your success. Product launch services related to marketing strategy, branding, and digital marketing are essential components of a well-rounded approach. Here’s what to consider:

    • Marketing Strategy Development: Outsourcing marketing strategy development provides fresh perspectives and valuable insights into how to effectively position your product in the market, aligning with your product launch strategy.
    • Branding and Design Principles: Outsourcing branding and design contributes to a strong brand identity and visual appeal, a vital part of your product launch team’s efforts.
    • Captivating Brand Stories: Creative agencies specialize in developing captivating brand stories, logos, packaging, and marketing collateral. They ensure consistency and alignment with your product launch services.
    • Digital Marketing: Outsourcing activities like social media marketing, SEO, and online advertising helps you reach a broader audience, driving website traffic and generating leads.
  5. Sales and Distribution

    Efficient sales and distribution are fundamental to the success of your product launch. Outsourcing these crucial tasks can provide you with established networks, expertise, and resources, all of which are essential for a seamless market entry. Here are some benefits to keep in mind:

    • Leveraging Established Networks: Collaborating with distribution partners and retailers enables access to wider distribution channels, helping you penetrate new markets efficiently in line with your product launch strategy.
    • Focus on Relationship Building: Outsourcing sales and distribution tasks allows you to focus on building relationships with key partners, developing effective sales strategies, and closely monitoring market performance as a dedicated product launch team.
    • Efficient Inventory Management: Efficient inventory management is vital for a successful product launch. Outsourcing this function ensures accurate stock tracking, timely replenishment, and optimized supply chain processes.
    • Optimized Supply Chain: Outsourcing partners implement inventory management systems and handle logistics. This ensures that you maintain optimal stock levels, reducing the risk of stockouts or excess inventory, and aligning with your product launch services.
    • Customer Satisfaction: Efficient inventory management ensures that your product is readily available to meet customer demand. This minimizes the risk of missed sales opportunities, a crucial aspect of your product launch strategy.

During Product Launch

Getting some much-needed help from a reliable outsourcing firm can ease some pressure off your product launch and make the campaign go smoothly. Here’s a look at the services you can outsource during your product launch:

  1. Publicity and Influencer Marketing

    Outsourcing publicity and influencer marketing services can help create buzz around your product launch. Publicity agencies have the expertise to generate media coverage, secure interviews, and manage press releases. They can also identify and collaborate with relevant influencers to amplify your product’s reach and impact.

  2. Market Expansion and Localization

    If you plan to launch your product in new markets or target international audiences, outsourcing market expansion and localization services can be beneficial.

    Localization agencies can adapt your marketing materials, product packaging, and website content to cater to the specific language, cultural, and regulatory requirements of different regions. They can also conduct market research and provide insights into local consumer preferences and purchasing behaviors.

  3. Video Production and Multimedia Content

    Outsourcing video production and multimedia content creation can help you effectively communicate your product’s value proposition.

    Video production agencies can create engaging product videos, tutorials, or promotional content that captivate your target audience. They have the expertise to develop compelling scripts, shoot high-quality videos, and edit them into professional and attention-grabbing multimedia assets.

  4. Social Media Management and Community Engagement

    Outsourcing social media management and community engagement allows you to build a strong online presence and foster meaningful connections with your target audience.

    Social media management agencies can develop and execute social media strategies, create engaging content, schedule posts, and interact with followers. They can also monitor social media conversations, respond to customer inquiries, and manage online communities to build brand loyalty and advocacy.

  5. Event Marketing and Activation

    If your product launch involves experiential marketing or activations, outsourcing event marketing services can be beneficial.

    Event marketing agencies specialize in planning and executing impactful brand experiences, product demonstrations, or pop-up events. They can handle event logistics, venue selection, staffing, and promotion, ensuring a memorable and engaging experience for your target audience.

After Product Launch

Even in post-product launch operations, your business still needs to deliberate on services that will streamline your operations while enhancing your focus on your core competencies. Let’s take a look at what these services are:

  1. Post-Launch Analytics and Optimization

    After your product launch, outsourcing product launch functions such as analytics and optimization can help you measure the success of your launch and make data-driven improvements. Here are some tips to properly leverage this outsourced product launch strategy:

    • Set Clear Objectives: Define specific goals and key performance indicators (KPIs) for your product launch strategy and post-launch analytics and optimization efforts. Knowing what you want to achieve will guide your strategies.
    • Collect Comprehensive Data: Ensure that you gather a wide range of data, including customer behavior, website traffic, conversion rates, and sales figures, crucial for your product launch team to analyze.
    • Regularly Monitor Key Metrics: Don’t wait for annual or quarterly reports. Regularly track and monitor your key metrics to detect trends and issues in real-time. This enables timely adjustments in line with your product launch services.
    • Segment Your Data: Analyze data based on different segments such as customer demographics, geographic location, and purchase history. This allows for more targeted optimization efforts, aligning with your outsourcing product launch goals.
  2. Customer Support and After-Sales Service

    Outsourcing customer support functions, such as phone and email support, live chat, or technical assistance, can enhance the overall customer experience. Here are the key customer service functions that can be outsourced:

    • Phone and Email Support: Dedicated customer support teams are equipped to handle customer inquiries via phone and email, ensuring timely and efficient responses, crucial for your product launch team.
    • Live Chat: Outsourcing live chat support provides real-time assistance to customers, resolving issues promptly, and maintaining positive relationships.
    • Technical Support: Technical issues are a common customer concern. Outsourcing technical assistance ensures expert support for resolving these matters, providing customers with the assistance they need for your product launch services.
    • Warranty Management: After the purchase, customers often rely on warranties. Outsourcing warranty management ensures prompt and professional resolution of warranty-related issues, enhancing customer satisfaction and loyalty.
    • Product Repairs: When products require repair, outsourcing product repair services guarantees professional handling, reducing response times and reinforcing trust in your brand, a crucial aspect of your product launch strategy.
    • Returns Handling: Managing product returns can be complex. Outsourcing returns handling ensures efficient processing and customer support, all in the context of outsourcing product launch.
  3. Risk Mitigation and Flexibility

    When it comes to outsourcing product launch activities, risk mitigation and flexibility are invaluable components of a successful strategy. Launching a new product inherently involves uncertainties and challenges, and outsourcing can help you navigate these waters more effectively. Here’s what you need to know:

    • External Expertise: Working with external experts provides you with risk management strategies in alignment with your product launch strategy. They can identify potential risks, develop contingency plans, and guide you through potential pitfalls.
    • Scalability and Resource Flexibility: Outsourcing offers the flexibility to scale resources based on demand. As your product gains traction and sales increase, you can quickly ramp up production, marketing efforts, and customer support.
    • Cost Optimization: Conversely, during slower periods or when launching seasonal products, you can scale back resources to optimize costs. This adaptability allows you to allocate resources efficiently, ensuring you stay agile in a competitive market landscape.
  4. Cost Savings and Resource Optimization

    When considering outsourcing product launch functions, cost savings and resource optimization are key factors to keep in mind. Outsourcing allows you to achieve significant benefits in these areas, enhancing your product launch strategy. Here’s how it works:

    • Elimination of Hiring and Training Costs: Outsourcing specific tasks eliminates the need to hire and train additional in-house staff as a product launch team is already available to work with you.
    • No Infrastructure or Equipment Investments: Outsourcing eliminates the need to invest in infrastructure or purchase specialized equipment. You can access external expertise without incurring significant capital costs in line with your product launch services.
    • Global Talent Pool at Lower Costs: Outsourcing often provides access to a global talent pool at a lower cost than hiring full-time employees with the same expertise, a key component of your product launch strategy.
    • Overhead Cost Reduction: Leveraging the expertise of external professionals allows you to reduce overhead costs associated with maintaining an in-house team.
    • Resource Reallocation: Optimization is achieved by reallocating your internal resources to focus on core competencies and strategic initiatives, an integral aspect of your product launch team.
  5. PR Crisis Management

    In the event of a public relations (PR) crisis during your product launch, outsourcing crisis management services can help you navigate the situation effectively. PR crisis management agencies have experience in handling crises, managing communication, and protecting your brand reputation. Here’s what you need to know:

    • Crisis Handling Expertise: PR crisis management agencies possess experience in handling crises, a crucial aspect of your product launch team. They are well-versed in managing communication and minimizing potential damage to your brand’s reputation.
    • Crisis Response Strategies: These agencies develop crisis response strategies tailored to the specific situation, aligning with your product launch strategy. This proactive approach helps in managing the crisis effectively.
    • Media Training: Crisis management experts provide media training to prepare your team for interactions with the press and public. This ensures that your responses align with your overall product launch services.
    • Guidance Through Challenges: During challenging situations, PR crisis management agencies guide you through the crisis, providing valuable insights and strategies to mitigate damage and protect your brand’s reputation.

Key Takeaways

Outsourcing can be a powerful strategy to support and enhance your product launch. Leverage a third-party provider’s external expertise and resources so you can streamline operations, mitigate risks, and optimize costs.

From market research and planning to product development, marketing, sales, and customer support, outsourcing offers numerous benefits throughout the product launch process.

Even without a product launch, outsourcing functions such as market research, sales, and customer support remain crucial for keeping your business ahead of the competition. Open Access BPO should be able to help you with those things, especially when you find out that our services are powered by data-secure technologies and a diverse workforce.

If you want to build a better connection with your customers from your product launch and beyond, Open Access BPO is the right partner for you. Contact us today and tell us what your brand needs. We’re more than happy to help.

Launching a product can be an equally exciting and challenging period for your business. It s a crucial time when your company has to make sure that all departments coordinate with each other to make this big event work out smoothly.
With several items added to your to-do list and a relatively small staff, it s wise to think of ways to bring your A game despite the limited resources. Outsourcing to a call center in the Philippines can be part of your game plan in making your product launch a huge success.

Challenges of launching new products


When your business is about to launch your next big product, it is expected that your sales and customer service desks will receive a sudden increase in call volume. Your current team may not be able to manage this call volume surge, which can translate to long hold times, missed sales opportunities, and frustrated customers. Or worse, you may even have employees who will call in sick or go missing during this critical time.
You may choose to move people from other departments to help in assisting customers or conducting inventory, but this can consequently affect the operations of your departments. More importantly, the people you pull from other areas of your company may not be trained properly in executing the new tasks you impose upon them in their temporary designations.
As a result, your customer service and sales staff will require effective training to answer relevant customer inquiries. This time-consuming task may eat the management s time that is also needed in other essential areas of the product launch.
Some changes and updates may also be needed in your in-house call center technology to accommodate the upcoming surge of call volume. With the required attention in updating product codes and database information, however, your IT personnel may be too strained to take care of your call center technology.
Most importantly, with more customers possibly wanting to get in touch with you, extending the hours of your customer support desk or making it available during weekends may become a necessary step. You may see the need to increase staff not only during regular work hours, but also during additional shifts and working days as well.

Why call center outsourcing is your best option

With all of these potential problems in hand, your overall focus on the execution of your product launch can be compromised. Worse, your product launch can turn into a nightmare because of the ruined customer relationships.
Outsourcing to a call center can make your business ready for the challenges of launching a new product. Call centers have the capacity to gather enough agents who can perform certain tasks, with special consideration on busy shifts and days. Partnering with one lifts the burden of worrying about covering all shifts. This increased human resource can now enable your business to cater to customer needs round-the-clock.


The outsourced customer service representatives and telemarketing agents that your brand will be having during this period are trained to be efficient in what they do. They may need time to familiarize themselves with the new product details, but you no longer need to worry about having highly proficient workers who can assist customers or give convincing sales talk.
Having an outsourcing partner can ensure that all departments of your company can focus on their original tasks while preparing for the launch. The transferring of operations to a third-party provider can therefore mean greater business focus and efficiency during your awaited product launch.
At the end of the day, you want your customers to be satisfied with your new product line and the way you present it to them. Call center outsourcing can help you achieve this goal and secure a promising increase of your company s bottom line.

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