Is there a secret to customer engagement across social media?

Is there a secret to customer engagement across social media?

Faith Ocampo Published on July 14, 2015

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You’ve probably been wondering, “How come my content marketing strategy doesn’t work the way I want it to?” Indeed, marketing using online content is a difficult task. Brand professionals need to cut through the online noise and directly reach out to customers, engage them in conversations, and turn them into a loyal market base. It may sound simple, but it s the farthest thing from being so.

Customer engagement is at the heart of any marketing venture, and this is what entrepreneurs across the world are ultimately targeting. But it s also the most challenging goal, as customers are leveraging multiple social media platforms and a vast amount of digital information. A Pan Communication study in 2015 stated that the biggest hurdle to seamless customer communication is maintaining a two-way dialog between the target market and brand professionals.

To aid you in starting and sustaining dialogs with your customers, here are four tips that you need to take note of.

1. Timing is key.

 

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Scheduling every component of your content marketing strategy will help you formulate an organized plan while prioritizing your goal. From your objectives, to content cycles, down to time allocations for blogging and updating your social accounts, smart timing can help you reach your customers at their most convenient time. Dedicating a time for initiating conversations will also help you keep track of your engagement strategies.

2. Less is more.

 

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Communicating only what is essential to your customers should be your mantra. Remember that the spotlight should be on your target market and not on your brand. Consequentially, what matters to you may not be relevant to them. Every post, status update, and other media showing up on your website should reflect your customers interests. This strategy will encourage your customers to open their communication channels for your content.

3. Spend more time listening.

 

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If you want to establish a brand that’s trusted by the community, keep in mind that your customers are the main driving agency behind your business. Without them, your chances of moving forward and making it big are very low to null. Listening to what your customers are saying will help you identify business opportunities based on the market hype. Once you take advantage of such golden chances, your brand s customer engagement is guaranteed to increase.

4. Get involved in consumer communities.

 

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Customers talk about brands all the time. And if you re not aware of it yet, various online communities dedicated to discussing product reviews, business rumors, and other similar topics do exist. You can monitor these ongoing discussions and gather the best insights to help you improve upon your existing products and create new ones.

There’s no doubt about it: content marketing can take your business farther than you can imagine. But before it can do so, you need to put your customer on top of all your marketing strategies. This is the secret to increasing brand engagement and having happy customers that keep going back to your business.

Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.
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#Repost | Team Allied Services and You:
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Open Access BPO is a multilingual call center with locations in both the Philippines and the United States. The company’s Chief Operating Officer, Ben Davidowitz, grew up in Kingston, PA. His brother, Steve, has been part of the charity campaign since its inception in 2010, and will be running the TCS New York City Marathon once again this year as part of Team Allied Services and You. He will be joined by an Open Access BPO employee.

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