In business process outsourcing (BPO) firms like Open Access BPO, employees are the main asset while technologies only serve as supporting resources. Will robotic automation reverse this hierarchy any time...
CEM, or customer experience management, is defined as the process of collecting and analyzing consumer-brand interactions so that companies can improve their service according to each customer’s expectations.
“How competitive is your job?” Career resources site Salary Explorer asked this to its members to gauge the competitiveness level of work duties under various industries. With call center outsourcing jobs...
The business process outsourcing (BPO) industry is set to benefit from the incoming investments of Japanese companies. Along with Philippine call center firms offering multilingual voice services, businesses under the...
The Philippines may thrive in the global multilingual call center and back office outsourcing industry today, but this reign may end if the country doesn’t up its game against emerging...
Communication is among the four key areas to monitor in order to ensure a successful outsourcing deal with a call center in the Philippines. Supervising the three other areas—operating costs,...
Companies across different industries must implement data protection strategies to ensure their confidentiality and their clients’ intellectual properties, contracts, strategies, trade secrets, and personal information. And in this day and age of...
There’s no denying that the Philippines and India are the two top leaders in the global call center outsourcing sector. These two countries have always been juxtaposed in the business...
Outsourcing customer service presents a unique challenge: the impact of diverse accents in call centers. While cost-effective, this approach introduces a dynamic that can significantly influence customer satisfaction For some...
Budding entrepreneurs tackle great challenges in the form of various tasks. But will startup outsourcing save them? For small businesses, the decision to embrace startup outsourcing is a pivotal choice...
On September 26, in observance of Save Sierra Madre Day, #OpenAccess and Fostering Education & Environment for Development (FEED) held Plant It Forward 2026 at the UP Laguna-Quezon Land Grant in Siniloan, Laguna.
With more than 30 volunteers planting native saplings, the initiative supported local reforestation efforts and highlighted the importance of protecting the Sierra Madre and its forests.
Observed annually on September 26 under Presidential Proclamation No. 413, Save Sierra Madre Day calls attention to the importance of conserving this vital mountain range.
How do you measure an outsourcing partner’s true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.
#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.
This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.