Determining the geographic location of your business is usually the first step in putting up your company, and what comes after is the process of putting together the right facilities...
Trend predictions for 2014 suggest companies that are outsourcing call center and IT services to start upping their services by conducting those in channels other than the traditional ones. Here...
The main purpose of a German call center is to employ multilingual representatives who cater to the needs of your customers who speak Deutsch, Germany’s native language. If you lead...
Although natural disasters like typhoons and earthquakes usually destroy physical infrastructures, they can also inflict damage on intangible systems. That s why investors of BPO companies in the Philippines, especially...
Outsourced call centers hold within it a treasure chest of potential, with businesses leveraging the expertise of Philippine call centers to streamline operations and reduce costs. The Philippines has established...
The Manila headquarters of international outsourcing firms bore minimal damage from Super Typhoon Haiyan (Philippine name: Yolanda), keeping business process outsourcing (BPO) in the Philippines steadfast.
Though outsourcing to China has saved Apple a lot of money, it has also earned criticisms from both labor groups and statesmen. Now, the leading tech corporation is resorting to...
Successful outsourcing partnerships are hard to come by. This is why you should do whatever it takes to keep it long-term. In modern business, outsourcing plays a role in enhancing...
Keeping up with the latest business processes and tools is vital for companies of any size or industry. Offshoring companies, especially, need to keep a finger on the business process...
The growth of the Internet and massive mobile penetration are among the main drivers of global ecommerce adoption. The convenience brought by these factors presented a multitude of business opportunities,...
How do you measure an outsourcing partnerโs true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.
#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.
This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.
#AIโpowered CX #outsourcing helps founders and teams keep pace by combining #automation for routine tasks with human expertise for complex interactions.
The result? Faster resolutions, leaner operations, and a support model that flexes with demand.
If you're building a business that's ready to scale smarter, this is worth a read!
๐ Discover how AIโpowered CX outsourcing helps startups grow without the usual growing pains: https://buff.ly/dGWZu9q
Open Access recently partnered with the Foundation of Balay Pasilungan Inc. in #Davao for a community outreach initiative that brought together our employees to support children through donations and meaningful engagement.
On June 4, Team #OpenAccess Davao team donated milk and clothing and spent time with the children through games and interactive activities, creating moments of connection, encouragement, and joy.
We're grateful for the opportunity to work alongside organizations like the Foundation of Balay Pasilungan, whose dedication to supporting vulnerable children continues to make a lasting difference in the community.
Inclusive corporate cultures aren't built by accident, they are cultivated through continuous dialogue.
We recently brought our global teams together (both onsite at our Makati headquarters and virtually across our Davao, Taipei, and Las Vegas offices) for a dedicated Pride Talk focused on championing allyship and open communication in the workplace.
Led by Psychologist Riyan Portuguez, ๐ฝ๐๐ฎ๐ค๐ฃ๐ ๐ฉ๐๐ ๐๐๐๐ฃ๐๐ค๐ฌ: ๐พ๐ง๐๐๐ฉ๐๐ฃ๐ ๐๐๐๐ ๐๐ฅ๐๐๐๐จ ๐๐๐ง๐ค๐ช๐๐ ๐ผ๐ก๐ก๐ฎ๐จ๐๐๐ฅ focused on actionable frameworks to strengthen our culture of openness.
By engaging our cross-border teams in these crucial conversations, we improve workplace collaboration and ensure that every member of Team Open Access feels empowered to contribute authentically.
Cultivating an environment of safety and equality remains one of our highest priorities as a global organization.