It’s a common notion among call centers in the Philippines that blasting customers with special offers is a surefire way of making them stay loyal to a brand. A survey,...
In order to remain competitive, innovative, and efficient, many companies are outsourcing to Asia as a viable solution. Outsourcing offers numerous benefits, such as cost savings, access to specialized expertise,...
Call centers in the Philippines, particularly those in Ilocos and other provinces, promise to boost the employee count of the information technology and business process outsourcing sector (IT-BPO) sector of...
British Ambassador to the Philippines Asif Ahmad said in an Inquirer interview that he considers the Philippine business process outsourcing (BPO) industry as the United Kingdom’s “teammate” in handling government...
In January, submarine fiber optic cables were installed to improve the communication lines of small- to medium-sized businesses, particularly call centers in the Philippines’ central and southern regions.
Revenues generated by Philippine call center and IT outsourcing companies grew by 17% in 2013 through the aid of foreign investors looking to expand operations in the country. This was...
Last year, the Asia Pacific economy experienced a slow arrival of foreign outsourcing contracts for the call center sector, even in the Philippines and fellow outsourcing capitals where a large...
Call centers in the Philippines have been leading the country’s business process outsourcing (BPO) industry to achieve its growth driver status in and outside the country. Their performance at the...
Onshoring is a type of outsourcing deal between two companies that operate in the same country. Just like nearshoring, businesses that send out services to a local provider benefit from...
Content moderation is the practice of monitoring and filtering user-generated content submitted to your website. It works in many ways, with each of them depending on the type of content...
#CustomerExperience can be complex. Even great brands stumble in delivering consistent #CX.
The difference lies in how you respond.
Discover how a sincere, well-crafted apology can rebuild trust and turn challenges into opportunities: https://buff.ly/uKPl7DV
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Empathetic #CustomerService experts are invaluable in navigating these delicate situations.
Open Access BPO's #CustomerSupport teams are rigorously trained to go above and beyond, ensuring a seamless and positive experience for every customer.
Exceptional #CustomerService starts with the people behind every interaction.
In outsourced #CallCenter environments, sustained pressure and high expectations can lead to agent burnout, ultimately impacting customer outcomes and brand trust.
Understanding the signals early allows leaders to take proactive action. Explore the key signs your #CustomerExperience team may be experiencing burnout: https://buff.ly/3EdPl6f
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Open Access BPO's AI-powered processes ensure #EmployeeEngagement and development, supporting our agents to deliver exceptional service for your brand.
Get in touch with our team and learn how we can help your brand thrive: https://buff.ly/IYZcGuz
Thinking about taking your business global? #China's booming economy makes it a must-consider market for expansion.
But entering a new market comes with challenges. Partnering with a truly capable #outsourcing#CX company can help you navigate local consumer expectations, streamline operations, and solidify your expansion.
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Collaborate with an #outsourcing company in China, Taiwan, and the Philippines, where Chinese is spoken: https://buff.ly/8fdhANN
Start growing your business and expand your global footprint with our multilingual solutions: https://buff.ly/qFTuXYl
When agents leave, brands face constant hiring, long training cycles, and inconsistent service. All of these cau dents on customer trust and brand loyalty.
Outsourcing BPO support gives your team the bandwidth to focus on the full customer journey. Among many benefits, a strong #outsourcing partner can:
• Simplify every interaction
• Improve satisfaction
• Support business growth
• Provide 24/7 customer support
• Scale operations with ease
• Adapt quickly to evolving customer needs
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Your #CX strategy deserves a partner who can deliver seamless, scalable support.
Open Access BPO helps businesses like yours transform every interaction into loyalty and growth.