Category: Philippine Outsourcing

Culture Open Access BPO Philippine Outsourcing Philippine Outsourcing News

The Wallstreet Journal Highlights Open Access BPO’s Operational Resilience

Open Access BPO is leading the drive to maintain business as usual during the COVID-19 pandemic, with flexible, nimble deployment for large customer support and back office teams. The business...

By Luis Anthony Oliveros

May 6, 2020

Content Moderation Event Open Access BPO Philippine Outsourcing Solutions

Study affirms Open Access BPO as key player in global content moderation industry

LOS ANGELES, April 8, 2020 - Open Access BPO was recently named a top global content moderation solutions provider in a study published by market insights firm QY Research.

By Luis Anthony Oliveros

April 17, 2020

Open Access BPO Philippine Outsourcing

Open Access BPO Secures PCI DSS Certification

MAKATI CITY, Philippines, March 18, 2020 - Open Access BPO achieved Payment Card Industry Data Security Standard certification from the PCI Security Standards Council.

By Luis Anthony Oliveros

March 19, 2020

Customer Experience Customer Support Global Outsourcing Open Access BPO Philippine Outsourcing Solutions

Structuring a multichannel customer support program for a rising telecom

The road to a thriving global business is paved with challenges that can whittle down entrepreneurs’ motivation and test customer trust. And in an industry dominated by legacy brands, even...

By Luis Anthony Oliveros

November 15, 2019

Culture Customer Experience Employee Engagement Open Access BPO Philippine Outsourcing

How BPO Companies Should Support Employee Self-Care

Employee self-care is everyone’s personal responsibility. Ensuring it involves taking on activities that help maintain health and well-being, enabling them to prevent and manage illnesses caused by an unhealthy lifestyle....

By Wendy Pilar

July 24, 2019

Call Center Industry Global Outsourcing Philippine Outsourcing

The Philippines’ Technical Agility Ranks Highly in the Global Competitive Arena and How It Can Sustain Its Outsourcing Trajectory

Global strategic advisory firm Tholons has ranked the Philippines in the 15th place of the top globalization destinations in its latest report, the 2023 Global Business Innovation Sustainability (TBIS) Index....

By Luis Anthony Oliveros

November 20, 2018

Culture Philippine Outsourcing

2017 in review: Open Access BPO’s most notable milestones

As we’re nearly at the end of 2017, Open Access BPO looks back on some of its biggest milestones this year. It’s been another full year for Open Access BPO....

By Faith Ocampo

December 29, 2017

Customer Support Omnichannel Philippine Outsourcing

What parts of your startup should you outsource?

Running a new business would be less challenging if you have some much-needed expert help. Enter startup outsourcing. Starting a new business venture is an exhilarating and challenging endeavor. As...

By James Glenn Gomez

October 5, 2017

Global Outsourcing Performance Management Philippine Outsourcing

Should you end your partnership with your current outsourcing service provider?

Outsourcing your business process can be detrimental to your company—if you chose the wrong solutions provider. You decided to outsource your customer support service. You want a company that can...

By James Glenn Gomez

September 26, 2017

Customer Support Global Outsourcing Multilingual Call Center Services Philippine Outsourcing

Capture the Chinese Market by Targeting These Industries

Expanding into international markets is a strategic move to fuel growth and seize new opportunities. And when it comes to global expansion, few markets hold as much promise as China....

By Faith Ocampo

June 9, 2017

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