Category: Top Story

3 Areas of CRM being reshaped by social media
Social media has been serving as a positive catalyst that s shaping industries all over the world. Fusing it with various business functions like ecommerce, marketing, and customer support elevates...
Global CRM market: Healthy and growing
Gartner recently released the 2014 edition of its global market share study on customer relationship management software, which has generally positive insights about the CRM market.