Two giant US companies have recently established offices in the Philippines, giving back office outsourcing job opportunities to Filipino college graduates. Sun Star reports that insurance organization American International Group...
There are many reasons brands are outsourcing their customer service to countries such as the Philippines. One of these is to enhance the quality of their call center operations and...
Customer support is an integral service provided by companies and manufacturers to assist their consumers. In this age, it’s common for these businesses to opt for outsourced customer support solutions...
One of the most critical factors when outsourcing telemarketing is ensuring that the offshore provider’s goal for the campaign is consistent with yours. This starts from selecting the right provider...
Creating a captive center and outsourcing to a business process outsourcing (BPO) call center both offer cost reduction. But which one is a better choice? Generally, captive outsourcing has an...
A powerful earthquake struck Central Visayas last Tuesday, halting operations of business process outsourcing (BPO) firms in Cebu and Bohol for a few hours and temporarily affecting clients outsourcing to...
To establish themselves and thrive in a challenging industry, small businesses need to focus on their core offerings, and not spend too many resources on back office operations. This is...
The Philippine outsourcing industry is gearing up to penetrate the healthcare outsourcing market in the US, forecasted to be worth $54 billion by 2015, the Yahoo reported recently.
Technical support is one of the most popular services offered by business process outsourcing (BPO) companies today. But how do you know if your business is fit to outsource...
Good inbound customer service comes with expenses. In fact, in today’s competitive market, you need to go beyond industry standards and invest in transforming your customer service initiatives into something...
On September 26, in observance of Save Sierra Madre Day, #OpenAccess and Fostering Education & Environment for Development (FEED) held Plant It Forward 2026 at the UP Laguna-Quezon Land Grant in Siniloan, Laguna.
With more than 30 volunteers planting native saplings, the initiative supported local reforestation efforts and highlighted the importance of protecting the Sierra Madre and its forests.
Observed annually on September 26 under Presidential Proclamation No. 413, Save Sierra Madre Day calls attention to the importance of conserving this vital mountain range.
How do you measure an outsourcing partnerโs true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.
#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.
This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.