Is your business too big or too small to outsource tech support?

Is your business too big or too small to outsource tech support?

OABPO Blog Team Published on October 14, 2013
outsource-tech-support

Technical support is one of the most popular services offered by business process outsourcing (BPO) companies today. But how do you know if your business is fit to outsource tech support? What if your company is too small or too large to benefit from this business strategy?

The good news is that businesses, no matter what size, can definitely benefit from outsourcing technical aspects of customer support that may require a specialty workforce and a significant amount of resources.

Outsourcing for all businesses

In its early years, outsourcing was mainly adopted by large corporations to reduce operational costs. Some of the biggest brands outsourcing their processes to offshore service providers include Dell, HP, Cisco, and Linksys, among many others. The ongoing trend here is for companies to sign a multi-year deal with one provider that offers all the services that they need—from customer service and technical support to social media marketing and web development.

Like these big industry players, small and mid-sized businesses (SMBs) and enterprises can enjoy the same benefits of outsourcing. This includes the aforementioned cost savings, as well as the consistent production of high quality products, and increased efficiency in the delivery of services.

By outsourcing their tech support functions, these businesses can offload a bulk of their tasks to their outsourcing partners, enabling them to focus their time and resources on making the business successful.

When these small businesses outsource tech support, they are, in fact, ensuring that they’re getting high quality work from both their in-house and outsourced teams. This also enables them to give appropriate attention to their customer base, which is pivotal for growth.

In summary, tech support outsourcing is suitable for all business sizes - large brands, medium-sized companies with 100 or more employees, and even startups or small enterprises with an internal staff of 10 people. Outsourcing allows these businesses to be more competitive, and helps level out the playing field against large competitors.

Leave a Reply

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO10 hours ago
91% of customers use #email every day, which makes it a staple of every brand's #multichannel strategy. As promising as it may be, however, it also has its own limitations.

Find out what these constraints are and how you can deal with them: https://buff.ly/3tCqTNf

#WeSpeakYourLanguage #EmailSupport #CustomerService
Open Access BPO
Open Access BPO2 days ago
Moderating content is the best way to protect online reputation. Before tapping an expert, it's vital to understand your options and the advantages they provide to ensure maximum security and efficiency: https://buff.ly/2QgAXNm

Visit www.openaccessbpo.com for more information about our services.

#WeSpeakYourLanguage #Outsourcing #ContentModeration
Open Access BPO
Open Access BPO3 days ago
Setting the right performance metrics helps your #CustomerService team achieve business goals and scale as you grow. Partner with a qualified #BPO provider for seamless program management: https://buff.ly/3xfhcXl

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO6 days ago
Consumers turn to #SocialMedia and apps to learn and interact with brands. However, about 60% of online harassment happens on these channels.

Moderate content to keep your online spaces safe for users: https://buff.ly/3wYzqvS

#WeSpeakYourLanguage #ContentModeration
Open Access BPO
Open Access BPO7 days ago
Explore limitless business opportunities with #SmartOutsourcing.

Open Access BPO develops higher-value services that empower our clients to make a positive difference in the lives of their customers and communities: https://buff.ly/32jn4QO

Choose the Open Access Difference. Visit buff.ly/2Q7Ae0X to learn more.

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO7 days ago
The success of an #offshore program depends heavily on how team leaders guide their agents. Ensure your program's success by cultivating these skills in your #CustomerService team: https://buff.ly/3uNCXeH

#WeSpeakYourLanguage
Do NOT follow this link or you will be banned from the site!