Is your business too big or too small to outsource tech support?

OABPO Blog Team Published on October 14, 2013

 

outsource-tech-support

Technical support is one of the most popular services offered by business process outsourcing (BPO) companies today. But how do you know if your business is fit to outsource tech support? What if your company is too small or too large to benefit from this business strategy?

The good news is that businesses, no matter what size, can definitely benefit from outsourcing technical aspects of customer support that may require a specialty workforce and a significant amount of resources.

Outsourcing for all businesses

In its early years, outsourcing was mainly adopted by large corporations to reduce operational costs. Some of the biggest brands outsourcing their processes to offshore service providers include Dell, HP, Cisco, and Linksys, among many others. The ongoing trend here is for companies to sign a multi-year deal with one provider that offers all the services that they needโ€”from customer service and technical support to social media marketing and web development.

Like these big industry players, small and mid-sized businesses (SMBs) and enterprises can enjoy the same benefits of outsourcing. This includes the aforementioned cost savings, as well as the consistent production of high quality products, and increased efficiency in the delivery of services.

By outsourcing their tech support functions, these businesses can offload a bulk of their tasks to their outsourcing partners, enabling them to focus their time and resources on making the business successful.

When these small businesses outsource tech support, they are, in fact, ensuring that they’re getting high quality work from both their in-house and outsourced teams. This also enables them to give appropriate attention to their customer base, which is pivotal for growth.

In summary, tech support outsourcing is suitable for all business sizes - large brands, medium-sized companies with 100 or more employees, and even startups or small enterprises with an internal staff of 10 people. Outsourcing allows these businesses to be more competitive, and helps level out the playing field against large competitors.

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โ€Held on the newly launched scenic 7th-floor terrace of our Makati HQ, the session provided employees with a unique opportunity to unwind, de-stress, and connect with colleagues in a beautiful outdoor setting.

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Don't wait for your consumer base to grow or even wither before you update your #CustomerSupport strategy.

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๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข ๐—–๐—ผ๐—ป๐˜€๐—ผ๐—น๐—ถ๐—ฑ๐—ฎ๐˜๐—ฒ๐˜€ ๐— ๐—ฎ๐—ป๐—ถ๐—น๐—ฎ ๐—ฆ๐—ถ๐˜๐—ฒ๐˜€ ๐—œ๐—ป๐˜๐—ผ ๐—–๐—ฒ๐—ป๐˜๐—ฟ๐—ฎ๐—น ๐—›๐˜‚๐—ฏ ๐—ณ๐—ผ๐—ฟ ๐—ฆ๐—ฒ๐—ฎ๐—บ๐—น๐—ฒ๐˜€๐˜€ ๐—ข๐—ฝ๐—ฒ๐—ฟ๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐˜€ | https://buff.ly/4dRxqv0

Open Access BPO, a leading provider of outsourced business solutions, recently brought all its Manila operations under one roof. This consolidation into a central hub, in the Makati Business District, signifies a commitment to enhanced efficiency and service excellence.

By uniting their Manila workforce and expertise, the company aims to foster stronger collaboration and innovation, ultimately benefiting both their clients and employees. The state-of-the-art facilities boast modern technology and ergonomic workstations, creating an optimized environment for top-notch agent performance and seamless service delivery.

This consolidation marks a significant step forward for Open Access BPO, solidifying their position as a frontrunner in the #outsourcing industry.

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๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข ๐—ฐ๐—ผ๐—บ๐—ฝ๐—น๐—ฒ๐˜๐—ฒ๐—ฑ ๐—ถ๐˜๐˜€ ๐—ผ๐—ฝ๐˜€ ๐—ฐ๐—ฒ๐—ป๐˜๐—ฟ๐—ฎ๐—น๐—ถ๐˜‡๐—ฎ๐˜๐—ถ๐—ผ๐—ป, ๐—ฐ๐—ผ๐—ป๐˜€๐—ผ๐—น๐—ถ๐—ฑ๐—ฎ๐˜๐—ถ๐—ป๐—ด ๐—ถ๐˜๐˜€ ๐— ๐—ฎ๐—ป๐—ถ๐—น๐—ฎ ๐˜€๐—ถ๐˜๐—ฒ๐˜€ ๐—ถ๐—ป๐˜๐—ผ ๐—ฎ ๐—ฐ๐—ฒ๐—ป๐˜๐—ฟ๐—ฎ๐—น ๐—ต๐˜‚๐—ฏ ๐—ถ๐—ป ๐— ๐—ฎ๐—ธ๐—ฎ๐˜๐—ถ ๐—–๐—ถ๐˜๐˜† | https://buff.ly/3K37xur

The strategic move allows for enhanced communication, streamlined collaboration, and a more cohesive company culture.

The newly unified office space, located in Robinsons Summit Center, boasts a state-of-the-art operations floor designed to optimize agent performance and client service delivery.

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