Customer Service 101: How to please your customers

Customer Service 101: How to please your customers

OABPO Blog Team Published on June 28, 2013

Customer Service Support Aside from strong leadership, reliable methodologies, and loyal customers, companies need a steadfast clientele that will support them continuously. While these are attainable through time and practice, a dedicated client list is something most, if not all, businesses have less control over than they would like. Consequently, companies need a customer service provider that can deliver reliable and efficient solutions.
As the popular saying goes, Customer is King. A happy customer means more transactions in the future while an irate customer equates to lost business opportunities. Of course, there is an evident challenge: how do you please the majority of your customers if they have unique needs and desires?

This is where staunch customer service comes in. With customer-centric services customized to improve client satisfaction, a company s client list is bound to reach new heights. However, superior customer service is not as simple as having an employee oversee the phone lines. You need someone who can improve customer experience, and boost overall client satisfaction. Take note of the following:

Accessibility

Informing customers to send their inquiries, complaints, and suggestions through snail mail will not work if you want to retain their businesses. Customers respond positively if they can reach companies easily. You must provide assistance in all available mediums - from emails, chat support, and responses on social media sites, to answering phone calls and other forms of real time communication.

Availability

Apart from being accessible, you also need to be constantly available. It does not make sense if the customer has to stay on the line for an hour, only to talk to an agent for five minutes. Similarly, you should be available at all times as customers require immediate response.

Knowledgeable and Suitable Response Team

Customers would find it frustrating to call a hotline only to find out that the agent has no idea how to rectify the problem. What s more frustrating is if the agent is impolite and brash in dealing with agitated customers. Your staff must provide an accurate and prompt service without further aggravating a caller.
Customer service is the life of every company. If you cannot appease irate customers or convince new ones to bring their business to your company, then you will not thrive.

All these things may be too much if you don t have the resources to house full-time customer service staff. It may be the time to look for experts. Customer service is one of Open Access BPO s flagship programs. With Open Access, you can take advantage of competitive call center services without the corresponding overhead. Our highly trained and experienced Filipino call center agents can provide you with topnotch services while also delivering reliable service with little to no downtime. We offer services for Billing, Account Inquiries, and other non-voice and voice-related customer service.

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#CustomerService metrics indicate the level of service your brand is capable of providing.
They can also reveal just how effective your strategies are, including your
• staffing
• training
• quality assurance, and
• service/people management.

Metrics are more diagnostic than curative: https://buff.ly/3RiolyQ

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Customers appreciate brands with #eCommerce websites that have #LiveChatSupport because of its convenience, speed, and humanized interaction.
You need to optimize these 4 features to make your #ChatSupport exceptional: https://buff.ly/3fhVflL

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Upgrade #CustomerExperience with our 24/7 multichannel #CustomerSupport solutions: OpenAccessBPO.com/get-started

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#Repost | Team Allied Services and You:
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 is once again supporting #RyansRun during the TCS New York City Marathon this November.

Ryan's Run is a nonprofit organization and NYC Marathon Charity Partner. This #sponsorship supports #charity healthcare system Allied Services and their goal to improve the lives of people with disabilities, life-changing injuries, and chronic illnesses.

Photo shows Open Access BPO CEO Ben Davidowitz presenting the multilingual #CallCenter's donation to Allied Services' Jim Brogna and Steve Davidowitz.

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Open Access BPO is a multilingual call center with locations in both the Philippines and the United States. The company’s Chief Operating Officer, Ben Davidowitz, grew up in Kingston, PA. His brother, Steve, has been part of the charity campaign since its inception in 2010, and will be running the TCS New York City Marathon once again this year as part of Team Allied Services and You. He will be joined by an Open Access BPO employee.

Thank you @openaccessbpo

#openaccessbpo #teamalliedservicesandyou #pinoyrunner
#tcsnycmarathon #partnership #support #WeSpeakYourLanguage
#NYCMarathon2022
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Open Access BPO, in partnership with the Philippine Red Cross, is holding a #BloodDonation drive on September 28.

Employees who haven't signed up as #BloodDonors may do so by filling out this form: https://buff.ly/3dvNyI6

𝗦𝗮𝘃𝗲 𝗮 𝗟𝗶𝗳𝗲 𝗕𝗹𝗼𝗼𝗱 𝗗𝗿𝗶𝘃𝗲 𝟮𝟬𝟮𝟮
September 28 | 10:00 AM - 3:00 PM PST
Open Access BPO Makati, Glorietta 2 site lobby

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#Gamification works to create healthy competition and camaraderie among your #CallCenter agents while ensuring productivity and high quality support for your customers.

But it only works if done right. Here are several tips you can use to gamify your contact center: https://buff.ly/3dvR6Kt

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Ensure high quality support for your customers: OpenAccessBPO.com/get-started

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Having a branded #CustomerService strategy sets your business apart from others, helping grow your customers base and enhancing #CustomerExperience.
Here's how you can develop a branded customer service strategy: https://buff.ly/3Smzv6A

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Outsource #CustomerDelight without losing your #BrandIdentity: OpenAccessBPO.com/get-started

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