Gen Z: The New Workforce Awakens for BPOs and Call Centers

Audrey Reyes Published on May 10, 2022

Let’s start with a few fun facts: Tamagotchi was released in Japan 26 years ago, while “Baby…One More Time,” the song that catapulted Britney Spears into stardom, turns 23 this year.

Open Access BPO Gen Z employee answering call in call center

Meanwhile, Facebook, Gmail, Twitter, YouTube, the first iPhone, and the Android mobile operating system are also set to join the 20-something train within the next few years.

If these aren’t enough to clue you in, here’s a hard fact to make you feel your age: Gen Z is redeeming their adulthood card.

We may still think of them as kids cultivating their TikTok feeds, but the elders of this generation were born in the mid-2000s, which means most of them have already made their way into the workforce.

Here’s a quick look at the post-Millennial workers.

OABPO gen z team using smartphones mobile devices

Gen Z is a Generation of:

  • practical and realistic individuals who are keen on addressing mistakes of past generations, especially towards equality and individualism;
  • social media- and tech-savvy youths, who network differently in every social platform;
  • shorter attention spans, which strengthen the case for mobile-first design for communication, marketing, and sales; and
  • researchers who’d rather see for themselves if what companies say or what’s online is true or not, especially with the Internet at their disposal.

So, What About the Workforce?

proud Open Access BPO call center employee with arms crossed

The eldest members of the Gen Z tribe are already part of the workforce and are exploring a more diverse selection of industries for employment.

Younger members are well into the tail-end of their studies. We can expect these to stand out:

  • A preference for companies that support and exude equality and inclusivity in the workplace
  • An interest in independent work environments that enable them to work for themselves rather than give in to the pressures of society
  • Partiality to companies that, like them, uphold strong company values, promote corporate social responsibility, and are socially aware
  • A dynamic and adaptive brand that represents and promotes their values, interests, and individualities

Open Access BPO gen z employee seeking help from call center team leader

What Now, Then?

  1. Stop your antiquated hiring and training strategies and update them to put a fresh spin to pique the Gen Z’s interest.
  2. Open Access BPO gen z call center bpo employee
  3. Look for them at the right places (read: social networking platforms). A concise and interesting job ad catches their attention and encourages social engagement. They’re drawn to no-fuss content. Meaning, a low word count ad that encourages interaction will be a hit.
  4. Listen to what the Gen Z are saying to get a better idea of who they are, what their values are, and what they seek. This way, companies are armed and ready to entice them to join their workforce through the latest technology for incoming call center newbies, more social media and content moderation job openings, and the likes.

Times are changing, but there isn’t a reason to feel intimidated or turned off when younger generations hit the employment market . It’s just time’s subtle reminder that innovation is often never far off.

As a multilingual outsourcing service provider, Open Access BPO thrives on the diversity of different generations, cultures, ethnicities, and gender identities. These distinctions enable us to refine and elevate our service quality and operations to benefit our brand partners.

Our progressive recruitment and training standards ensure our partners the most qualified talents for their customer support, content moderation, back office, or knowledge process support programs.

Contact us today to learn more about Open Access BPO’s diversity and inclusion initiatives and to start building an outsourcing program with our multilingual business solutions.

 

Read More

Join us on facebook
Open Access BPO 12 hours ago
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗟𝗮𝘂𝗻𝗰𝗵𝗲𝘀 𝗦𝗛𝗜𝗙𝗧 𝗟𝗶𝗳𝗲𝘀𝘁𝘆𝗹𝗲 𝗠𝗼𝗱𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗣𝗿𝗼𝗴𝗿𝗮𝗺 𝗳𝗼𝗿 𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗲𝘀

Multilingual call center Open Access BPO announced the official launch of 𝗦𝗛𝗜𝗙𝗧: 𝗔𝗻 𝗢𝗔𝗕𝗣𝗢 𝗟𝗶𝗳𝗲𝘀𝘁𝘆𝗹𝗲 𝗠𝗼𝗱𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗣𝗿𝗼𝗴𝗿𝗮𝗺, an initiative designed to foster sustainable health and well-being among its employees.

The program, whose acronym SHIFT stands for Sustainable Health and Integrated Fitness Transformation, aims to address the challenges of sedentary work lifestyles prevalent in the BPO industry by providing comprehensive support for health improvement.

The OABPO SHIFT Program will offer a holistic approach to employee wellness, encompassing structured physical fitness activities, wellness coaching, and a smart, sustainable nutrition guide.

This program highlights Open Access BPO's dedication to employee well-being, recognizing that healthy team members are key to both professional success and a great quality of life.

Employees are encouraged to check their official Open Access BPO email for detailed information on program enrollment and participation.

#WeSpeakYourLanguage
#OneForHealth #oabpoSHIFT
#IdeaHubOABPO #EmployeeWellness
#WellbeingAtWork
Open Access BPO 4 days ago
Delivering outstanding #CustomerSupport on over #SocialMedia promptly is essential for enhancing #CustomerSatisfaction and improving the overall brand experience.

But how can your brand consistently deliver on this crucial front?

Improve your customer interactions and build stronger connections on social media by reading all about it on our blog: https://buff.ly/sdjJ2A3

——————————
Give your brand a CX boost on the social web!
Outsource to a #CustomerService expert today: https://buff.ly/aBetHaO

#WeSpeakYourLanguage
#CustomerService #CSat
#CustomerExperience #CX
Open Access BPO 14 days ago
The world is getting smaller, and your customers come from all corners of it!
Partnering with a culturally diverse #CallCenter team isn't just the right thing to do, it's a smart business move.

Learn about the key benefits in our blog:
https://buff.ly/360SqHP

----------
Want a high-value #CustomerExperience for your diverse audience?

Let our multicultural teams help your brand break into international markets without worries.

Contact us today: https://buff.ly/59i7YD6

#WeSpeakYourLanguage
#CX #diversity #inclusion
Open Access BPO 14 days ago
Open Access BPO is kicking off our Pride Week, a dedicated series of events celebrating #PrideMonth. This initiative underscores our commitment to fostering a workplace culture built on #inclusion and #diversity.

Throughout the week, we've planned a series of meaningful activities designed to celebrate the #LGBTQIA+ community. We believe that fostering an environment where every individual feels valued and empowered is crucial for our collective success.

Our dedication to creating a safe and equitable space extends beyond this week, reflecting our ongoing commitment to a more inclusive future for all.

#WeSpeakYourLanguage
#PrideMonth #Pride2025 #UnitedByLove
#OneWithDiversity #PrideMonth2025
Open Access BPO 14 days ago
Open Access BPO is kicking off our Pride Week, a dedicated series of events celebrating #PrideMonth. This initiative underscores our commitment to fostering a workplace culture built on #inclusion and #diversity.

Throughout the week, we've planned a series of meaningful activities designed to celebrate the #LGBTQIA+ community. We believe that fostering an environment where every individual feels valued and empowered is crucial for our collective success.

Our dedication to creating a safe and equitable space extends beyond this week, reflecting our ongoing commitment to a more inclusive future for all.

#WeSpeakYourLanguage
#PrideMonth #Pride2025 #UnitedByLove
#OneWithDiversity #PrideMonth2025
Open Access BPO 15 days ago
Open Access BPO conducted Plant It Forward, a two-part tree-planting initiative, held in Laguna and Davao in May and June 2025.

Volunteers from both activities planted 300 Philippine indigenous trees, which were selected to help maintain the biodiversity in the area.

“This program is more than just planting trees; it’s about cultivating a culture of social responsibility within our organization and demonstrating our commitment to the communities where we operate,” said Joy Sebastian, Global VP at Open Access BPO.

This is only the start. Open Access BPO vows to continue investing in such environmental projects, affirming its core value of creating positive impact.

Read more about the green initiative here: https://buff.ly/HjTlHZC

#WeSpeakYourLanguage
#OABPOPlantItForward
#OABPOcares #IdeaHubOABPO