How can call center technologies benefit political campaigns?

How can call center technologies benefit political campaigns?

OABPO Blog Team Published on July 15, 2014

diverse-political-team-using-call-center-technologies-during-camapaign--Open-Access-BPO

It seems that almost every type of business today avails call center outsourcing services not just to cut costs but also to streamline their operations. Industries that commonly outsource voice solutions are those that thrive on the satisfaction of their massive consumer base—companies under the retail, finance, and telecommunications trades.

Like these businesses, social and political organizations also need the approval of the masses and effective communication among colleagues and target audiences to attain a project’s success. And like every other organization today, those involved in politics have been relying on technology to reach voters or donors and coordinate their multiple offices.

How cloud-based call center technologies help election campaigns

diverse-political-team-using-call-center-technology-during-camapaign--Open-Access-BPO--

Call centers have contributed a lot to the success of numerous public campaigns around the world, particularly during election time when voters flood phone lines with inquiries about their registration. Hotlines have also proven to be indispensible in troubled areas where the public is encouraged to call and report anomalies and voting difficulties they witness or experience. Outbound calls, on the other hand, are used to disseminate “get out and vote” messages and reach voters for surveys.

Aside from these perceived main functions of call centers in the electoral process, voice service solutions can give other advantages. Cloud-based call center software, in particular, enables staffers and volunteers to mobilize their operations. Whether they are in the headquarters or on the road campaigning, they can make and receive calls from any location. These technologies can also perform typical call center tasks, such as call routing, call prioritizing, automated answering, and queuing, which are useful for busy parties with a multi-office setting.

But perhaps the bigger advantage that political bodies could get from automated communication is timely reporting. Real-time updates and reliable contact channels are key to a campaign’s success, and these are exactly what cloud-based call center tools can provide. Staff members could get real-time statistics and reporting from the contact center software, thus enabling them to organize their activities.

Will this create a new niche?

Big, important data are involved in election-related activities, so clients have accuracy and reliability in mind when choosing a call center program to aid their race. Developers are realizing this need, so voice-based polling and answering systems designed for short-term use have been surfacing in the market. There is indeed a need for election-suitable software and services, so contact center firms and developers should start tuning their solutions to the needs of this emerging niche.

Leave a Reply

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO4 hours ago
Measuring and improving on your customer effort score must be one of the main priorities of managers and #CustomerSupport providers. | https://buff.ly/39XPKG7

----------
Nip #CustomerChurn in the bud and ensure #BrandLoyalty with seamless 24/7 multilingual support: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 day ago
Build a #mobile #CustomerService strategy that works. You'll know your mobile strategy works if you've achieved these key features: https://buff.ly/3sDYLdS

----------
Contact us today For #multichannel #CustomerSupport that works: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO2 days ago
#CallCenters must understand their customers' unique communication styles so they can assist them more effectively. Here are 4 typical communication patterns among customers and some tips on how to handle them: https://buff.ly/39w7ybm

----------
Open Access BPO knows your customers. For proactive #CustomerSupport, contact us: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService
Open Access BPO
Open Access BPO2 days ago
#CallCenter leaders play a central role in helping campaigns grow. Team leaders especially are responsible for the progress and the quality of service that #CustomerSupport agents provide the brand's customers.

Here are the 5 biggest enemies of great leadership (and a few tips on how to be a good leader): https://buff.ly/3M5iMC0

Find great call center agents and team leaders to manage your brand's growth when you partner with Open Access BPO: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO3 days ago
Personalized solutions empower brands to provide high-quality support to their customers and their growing needs.
With the help of a capable #CallCenter, you can be sure these areas are being covered: https://buff.ly/3sCjnTS

----------
Build your hyper-customizable #CustomerSupport, #BackOffice, or knowledge-based support program with Open Access BPO: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport
Open Access BPO
Open Access BPO3 days ago
With multilingual support comes multiple business growth opportunities. The best way to get aboard the globalization train is to partner with a multilingual #CallCenter: https://buff.ly/3Mmfkms

----------
Open Access BPO's services support over 30 languages. Contact us today: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#MultilingualCallCenter
Open Access BPO