How can call center technologies benefit political campaigns?

How can call center technologies benefit political campaigns?

OABPO Blog Team Published on July 15, 2014

diverse-political-team-using-call-center-technologies-during-camapaign--Open-Access-BPO

It seems that almost every type of business today avails call center outsourcing services not just to cut costs but also to streamline their operations. Industries that commonly outsource voice solutions are those that thrive on the satisfaction of their massive consumer base—companies under the retail, finance, and telecommunications trades.

Like these businesses, social and political organizations also need the approval of the masses and effective communication among colleagues and target audiences to attain a project’s success. And like every other organization today, those involved in politics have been relying on technology to reach voters or donors and coordinate their multiple offices.

How cloud-based call center technologies help election campaigns

diverse-political-team-using-call-center-technology-during-camapaign--Open-Access-BPO--

Call centers have contributed a lot to the success of numerous public campaigns around the world, particularly during election time when voters flood phone lines with inquiries about their registration. Hotlines have also proven to be indispensible in troubled areas where the public is encouraged to call and report anomalies and voting difficulties they witness or experience. Outbound calls, on the other hand, are used to disseminate “get out and vote” messages and reach voters for surveys.

Aside from these perceived main functions of call centers in the electoral process, voice service solutions can give other advantages. Cloud-based call center software, in particular, enables staffers and volunteers to mobilize their operations. Whether they are in the headquarters or on the road campaigning, they can make and receive calls from any location. These technologies can also perform typical call center tasks, such as call routing, call prioritizing, automated answering, and queuing, which are useful for busy parties with a multi-office setting.

But perhaps the bigger advantage that political bodies could get from automated communication is timely reporting. Real-time updates and reliable contact channels are key to a campaign’s success, and these are exactly what cloud-based call center tools can provide. Staff members could get real-time statistics and reporting from the contact center software, thus enabling them to organize their activities.

Will this create a new niche?

Big, important data are involved in election-related activities, so clients have accuracy and reliability in mind when choosing a call center program to aid their race. Developers are realizing this need, so voice-based polling and answering systems designed for short-term use have been surfacing in the market. There is indeed a need for election-suitable software and services, so contact center firms and developers should start tuning their solutions to the needs of this emerging niche.

Leave a Reply

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO4 hours ago
The pandemic challenged every company's ability to respond to unforeseen events.

Open Access BPO's quick and effective recovery framework enables our programs to stay open 24/7 throughout #COVID19. Here's how.

#WeSpeakYourLanguage #Outsourcing #BusinessContinuity
Open Access BPO
Open Access BPO7 hours ago
China is one of the strongest and most dynamic economies in the world. Look out for these industries to make the most of the business opportunities the Chinese market can offer: https://zcu.io/MCRo

#WeSpeakYourLanguage #Offshoring #Outsourcing
Open Access BPO
Open Access BPO2 days ago
Multilingual #CallCenter Open Access BPO has strategic locations that support high-end infrastructure, redundant resources and a network of dedicated professionals that will help businesses address the unique needs of their target market.

Learn more about our global delivery sites here: https://zcu.io/aLAm

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO5 days ago
Call centers cannot afford data loss. However, circumstances like hardware glitches, #cyber attacks, and natural disasters can lead to this.

How do you protect the lifeline of your #CallCenter in such cases? Find out in this blog: https://zcu.io/bjPx

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO6 days ago
Your customer service defines your business. The first step to ensuring that you do the right thing is to adapt the language that helps you deliver excellent #CustomerSupport: https://zcu.io/JRI2

#WeSpeakYourLanguage #CustServ #CallCenter
Open Access BPO
Open Access BPO1 week ago
Effective communication goes beyond simply using the same language as your consumers. That is why companies outsource their #multilingual #CallCenter: to have the ability to provide the kind of support consumers understand.

Read more on adapting the right language to build customer rapport: https://zcu.io/IMsh

#WeSpeakYourLanguage #CustomerService