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Philippine call center sect to benefit from Japanese investments

The business process outsourcing (BPO) industry is set to benefit from the incoming investments of Japanese companies. Along with Philippine call center firms offering multilingual voice services, businesses under the...

By OABPO Blog Team

April 3, 2014

Philippine Outsourcing Top Story

How the healthcare market boom is shaping customer service outsourcing

A January report by MarketsandMarkets forecasted that the global healthcare information management (HIM) market will undergo a 10.8% compound annual growth rate (CAGR) and reach the $189 million worth by...

By Julie Pearl

April 2, 2014

Call Center Industry Philippine Outsourcing

How outsourcing to the Philippines aligns clients and vendor goals

One of the reasons that put off businesses from outsourcing to the Philippines or any other offshore location is that they doubt the offshoring service provider’s capacity to meet their...

By OABPO Blog Team

April 2, 2014

Global Outsourcing Philippine Outsourcing Top Story

Is Africa a threat to the Philippine multilingual call center sector?

The Philippines may thrive in the global multilingual call center and back office outsourcing industry today, but this reign may end if the country doesn’t up its game against emerging...

By OABPO Blog Team

April 1, 2014

Top Story

Why technical support agents in firms perform better than freelancers

The voice-based technical support operations of an outsourcing firm have great advantages over home-based freelance work in terms of reliability, security, management, and costs. This is what we inferred in...

By OABPO Blog Team

April 1, 2014

Philippine Outsourcing

Top developer to invest $5B in call center sect in the Philippines

Office spaces allotted for back office services and operation facilities of the call center sect in the Philippines will possibly double through the $5-billion investment Megaworld plans to put in...

By OABPO Blog Team

March 31, 2014

Top Story

How content moderation keeps your website spam-free

Most online communities use content moderation as a way to ensure that comments and other pieces of user-generated content (UGC) comply with the set of posting guidelines and adhere to...

By OABPO Blog Team

March 31, 2014

Philippine Outsourcing Top Story

Call center: The Philippines’ provinces open two new BPO hubs

Following the provincial expansions of firms operating a call center in the Philippines, two Southern cities are opening commercial areas to house business process outsourcing (BPO) operations outside Metro Manila....

By OABPO Blog Team

March 28, 2014

Top Story

Does my website need image moderation services?

We explained in a previous article that any website that welcomes content from the online public should moderate all kinds of submissions. Just like general content moderation, specific filtering processes...

By OABPO Blog Team

March 28, 2014

THE OPEN ACCESS BPO BLOG

Philippine call center sect to benefit from Japanese investments

How the healthcare market boom is shaping customer service outsourcing

How outsourcing to the Philippines aligns clients and vendor goals

Is Africa a threat to the Philippine multilingual call center sector?

Why technical support agents in firms perform better than freelancers

Top developer to invest $5B in call center sect in the Philippines

How content moderation keeps your website spam-free

Call center: The Philippines’ provinces open two new BPO hubs

Does my website need image moderation services?