The Philippine business process outsourcing (BPO) industry will undergo consolidation through heightened tech investments and growing client demands, including Japanese call center services among other multilingual voice solutions.
The Philippine business process outsourcing (BPO) industry will undergo consolidation through heightened tech investments and growing client demands, including Japanese call center services among other multilingual voice solutions.
Compromised client confidentiality deals a fatal blow on customer service. Here’s how impactful it could get. Maintaining client confidentiality is not just an ethical responsibility but a critical factor in building trust and credibility. Organizations that handle sensitive client information must prioritize data security and privacy to protect their clients’ interests. Unfortunately, a breach of […]
Finding the best Philippine call center that answers your business needs starts by writing a request for proposal (RFP). It is a solicitation that a company makes to let possible vendors know that it is open for procurement bids. Contact centers then respond by submitting business proposals to bid to become the company’s outsourcing service […]
Starting a new business can be made a bit easier through technical support outsourcing. But which solutions should these startups delegate? Startups face numerous challenges when it comes to providing technical support to their customers. These include limited resources and expertise, scaling and fluctuating support demands, and the need for 24/7 availability. However, technical support […]
IT experts don’t agree that outsourcing threatens US employment. They are, however, concerned with the potential customer data security issues it may present, especially for programs being handled in offshoring locations. Tech outsourcing firms and every call center in the Philippines, India, UK, and other offshoring sites are not exempted from the risks that brought […]
Call center outsourcing, or any type of offshoring activity, has positive and negative effects on US employment, according to a research conducted by the University of California, Berkely (UC Berkely) and the Massachusetts Institute of Technology (MIT).
If you ask if outsourcing to the Philippines or any other offshoring location leads to loss of managerial control, the answer depends on the type of contract you sign, the kinds of services you outsource, and ultimately, the level of dedication you apply on the undertaking.
Facing the situation where ongoing costs keep surfacing even after finances have been settled is one of the fears that keep businesses from outsourcing to call centers in the Philippines or any other offshore destination. This is understandable, especially because these charges “add an average of 25% to the price of the engagement,” according to […]
Call Center Industry Customer Experience Customer Support Global Outsourcing Multilingual Call Center Services
Outsourcing customer service presents a unique challenge: the impact of diverse accents in call centers. While cost-effective, this approach introduces a dynamic that can significantly influence customer satisfaction For some customers, a distinct accent shows a call center has a diverse workforce. However, other people might struggle to understand certain accents. Customers will always have […]