Starting a new business can be made a bit easier through technical support outsourcing. But which solutions should these startups delegate? Startups face numerous challenges when it comes to providing technical support to their customers. These include limited resources and expertise, scaling and fluctuating support demands, and the need for 24/7 availability. However, technical support […]
IT experts don’t agree that outsourcing threatens US employment. They are, however, concerned with the potential customer data security issues it may present, especially for programs being handled in offshoring locations. Tech outsourcing firms and every call center in the Philippines, India, UK, and other offshoring sites are not exempted from the risks that brought […]
Call center outsourcing, or any type of offshoring activity, has positive and negative effects on US employment, according to a research conducted by the University of California, Berkely (UC Berkely) and the Massachusetts Institute of Technology (MIT).
If you ask if outsourcing to the Philippines or any other offshoring location leads to loss of managerial control, the answer depends on the type of contract you sign, the kinds of services you outsource, and ultimately, the level of dedication you apply on the undertaking.
Facing the situation where ongoing costs keep surfacing even after finances have been settled is one of the fears that keep businesses from outsourcing to call centers in the Philippines or any other offshore destination. This is understandable, especially because these charges “add an average of 25% to the price of the engagement,” according to […]
Call Center Industry Customer Experience Customer Support Global Outsourcing Multilingual Call Center Services
Outsourcing customer service presents a unique challenge: the impact of diverse accents in call centers. While cost-effective, this approach introduces a dynamic that can significantly influence customer satisfaction For some customers, a distinct accent shows a call center has a diverse workforce. However, other people might struggle to understand certain accents. Customers will always have […]
In a previous post, we shed light on a misconception that holds American businesses back from sending operations to an overseas location. We refuted the belief that outsourcing kills American employment. There, we explained that what really happens is the opposite—businesses that outsource a part of their overall operations are able to generate more jobs […]
An environmental study recently revealed a location shift trend among call centers in the Philippines, and Davao City appears to take center stage in the movement.
“Building a roadmap is not cheap.” This was what Information Technology and Business Process Outsourcing Association of the Philippines (IBPAP) President Jose Mari Mercado said, referring to the set of plans and goals for call centers in the Philippines and other firms offering outsourced services in the country.