In today’s ever-evolving business landscape, having one communication channel where your customers can reach you doesn’t automatically mean that you’re well-connected with your market. Your call center may deliver customer service anytime your customers need assistance, but this may not be the platform they prefer.
In January, submarine fiber optic cables were installed to improve the communication lines of small- to medium-sized businesses, particularly call centers in the Philippines’ central and southern regions.
Revenues generated by Philippine call center and IT outsourcing companies grew by 17% in 2013 through the aid of foreign investors looking to expand operations in the country. This was disclosed by the Information Technology and Business Process Association of the Philippines (IBPAP).
We previously weighed the heavy customer retention and online sales advantage of companies with social media marketing strategies versus brands that have yet to establish their social network presence. Before, we inferred that a brand’s online presence is not truly complete without social network penetration. Yes, building an e-commerce site where your consumers can make […]
Last year, the Asia Pacific economy experienced a slow arrival of foreign outsourcing contracts for the call center sector, even in the Philippines and fellow outsourcing capitals where a large portion of voice services are sent out. The slump, however, will no longer be felt in 2014, according to technology and marketing advisory firm Information […]
You might have heard of new outsourcing models that take away the necessity of operating overseas and pose to be the bane of the traditional act of contracting a call center in the Philippines or other foreign locations.
Call centers in the Philippines have been leading the country’s business process outsourcing (BPO) industry to achieve its growth driver status in and outside the country. Their performance at the beginning of 2014 alone could provide enough proof of the industry’s important role in the Philippine economy and the global outsourcing arena. BPO firms opened […]
Rightshoring is perhaps the answer to businesses’ growing woes that pull them back from signing an outsourcing deal. For some, rightshoring means bringing back to local shores the work you previously outsourced to Philippine call centers, among other destinations. For others, it is a mix of the four outsourcing models. But no matter what approach […]
Onshoring is a type of outsourcing deal between two companies that operate in the same country. Just like nearshoring, businesses that send out services to a local provider benefit from the location’s language and culture. Advantages of onshoring Businesses that outsource locally are able to save travel and communication costs that commonly come with setting […]