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Game development: Expanding the Philippine call center business

The past few years have been favorable for the Philippine call center sector of the country’s business process outsourcing (BPO) industry as the growth of other industries and markets outside the Philippines resulted to continuous expansions in the voice service sector. The healthcare information management (HIM) sect has been one of those that rubbed off […]

How call centers in the Philippines use data to understand customers

Knowing the customers is one of the basics of customer service. This is perhaps the first step that call centers in the Philippines take when implementing any voice service, particularly telemarketing. Without accurate knowledge of the market, no marketing campaign would be successful.

Call centers in the Philippines to expect 19% growth

The $8.7-billion revenues generated by call centers in the Philippines in 2012 will experience a 19% increase for 2013, according to Contact Center Association of the Philippines (CCAP) President Benedict Hernandez. “We were estimating that we are going to grow 18%-19% this year (2013). That s our forecast based on the reports of our members,” […]

How call centers in the Philippines communicate as a team

Considering the overall investment of outsourcing companies and the high stakes of customer support when considering client retention, a call center in the Philippines cannot operate without teamwork. Customer support representatives need to work as a single unit in order to reach unified business goals and produce acceptable results. Here are some of the communication […]

Philippine call center firms to help reach GDP estimate

The Standard Chartered Bank is positive about the Philippine economy’s imminent albeit slow growth, and it points out the success of Philippine call center firms as one of the contributing factors to the 2014 economic climb. StanChart chief investment strategist Steve Brice said that the Philippine gross domestic product (GDP) will reach 6.7%, a rate […]

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Open Access BPO 16 hours ago
This Pride Month, we reflect on the incredible strength that comes from embracing diverse perspectives and identities.

As a company built on a multilingual and multicultural foundation, Open Access BPO understands that true innovation flourishes when everyone feels a sense of belonging, safe, and protected.

Our commitment to #diversity and #inclusivity is woven into our core values, extending to every individual in our global teams.

We celebrate the LGBTQIA+ community this month and always, standing firm in our belief that respect and understanding pave the way for a more equitable future for all.

Happy #PrideMonth!

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Open Access BPO Yesterday
Multilingual #CallCenter Open Access BPO recently completed its Plant it Forward: Tree-Planting Initiative 2025, a two-part event reflecting the company's growing commitment to environmental sustainability and corporate social responsibility.

This initiative saw enthusiastic participation from employees across their two Philippine offices in Makati and Davao.

Learn more about how Open Access BPO is making a difference.
Read the full story on our blog: https://buff.ly/srk5FGf

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Open Access BPO 2 days ago
Global expansions come with a unique set of challenges, especially when it comes to #CustomerExperience. Language barriers, cultural nuances, and security risks can make or break a brand's reputation.

That's why businesses turn to secure #MultilingualOutsourcing that bridges the cultural gap and secures #DataProtection and regulatory compliance.

Want to know why this is a critical investment for global success?
Read our latest blog to learn more: https://buff.ly/mq0wbdt

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Multilingual capabilities and #DataSecurity are two of Open Access BPO's best assets.

Our seamless operational processes and professional teams of experts fuse together #MultilingualSupport for over 30 languages with #DataProtection practices.

Learn more about what we can do for brands: https://buff.ly/8a0Ruu7

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#MultilingualCallCenter #DataSecurity
#MultilingualOutsourcing #CustomerService
Open Access BPO 5 days ago
Being able to communicate with customers in their own language is crucial for global brands seeking to expand their reach.

Multilingual #CallCenters play a vital role in this aspect, providing seamless communication between brands and customers.

But is that all there is to it? Check out our blog to find out more ways multilingual call centers help global brands:
https://buff.ly/P7xijuu

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Learn more about how our multilingual outsourcing services can help grow your business and expand your customer base: https://buff.ly/rQ4q1FV

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Open Access BPO 5 days ago
Call centers embrace innovation, no doubt.
However, this goal can be achieved more easily by being creative.

This #NationalCreativityDay, check out our blog as we discuss just how important #creativity is in #CallCenters, so have a read now: https://buff.ly/08qFhTs

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Transforms customer interactions into exceptional #CustomerExperience with our skilled & creative #CX reps!

Contact us today and we'll elevate your brand's #CX:
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Open Access BPO 7 days ago
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝘀 𝘄𝗶𝘁𝗵 𝗕𝗗𝗢 𝗟𝗶𝗳𝗲 𝘁𝗼 𝗣𝗿𝗼𝘃𝗶𝗱𝗲 𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗟𝗶𝘁𝗲𝗿𝗮𝗰𝘆 𝗪𝗲𝗯𝗶𝗻𝗮𝗿 𝘁𝗼 𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗲𝘀

Open Access BPO recently hosted an exclusive financial literacy webinar on May 22, 2025, specifically designed to equip its employees with essential knowledge for personal #FinancialSecurity.

The event, 𝗪𝗵𝗮𝘁'𝘀 𝗬𝗼𝘂𝗿 𝗣𝗹𝗮𝗻 𝗕?: 𝗣𝗿𝗼𝘁𝗲𝗰𝘁𝗶𝗻𝗴 𝗬𝗼𝘂𝗿 𝗙𝘂𝘁𝘂𝗿𝗲 𝘄𝗶𝘁𝗵 𝗦𝗺𝗮𝗿𝘁 𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗣𝗹𝗮𝗻𝗻𝗶𝗻𝗴, was organized in collaboration with @BDO Life and featured the financial organization's Senior Assistant VP, Edward Castro as guest lecturer.

The webinar centered on crucial aspects of #ProtectionPlanning, offering clear, actionable guidance on how to secure future financial stability. It explored a range of practical financial strategies, from traditional savings and investments to entrepreneurial ventures.

This initiative is a reflection of Open Access BPO's deep commitment to the overall well-being and financial stability of its workforce. This webinar is one of many planned employee engagement activities aimed to help our employees grow personally and professionally.

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