Mistakes are inevitable, but not taking action to correct those is inexcusable. That s why call centers in the Philippines try not to make room for errors because they know that they could be fatal for the company.
The business process outsourcing (BPO) industry, led by Philippine call center companies, is set to heighten the demand for office spaces in top business districts following the 10% against the US dollar in mid-January. Rick Santos, chairman of the Philippines arm of property consultancy firm CBRE, assured growth for the real estate sector. He said […]
Outsourcing to China, specifically its manufacturing sector has been recently blamed for the worsening air quality in some parts of the US. Should this type of unintended consequence cause alarm for call centers in the Philippines? Unlike production outsourcing, call center operations don’t involve massive chemical use and smoke emissions, but this doesn’t excuse Philippine contact […]
Research firm MarketsandMarkets released a trends and forecasts report, which estimated the growth of the global healthcare information management (HIM) market and its effect to call centers in the Philippines and other top outsourcing destinations.
Computer Weekly listed the Philippines as one of the top five outsourcing destinations to watch, and the technology used by call centers in the Philippines is a key factor that caught the attention of the trusted news source. Philippine call centers use state of the art call center equipment and software systems to ensure that each […]
The Philippines enjoys a top spot in the outsourcing market, but call center recruitment remains a challenge. Find out why and more here. The call center industry in the Philippines, amidst its booming growth, encounters notable challenges in recruitment. Ensuring effective hiring is crucial for the seamless operation of call centers. After all, skilled agents […]
The global outsourcing industry has definitely put the Philippines on the international business map, providing customer support and back office services to various industries. The southeast Asian nation has been attracting companies from nearly all industries to put their faith in the once virtually unknown business practice that is outsourcing. This is largely due to […]