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Why would a business decide to outsource to offshore call centers?

It’s no longer uncommon for local and international companies to outsource to offshore call centers. What are the motivating factors for outsourcing? We have listed some of the main ones below: Cost reduction Cost cutting is still a primary driver for companies across different industries to outsource to business process outsourcing (BPO) firms. Startups, small […]

How to Choose the Right Data Service Outsourcing Partner

Outsourcing data services is one of today’s fastest growing business trends. Not only does it offer cost savings, it also enables a company to efficiently manage high volumes of data, which would otherwise be a drain on resources and time consuming when done in-house. As such, many companies are opting to delegate these tasks to […]

How Do I Keep My Data Confidential When Outsourcing to the Philippines?

When outsourcing to the Philippines, you’re automatically entrusting your business’ database of sensitive information to a third party provider at an offshore location. Many companies may understandably take issue, especially with the risks of data theft and network intrusions on potentially insecure facilities. Despite the security-oriented fears that come with outsourcing, offshoring companies are often […]

Is cheap outsourcing to the Philippines good for your business?

Cost is one of the primary reasons why companies are outsourcing to the Philippines for business process solutions. But is cheap outsourcing really the way to go? Cheap outsourcing may seem like a good opportunity to grab, but in reality you may be compromising quality. Outsourcing costs in the Philippines According to global executive search […]

How is telemarketing in the Philippines profitable?

Outsourcing telemarketing in the Philippines has become a common, profitable practice among businesses in the US. It enables a company to save on employee and operational expenses while expanding its customer base and improving its sales efforts. Telemarketing’s profitability Telemarketing is the process of directly promoting products or services over the phone to potential customers. […]

Search engine optimization update: Google Penguin 2.1 goes live

Google’s latest search engine optimization (SEO) update, Penguin 2.1 went live last October 4, according to a tweet from Google Webspam team head Matt Cutts. Penguin 2.1 is the fifth update to Google’s spam-filtering algorithm. Search Engine Watch reports that it will affect approximately 1% of searches. The first of Penguin’s second-generation technology, Penguin 2.0, […]

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Open Access BPO 21 hours ago
To improve your customer relationships, start by understanding what shapes their expectations.

This crucial first step helps you proactively meet their needs and build lasting loyalty.
By recognizing these influences, you can tailor your approach and consistently exceed what your customers anticipate.

Here are 7 things that can guide you: https://buff.ly/472hYqD

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Strengthen customer connections with our trusted #CX services.

Let's explore how we can support your goals together: https://buff.ly/QAdtZXK

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Open Access BPO Yesterday
Employees leave when they're not given growth opportunities and exercise the full range of their skills.

Because happy, fulfilled, and motivated employees mean satisfied and loyal customers: https://buff.ly/zEB1yM4

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Trust in a #outsourcing partner that invests in their employee's growth!
Learn more about Open Access BPO's #CareerDevelopment paths for our workforce: https://buff.ly/MoBwtoO

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Open Access BPO Yesterday
Wishing our Muslim families and friends a blessed Eid al-Adha!

May this special day bring you immense joy, peace, and prosperity.
Let us remember the spirit of sacrifice and gratitude.

As families gather, may your homes be filled with warmth and your hearts with happiness.
May the blessings of Allah illuminate your path always.

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Open Access BPO 2 days ago
This Pride Month, we reflect on the incredible strength that comes from embracing diverse perspectives and identities.

As a company built on a multilingual and multicultural foundation, Open Access BPO understands that true innovation flourishes when everyone feels a sense of belonging, safe, and protected.

Our commitment to #diversity and #inclusivity is woven into our core values, extending to every individual in our global teams.

We celebrate the LGBTQIA+ community this month and always, standing firm in our belief that respect and understanding pave the way for a more equitable future for all.

Happy #PrideMonth!

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Open Access BPO 4 days ago
Multilingual #CallCenter Open Access BPO recently completed its Plant it Forward: Tree-Planting Initiative 2025, a two-part event reflecting the company's growing commitment to environmental sustainability and corporate social responsibility.

This initiative saw enthusiastic participation from employees across their two Philippine offices in Makati and Davao.

Learn more about how Open Access BPO is making a difference.
Read the full story on our blog: https://buff.ly/srk5FGf

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Open Access BPO 5 days ago
Global expansions come with a unique set of challenges, especially when it comes to #CustomerExperience. Language barriers, cultural nuances, and security risks can make or break a brand's reputation.

That's why businesses turn to secure #MultilingualOutsourcing that bridges the cultural gap and secures #DataProtection and regulatory compliance.

Want to know why this is a critical investment for global success?
Read our latest blog to learn more: https://buff.ly/mq0wbdt

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Multilingual capabilities and #DataSecurity are two of Open Access BPO's best assets.

Our seamless operational processes and professional teams of experts fuse together #MultilingualSupport for over 30 languages with #DataProtection practices.

Learn more about what we can do for brands: https://buff.ly/8a0Ruu7

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