Nowadays, it’s not enough to have a single channel for customer support. Customers are always on the lookout for easier, more convenient ways to reach a company. Employing chat support outsourcing services are therefore becoming a common practice for companies that want to give more options to their customers. Outsourcing not only allows a business […]
A well-written script is an essential tool of call center companies offering telemarketing services. It should be well thought out, original, and effective in enticing prospects or leads to purchase a product or service. What a good script can do Telemarketers follow a standard script when doing calls. This tool is well researched and makes […]
Expanding to new locations is not as simple as setting up shop and expecting customers to immediately line up for goods. Aside from excellent offerings, businesses also need multilingual solutions to cater to pre- and post-sale needs of customers. Grabbing new opportunities Even in today’s highly commercialized societies, there are still new markets for businesses […]
Among many call center services, telemarketing is an area riddled with controversies. With the advent of the Internet and other technology products and services, some skeptics are wondering if it is still relevant. Others even go as far as to call it a “lost art.” The current state of telemarketing There’s no denying that the […]
The recently conducted three-day International Contact Center Conference and Expo ended in an affirmative note, with the industry report concluding that outsourcing call centers in the company are expected to continue hyper growth. The demand and appetite are there and we anticipate that this hyper growth will continue. reported Contact Center Association of the Philippines […]
The country’s economy reinforces its stability with its latest growth update, an encouragement to foreign corporate entities eyeing to invest or outsource to the Philippines. Gross domestic product (GDP) grew 7.5% in the second quarter, exceeding market expectations and matching that of the People’s Republic of China.
Telemarketing in the call center industry has long been used by businesses to effectively market products or services to prospective customers. However, it is not as simple as making a call and immediately closing a deal. In the contemporary times, it faces certain difficulties that may hamper businesses in achieving their campaign goals. Challenges faced […]
In the contemporary times, telemarketing is often outsourced to call center companies in leading destinations, such as the Philippines. Some companies, however, are hindered by the fear of failure once this function is delegated to a third party company, fueled by stories of business owners who testify that outsourcing did not work for them. The […]
Whether handled in-house or outsourced to a business process outsourcing (BPO) provider, technical support is critical for businesses manufacturing or selling technology devices and services. Not only does it present resolutions to customer questions or concerns, it also offers them assurance that there is a support system available whenever needed. It is a key persuading […]