Everybody is allowed to make mistakes. When dealing with customers, however, mistakes can be costly. Outsourcing for customer service functions or simply improving how calls are handled by the internal team usually overcomes these. However, even today, customer service blunders are still prevalent. Here are the most common ones:
The Philippines has proven its global competence when it toppled India as the world’s call center destination in 2011. Today, the country aims higher as it targets multilingual call center services as one of its future niches. Multilingual agents in the Philippines There have already been numerous articles expounding the English fluency of the country’s […]
Nowadays, it’s not enough to have a single channel for customer support. Customers are always on the lookout for easier, more convenient ways to reach a company. Employing chat support outsourcing services are therefore becoming a common practice for companies that want to give more options to their customers. Outsourcing not only allows a business […]
A well-written script is an essential tool of call center companies offering telemarketing services. It should be well thought out, original, and effective in enticing prospects or leads to purchase a product or service. What a good script can do Telemarketers follow a standard script when doing calls. This tool is well researched and makes […]
Expanding to new locations is not as simple as setting up shop and expecting customers to immediately line up for goods. Aside from excellent offerings, businesses also need multilingual solutions to cater to pre- and post-sale needs of customers. Grabbing new opportunities Even in today’s highly commercialized societies, there are still new markets for businesses […]
Among many call center services, telemarketing is an area riddled with controversies. With the advent of the Internet and other technology products and services, some skeptics are wondering if it is still relevant. Others even go as far as to call it a “lost art.” The current state of telemarketing There’s no denying that the […]
The recently conducted three-day International Contact Center Conference and Expo ended in an affirmative note, with the industry report concluding that outsourcing call centers in the company are expected to continue hyper growth. The demand and appetite are there and we anticipate that this hyper growth will continue. reported Contact Center Association of the Philippines […]
The country’s economy reinforces its stability with its latest growth update, an encouragement to foreign corporate entities eyeing to invest or outsource to the Philippines. Gross domestic product (GDP) grew 7.5% in the second quarter, exceeding market expectations and matching that of the People’s Republic of China.
Telemarketing in the call center industry has long been used by businesses to effectively market products or services to prospective customers. However, it is not as simple as making a call and immediately closing a deal. In the contemporary times, it faces certain difficulties that may hamper businesses in achieving their campaign goals. Challenges faced […]