The international business landscape is changing at a pace never before seen. McKinsey predicts that by 2025, almost half of the world’s biggest companies will be based in emerging markets, revolutionizing the dynamics of global business competition. Employers are now starting to prepare for this massive shift. More and more of them are taking an […]
The sad truth is that many of your customer service reps don’t really care about your goals, but giving up on them is the last thing you’d want to do. Few business owners would ever want to admit that their relationship with their customer support agents isn’t perfect. Primarily, this is because you and your […]
Customer centricity is more than just a business strategy. It’s a philosophy every brand must embrace to gain a unique competitive advantage. Every company wants to be Starbucks, or Zappos, or Amazon—the leaders in shaping great customer experiences.
If you’re having a hard time filling vacant positions within your organization, it may be time to refine and improve your employer brand. The term “employer brand” is a relatively new one. It was first defined in the Journal of Brand Management in 1996 to refer to an organization’s reputation as an employer, and not […]
You don’t have to be guilty about transferring to a new outsourced customer service provider if it means keeping your customers happy and improving your performance. In the first half of this article, we discussed two major reasons why brands decide to switch to a new customer service provider. These are: rigid contracts; and location-related […]
Tourism businesses interact with diverse customers, which is why a partnership with multilingual call centers is important for them. Multilingual call centers have become the reliable partner for tourism businesses striving to reach new heights. In this blog, we’ll delve into the multifaceted realm of customer service, exploring how the strategic deployment of multilingual call […]
Culturally diverse teams present a great advantage to call centers everywhere. Learn more about these benefits here. Cultural diversity plays a significant role in shaping the success of businesses. Call centers, as hubs of customer service and communication, are no exception. Building culturally diverse teams within call centers is not only a moral imperative but […]
Books are a great investment, especially for entrepreneurs who constantly need to stay abreast of the newest trends in business. Great books—especially those written by experts—can provide you a close look on business management, letting you improve your processes.
As much as possible, every brand wants to give all their customers a great experience. However, there are times when you really have to say no to their requests. For call center agents who are trained to always delight the customer, having to say “no” can be difficult. It’s often hard to find the balance […]