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How call center attrition eats away your profit

Are you really aware of the deep-seated impacts of call center attrition? Call centers have started to deliver more value, especially as brand owners realized that what pulls in customers is good service. It’s safe to say that call centers directly contribute to total business revenues, and they do so in huge chunks. As the […]

3 Areas to include in your cultural awareness training

For call centers, the key to global dominance is multiculturalism. Our modern world, one wherein distance and time gaps are irrelevant, empowers global brands. Largely aided by technology, globalization provides businesses a rich array of opportunities—from a far-reaching influence to a stronger branding. It’s safe to say, therefore, that entrepreneurs are in a niche conducive […]

Who’s a better call center agent: An introvert or an extrovert?

Introverted and extroverted call center agents have a unique set of strengths and weaknesses when it comes to delivering customer service. It’s no surprise that contact center managers would usually hire agents based on their personalities. Extroverted applicants, who are generally seen as outgoing and at ease in groups, are usually favored over introverted ones, […]

Good news for Philippine call centers: ICT dep’t now underway

Philippine President Benigno Aquino III signed on Monday, May 23, the law that would create a separate Department of Information and Communications Technology (DICT). Republic Act 10844 streamlines all functions related to information and communication technology (ICT). A government body that keeps several co-dependent processes in one place ensures that IT management will be centralized. […]

What can customer focus groups do for your business?

Customer focus groups allow brands to directly and personally approach customers. This interaction allows them to gather honest and accurate business insights. Knowing the behavior of your customers and understanding their needs are keys to giving them good services. To nurture your market, your services must be aligned with the interests of your customers, as […]

The most effective ways to handle customer complaints on Twitter

Twitter is just as important as your other customer service channels. With of its convenience and instant availability, Twitter is now being used by customers to voice out brand-related concerns. Recent statistics show how this micro-blogging platform emerged as a core element of brands customer service.

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Open Access BPO
Open Access BPO2 days ago
How do you make your customers feel special?

1. Speak your customer’s language
2. Call back when you say you will
3. Say “please” and “thank you”

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#WeSpeakYourLanguage
Open Access BPO
Open Access BPO6 days ago
An agile #CallCenter can turn interactions in the most competitive industries into long-lasting relationships. This allows brands, especially #startups, to meet the rapidly changing demands of their market.

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Open Access BPO
Open Access BPO7 days ago
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#WeSpeakYourLanguage
Open Access BPO
Open Access BPO7 days ago
Open Access BPO's #IT infrastructure was designed to adapt and integrate new technologies and features to meet market demands and client needs.

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#WeSpeakYourLanguage #SmartRedundancy
Open Access BPO
Open Access BPO2 weeks ago
Maintaining regular communication with customers can help you earn their trust. This is essential when delivering value-added #CustomerService.

Here are tips to make #CustomerCare even more special for your consumers: https://buff.ly/3xjM2h9

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO2 weeks ago
Open Access BPO adopts #DataSecurity solutions and adheres to #InfoSec industry standards to proactively face emerging digital threats.

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