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5 Tech trends that can impact customer service in 2016

Contact center companies without a good grasp of emerging tech trends and how they operate will find themselves in shambles if they don’t step up. To determine the best way...

By Faith Ocampo

December 17, 2015

Top Story

5 Biggest cyber security threats for businesses in 2016

In a world where new forms of technology are being introduced at an unbelievable pace, new cyber security threats are also rapidly taking shape. Every data-driven trend comes with vulnerabilities...

By Faith Ocampo

December 16, 2015

Top Story

7 Types of clients you should avoid at all costs

Entrepreneurs have always lived by the overused mantra “The customer is always right.” When you think about it, it s actually genius because this one-liner serves as a forceful reminder...

By Faith Ocampo

December 15, 2015

Top Story

Is it okay to delete negative comments on Facebook?

Your Facebook page is a place where you can gather your target audience, discuss your brand, and celebrate your milestones together. But what if someone, who’s not even one of...

By Faith Ocampo

December 14, 2015

Top Story

What we learned from the 10 most watched ads of 2015

If you want to increase brand awareness at a global scale, advertising on YouTube is a good strategy. Every month, YouTube hosts more than a billion active users. It even...

By Faith Ocampo

December 11, 2015

Top Story

5 Customer service milestones brands achieved this 2015

The year 2015 has been a jam-packed year for the customer service industry. Both customers and brands have played an equally important role in shaping the way customer experience must...

By Faith Ocampo

December 10, 2015

Top Story

What to do with wish lists: A quick guide on retargeting

From an ecommerce point of view, wish lists are a gem. This simple online shopping tool speeds up the purchasing process in two main ways.

By Faith Ocampo

December 9, 2015

Top Story

A retargeting crash course for beginners

Retargeting, also called remarketing, is one of the hottest digital marketing terms in recent years. It’s also one of those marketing practices everybody seems to be confused about. This post...

By Faith Ocampo

December 8, 2015

Customer Experience

5 Positive emotional triggers that boost sales

Consumer psychology can be used to persuade customers to buy your products. Emotional marketing is the best example of this. Emotions have a significant influence on consumer behavior. This is...

By Faith Ocampo

December 7, 2015

THE OPEN ACCESS BPO BLOG

5 Tech trends that can impact customer service in 2016

5 Biggest cyber security threats for businesses in 2016

7 Types of clients you should avoid at all costs

Is it okay to delete negative comments on Facebook?

What we learned from the 10 most watched ads of 2015

5 Customer service milestones brands achieved this 2015

What to do with wish lists: A quick guide on retargeting

A retargeting crash course for beginners

5 Positive emotional triggers that boost sales