With the conclusion of Pride Month, I am proud of our participation in the spirit of the month: marches joined, focus discussions held among all our stakeholders, awareness and sensitivity sessions—in short, the range of activities designed to raise our awareness and applaud the vital quality of difference that is an essential part of our […]
Multilingual call center Open Access BPO recently held its HIV/AIDS awareness and screening program in their Glorietta 2 office in Makati, Philippines. The event is the first of many internal activities to be held in partnership with the Makati Social Hygiene Clinic (MSHC), a healthcare facility under the city’s local government. The event started with […]
Managing Diversity in Multilingual Call Centers Multilingual call centers are home to people of different cultures. They must carry out cultural competency strategies to ensure a harmonious and progressive relationship among their workers. Cultural Sensitivity Training for Bilingual Call Centers Cross-cultural communication may be particularly challenging for agents with minimal exposure to various cultures. This […]
Open Access BPO recently concluded its Data Privacy Awareness Month with weekly activities and created a data privacy and security handbook to educate employees about the proper and secure ways of handling data. The company designated May 2022 as its first annual Data Privacy Awareness Month, aligning it with the Philippines’ National Privacy Commission’s Privacy […]
PCI DSS | Open Access BPO Secures PCI DSS Certification With Payment Card Industry Data Security Standard certification from the PCI Security Standards Council, Open Access BPO assures information security for every customer transaction. GDPR | Open Access BPO Achieves GDPR Compliance General Data Protection Regulation compliance means seamless data security and access for customers. […]
Open Access BPO employees recently completed the First Aid and Basic Life Support Training, conducted by the Philippine Red Cross (PRC) as mandated by the Department of Labor and Employment (DOLE). Over 30 employees from the multilingual call center attended the two-day workshop held at the company’s Glorietta 2 Corporate Center in Makati, Philippines. During […]
Is Data Safe From Security-Related Outsourcing Issues? Dealing with data security intrusions is indeed a valid point of concern for businesses looking into outsourcing. But a professional third-party provider can guarantee that data will remain safe even when contracted overseas. Best Practices to Boost Data Security in Call Centers Contact centers manage sophisticated and complex […]
Let’s start with a few fun facts: Tamagotchi was released in Japan 26 years ago, while “Baby…One More Time,” the song that catapulted Britney Spears into stardom, turns 23 this year. Meanwhile, Facebook, Gmail, Twitter, YouTube, the first iPhone, and the Android mobile operating system are also set to join the 20-something train within the […]
MAKATI CITY, Philippines, March 31- Open Access BPO has opened a new operations site in Makati City, Philippines. This expansion is in response to the multilingual outsourcing firm’s recent growth. “Our team grew significantly despite the restrictions of the pandemic.” Open Access BPO CEO Ben Davidowitz stated. “And as we resume on-site operations, we need […]